Fido Reviews 3,121

Wow. Customer service is so bad. My whole family has been with fido for 10+ years. Hit with a 3G Administration Bill ($84 incl tax) even though I'm already on a 4G phone. Went online chat for Bill dispute ("AskJack") and they gave me an automated answer about my monthly charge, but didn't answer about this extra charge. Called customer service to speak with an actual human being. Had to schedule an appointment for the next day, only have the customer support person giving me a web link to talk to this same AI again! and I'm getting the same automated result!
He said sorry it didn't work and told me to visit a Fido store. I mean, to walk into a store in person to have them tell me to talk to the AI again? Now I don't know what to do but have to keep trying to call customer support until I find a person who can actually help and submit a bill dispute request for me. Might need to switch my family over to another service.

Fido is a horrible company with horrible customer service. Their plans are over priced and they dont even offer studen services. They constantly lie about arrangements. They will agree on an arrangement and then go back on their word. It's run horrible and no one should have any services with these people.

WORST COMPANY EVER!! HAD TO WAIT 3 DAYS FOR A CALLBACK!!. COMPANY OF USELESS MORONS, RUN BY GREEDY IDIOTS.. IF SO MANY PEOPLE ARE COMPLAINING THAT IT TAKES 3 DAYS TO RETURN MY CALL, MAYBE THEY SHOULD SELL OFF THE COMPANY . GET IT TOGETHER MORONS

They offer you 1000 minutes of international calls and 1000 minutes for US calls. Well what they didn't tell you is that they have a list of countries you can call only but they don't shared it with you so when you use them they charged you a exaggerated amount of money. I don't trust them anymore

If I could give no stars on this review I would in a heartbeat. I called on 2026-01-12 to ask a simple billing question but my experience was anything but simple. Prompts ( no human was possible to speak with) required me to choose a time/date when I could receive a call back but availability of time slots was an issue and I kept having to choose dates further and further away. Who should have to wait to speak to a customer service rep at some time totally inconvenient when you cannot predict what is happening in your life. I would hope that Fido changes the process and if not renames it's customer service to something more fitting, i.e. Customer Disservice. If I had any choice at this time I would cancel my service contract and try to find a company with better customer service. I'm wondering how many of thse negative reviews the company has to receive before policy changes. In my case I intend to filke a complaint with CCTS

Fido is suck, no live customer service talks to automated machines the most poor customers service and always price hike in every few months.

Worst phone plan, worst customer service, going to switch as soon as my contract ends.

Was a customer for over 25 years, recently switched providers because Fido customer service and support has become total garbage. Can't get a hold of anyone, all automated. When you do speak with someone they lie about plans, fees, pricing. Filed a complaint with the CCTS. Fido needs to shut down.

Fido is right up there with horrible customer service. These companies do not care if your a long standing customer. I receive multiple emails and all are always contracting each other. If you want to talk to someone you have to make an appt and it's days away from the day you call. Just waiting for my contract to end.

Bad attitude of dealing customers with AI only. Customer's are humans, not jut a tools for earning money.

After 15+ years I’m officially done with Fido. Why did it take this long ? Lovely customer ? They give u nothing . They keep changing all the plans around so once you find a plan stick to it you will loose many features for more expensive price . To loose in the End . The customer service is appalling. We willleave the topic a lone that no one there speaks English. And I’d like to highlight how incompetent they are . Moving to Cogeco was the best decision I made 62 dollars on savings . I highly suggest anyone to move. Another upsetting factor is th fact that it’s impossible to talk to someone on the phone now !!!!! - Fido it was nice knowing you . I will be pulling my mom and sister to Cogeco too

I am with Fido 16 years,I should canceled a long time ago, horrible service in Canada.
I have a plan unlimited calls and messages over canada only, Fido charged me $72.00 what for?
I can’t send simple messages without internet, unbelievable.today called me a customer solution specialist,this is so funny I asked him which city you are calling from, he said from India, he didn’t answer for my questions,his English is terrible,what I pay for??? I don’t want to deal with people who call me from India,I am going to find another provider.
I wish all people in Canada leave Fido
Horrible service and customer service is disgusting!!

OMG. They charged me a $20 fee for using a "specialist" to change my phone plan when I did it online myself, and it's been a NIGHTMARE trying to get a refund. It takes days to get a live person on the line and then they just submit the request for review, only to get an email says later declining a refund. Today is Tuesday morning. To get a live person on the phone, again, I have to wait until Friday! Ridiculous customer service!

Fido used to have the best customer service, but now they have the worst customer service. People are rude, unprofessional, and don't know what they are talking about. Some of them don't really speak English. One star is too much for their garbage service.

The worst communication ever!!! There is a robot with technical issues all the times. The costumer service from India are not helpful at all. The accent is not understandable!!! Lazy not helpful people!

Been with Fido for 16 years, mostly due to my laziness of switching companies. They offer refurbished phones on their website but when you try to order one you end up with an email several days later claiming it’s back ordered due to high demand, then after a month they ship you a new phone for 3 times the price you agreed to. Then dealing with customer service is a nightmare and they provide no actual solution other than to generate a return for the device. Leaving that company is the best option, their phone plans are good for new customers only, once you’re in they stick you with higher priced plans and no assistance from customer service

I asked them to change the date of my automatic payment from the 30th to the 15th of each month. But they still didn’t do it after they assured me it will be done.I have No confidence in them.

2024 dec now 2025 dec In niagra the download speed is less than 2Mbps and upload is 0.15Mbps, what is the government regulatory doing. Even google is not working with this speed.

I had a disappointing experience with Fido in Vancouver. I contacted their customer service at +1 (888) 481‑3436 because my bill had increased without prior notice.

The representative’s attitude was unprofessional, and they told me that they cannot lower the bill for this month, only for the next one. This is completely unfair and unacceptable.

Overall, I do not recommend Fido due to poor customer service and unfair billing practices.

The AI customer service is purposely frustrating and poorly optimized in the hopes customers will give up rather than try to have their issues addressed. I was simply trying to return a call I had received which turned into a half hour headache trying to navigate the AI systems only to have to wait a full week for a customer service rep to call me back.
The purpose of these AI customer service options to to get customers used to the idea of having no more customer service. I would be 100x happier just walking to a location rather than the false promise of phone service. Phone service is not something fido supports anymore, it's not designed to be useful, it's built to suck. It's job is to have people so frustrated after the interaction they never want to make an attempt to contact customer support ever again.