Field & Flower Reviews 

576
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, freshness, and delicious taste of the meat and food products supplied by dedicated British farmers. People also highlight the incredibly helpful, friendly, and responsive customer service team that always resolves any queries with care. Some reviewers were not happy with occasional courier and delivery issues experienced during transit. Consumers noted specific problems such as missed drop-offs, delayed shipments, or packages being left in incorrect locations by third-party delivery drivers. A few people also experienced minor frustrations regarding promotional offers and order details not fully matching their initial expectations.

What people talk about most

Product

Consumers find product satisfaction to be consistently high, with reviewers frequently praising the... See more

Quality

Users describe positive interactions with quality, noting that reviewers consistently praise the fresh,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as outstanding, prompt, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that chilled items arrive quickly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... See more

Company replied

Rated 5 out of 5 stars

AMAZING! Christmas day was made perfect with our Turkey Crown and trimmings. Everything was first class from purchase to table. Turkey Crown 5* Pork Joint 5* Black pudding 5* Blue Cheese Pork Pie... See more

Company replied

Rated 5 out of 5 stars

This is superb quality food, which comes from farmers working to provide sustainable and cruelty free real food. We have been fortunate to be able to order from F&F and feel confident in the husbandry... See more

Company replied

Rated 5 out of 5 stars

We have been using Field and Flower for the last 10 years and they have always offered exceptional quality meats. It has been a pleasure watching them expand over the years and enjoy all of the differ... See more

Company replied


Company details

  1. Meat Products Supplier
  2. also in
  3. Butcher Shop
  4. Fish Store
  5. Grocery Delivery Service

Written by the company

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(576)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Duck absolutely delicious

Duck absolutely delicious, delivery on time, wish duck was more available more times in the year.

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi Alan, thanks for your feedback. Duck is something we are keen to provide regularly again. If this becomes available, we will be letting out customers know! - Kim

Rated 5 out of 5 stars

Fabulous leg of lamb for Easter lunch

Fabulous leg of lamb for Easter lunch. Spiked with garlic and rosemary. Absolutely fabulous - yummy yummy yummy. Thank you F&F 🤣

March 31, 2024
Unprompted review
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Reply from Field & Flower

Hi there, I'm glad to hear the leg of lamb was enjoyed! Thank you for taking the time to share your experience! - Kim

Rated 5 out of 5 stars

Good meat

My order included a lamb rump with rosemary & garlic and a whole chicken. I cooked the lamb on the day it was delivered, it was lovely and tender. The chickens they source are excellent, nice looking birds. The skin covers the bird and I can cook it uncovered and the meat is never dry. I like that I can order smaller joints/portions from this company as there are only two of us. Their discounts are always welcome too!

March 27, 2024
Unprompted review
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Reply from Field & Flower

Hi there, thank you so much! I'm glad to hear that we've been providing consistently high quality whole chickens to you! We endeavour to have something for everyone, so I'm please you've found portion sizes that work for you! - Kim

Rated 5 out of 5 stars

The meat is delicious

The meat is delicious, local and easy to order. Grass fed and free range.
Used them for over 5 years (I think) only had a few issues and that was mainly with DPD. Their customer service is very friendly and has always refunded or given money off for my issues I have encountered. Highly recommend them.

March 27, 2024
Unprompted review
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Reply from Field & Flower

Hi Danielle, thank you so much for your support these past years! That's truly amazing. I'm sorry to hear of any delivery issues you've ever had. In customer services we endeavour to always do our best to help! - Kim

Rated 4 out of 5 stars

F&F’s meat products are 10/10 for…

F&F’s meat products are 10/10 for quality and assurance of meat welfare. For me they would receive a clear full marks were it not for the packaging. Each time I receive my box, the packaging causes me to die a little inside. I contemplate going elsewhere but I value the meat quality enormously. Please tell me you’re moving mountains to remove the plastic… no greenwashing with it being recyclable please. You are very nearly as perfect as can be in the current meat consumer world. I thankyou for all you are doing, BUT the plastic.

Thankyou for your response, your time and care is much appreciated. Whilst I understand fully what you say… I still think amount of ice packs etc is a lot. Another company infamous for its equally conscientious standards uses wool and one ice pack… but admit it’s a returns service and so reuse probably makes it viable…….

April 3, 2024
Unprompted review
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Reply from Field & Flower

Hi Hannah, thanks so much for taking time to share your views regarding our packaging.

I do understand your concerns regarding plastic, as it is such an important thing in our lives nowadays, and we are constantly reviewing things to see where we can make changes and are doing our very best to be greener in this area and accept there is a way to go.

We are trying to develop a biodegradable alternative. However, the main issue we are having with plastic alternatives are that they nearly always have a much bigger carbon footprint. Although it’s painful to accept, in a lot of cases the biodegradable products currently on offer on a commercial scale have much bigger carbon footprints than their plastic counterparts. This is both due to the production systems and the transport of product (often made from sugar cane waste fibre). Consumers are very focused on plastic right now and quite rightly, however, we must consider the carbon footprint of all packaging types. Carbon emissions and global warming is the planet’s single biggest threat so arguably this should take priority over simply going plastic-free particularly when the alternative has 4 or 5 times the carbon impact.

Please be assured, we are working on this daily and it takes a lot of research to get the right products but as soon as we make headway, we’ll be communicating this to our customers. - Kim

Rated 5 out of 5 stars

Excellent produce-fantastic shoulder of…

Excellent produce-fantastic shoulder of lamb for Easter. Even non lamb fans ate it!

April 1, 2024
Unprompted review
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Reply from Field & Flower

Thank you Robert! Sometimes it depends on how things are cooked, so I'm sure that's as much a testament to your cooking skills! - Kim

Rated 3 out of 5 stars

Short use-by dates

Products of usual high standard. 4 pies ordered as part of delivery. 2, disappointingly, had very short use-by dates, which has not happened before when ordering from FF. No option other than to find room in an already full freezer. Partial refund given, but would rather have received pies with longer use-by dates. Will make me hesitate before ordering again.

March 27, 2024
Unprompted review
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Reply from Field & Flower

Hi Jill, we spoke over emails. I'm very sorry that I wasn't able to resolve this issue to your satisfaction. I will send you a further reply to our previous email chain. Please reply there if I can be of any further help at all. - Kim

Rated 5 out of 5 stars

10/10 for meat and customer service

I can’t rate field and flower highly enough. I’ve been ordering a monthly box for over a year now. The meat is honestly amazing. I’ve had one piece of steak that was a little chewy but in fairness it was probably my cooking!
The meatballs and sausages are firm favourites and the flavour of everything is exceptional. Even my 10 year old can tell if they are f&f sausages!!
Whole chickens are great value when you compare what meat you get off them. The initial price might put people off ordering but when you can make 3 roast dinners and 8 portions of curry plus sarnies from one bird it’s actually great value.
Every day Beef joints again are good value and the 3 for 12 section is my favourite. It gives you the chance to try cheeses and yogurt etc that you probably wouldn’t think to Chuck in the basket for when shopping for meat box.

The little reward system is great, you occasionally get a cheeky freebie or drink to try when they’re working with new suppliers. The packaging is all recyclable which I love and the ice packs are so handy to keep in for when you get shoulder impingements at 3am!!
Christmas boxes and Easter boxes are a brilliant way to order a bit extra or something extra special for the occasion. I think the whole concept is fab.

To say I’m their biggest fan would be a little extreme but given that I love food, I love high welfare farming and I truly appreciate our nations food providers I think f&f is a fantastic company and I’d happily wear their T-shirt… (do you do merch?! Maybe a hat for walking the dog? Something to consider!!)

If your conscious about where your foods coming from and your serious about supporting our farms then f&f got you covered. Also - less to carry on the food shop!!

Ps. Their customer service is as good as their meat!

April 3, 2024
Unprompted review
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Reply from Field & Flower

Hi Danielle, thank you so much for this wonderful feedback. It's been shared across departments and it's really made everyone's day! We all do our best and make sure care and attention is given every step of the way, no matter how small, so I'm glad to hear that this has gone noticed. We truly appreciate your support! We don't sell branded merchandise, but your comment has been noted! - Kim

Rated 5 out of 5 stars

Field and Flower, excellent for both product and service

Field and Flower is a dynamic company always ready to respond to customers needs. We have used their services since the beginning of lockdown and we’ve thoroughly enjoyed their free range products, always super fresh and tasty.

March 15, 2024
Unprompted review
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Reply from Field & Flower

Thanks so much for your kind words and support these last few years, Jan! I'm so glad to hear that you've found us helpful when you've ever needed to get in touch and have been enjoying our range of products! - Kim

Rated 5 out of 5 stars

THE best sausages! Cannot fault F&F

We have been using Field & Flower for 4 years, we love the quality of the products and the service. Both are outstanding!!

In 4 years we only had 2 issues with a product; we made contact and they rectified and refunded money asap.

The deliveries are so easy and are left in our porch if we are not home, they are packed with a lot of ice blocks.


Our fav products-
Sausages
Burgers
While chicken
Beef strips fab for a stir fry
Salmon fillets

All of these are the best we have tried! The beef is tender, the sausages are the best you will ever try!!

March 14, 2024
Unprompted review
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Reply from Field & Flower

Hi Tricia, thanks so much for your lovely words and support these last 4 years! I find that the beef strips are lovely and tender, as well, and love to use them in a Mongolian style beef stir fry recipe myself. Thanks again! - Kim

Rated 3 out of 5 stars

Cannot recommend due to Service

Generally good quality produce but appalling customer service when things go wrong.
Had rotten venison meat in my order, eventually partially refunded the order (did not even cover the cost of the rotten items) no follow up and no apology.

My Christmas order was left by DPD 2 houses away - luckily my lovely neighbour spotted a parcel left outside that house and went to check as they were away.

February 1, 2024
Unprompted review
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Reply from Field & Flower

Hi Emma, thanks for taking the time to leave your feedback. I'm so sorry to hear that we haven't been able to resolve your issue. Our records show that you were in touch around the 2nd of February inquiring about your refund. I show that you were refunded in full for the product in question and a reply was sent to explain how your refund has worked. A further credit for time and resources lost was issued as a further apology. Has this reply and any further replies not been received? I can only apologise that we have let you down on this occasion. I will send a new email to see how we can help you further. - Kim

Rated 5 out of 5 stars

I’ve subscribed with the New Year…

I’ve subscribed with the New Year discount on the first 3 boxes. Everything I’ve ordered so far has been the best quality & really tasty! Favourites so far are the ham, burgers & burnt ends brisket - delicious!

February 12, 2024
Unprompted review
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Reply from Field & Flower

Thank you so much! I'm glad to hear that you're enjoying everything. It's nice to have favourite products. I hope you'll enjoy anything new you decide to give a try just as much! - Kim

Rated 5 out of 5 stars

Fantastic

Fantastic, well sourced produce at reasonable prices. Flexible monthly order. 100% recommended.

March 4, 2024
Unprompted review
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Reply from Field & Flower

Thank you for your support! I'm glad to hear you're enjoying your experience! - Kim

Rated 1 out of 5 stars

Need to sort out logistics!

I rated this company 1 star at Xmas when my order was not delivered and they gave me two vouchers to rectify. I decided to use them and I wish I hadn’t bothered. I placed three orders in February, (one full price order, two using the voucher discounts). The first was delivered, the second wasn’t! And then the third, was also not delivered on the right day, the courier delayed it by one day. The meat was not what I’d call ice cold by the time we got it and in all honesty I’d given up !!! There isn’t a voucher or apology in the world that would make me go back to this organisation. Given I was a regular customer before Xmas that’s a shame. Field and flower you need to sort out your logistics!!!

March 2, 2024
Unprompted review
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Reply from Field & Flower

Hi Christina, thank you for taking the time to share your experience and I'm so sorry that you have had repeated delivery issues. Please know that we in Field & Flower do all we can to help and I can only apologise for any disappointment caused recently. I believe the third delivery that you mentioned had an issue within DPD's delivery network. I will reach out to you for further information and see how I may be of more help. I'm so sorry again. - Kim

Rated 5 out of 5 stars

Excellent products

Excellent products excellent value great delivery of your chosen day excellent customer service they will sort any problems highly recommend quality is superb.

February 24, 2024
Unprompted review
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Reply from Field & Flower

Thank you for taking the time to share about your positive experience with us so far! I'm glad to hear that you're enjoying our products and service! - Kim

Rated 5 out of 5 stars

Delicious

What a wonderful product. This venison was so tasty, so fresh. The venison I've been buying in M& S, does not compare. This company has my custom from now on.

February 20, 2024
Unprompted review
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Reply from Field & Flower

I'm so glad we could impress you with our venison! Thank you for taking the time to share your positive feedback as it really does make our day! - Kim

Rated 5 out of 5 stars

Big thank you for Kim.

I would like to say big thank you for
Kim
Senior Customer Service Assistant
Field & Flower
Very profesional help with my issue.

February 14, 2024
Unprompted review
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Reply from Field & Flower

I'm so glad I could be of help! Thank you for taking the time to let us know about your issue so that we can report it and make improvements for the future. - Kim

Rated 5 out of 5 stars

Love Field and Flower food

Love Field and Flower food. I regularly make my main meat order with them. Their meat is far superior in taste to regular supermarkets, and it is so good to know about the UK farms that they come from. I am much happier knowing that the animals are reared well. The pies are also a real treat. Customer services is second to none. Very happy customer.

February 12, 2024
Unprompted review
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Reply from Field & Flower

Thank you so much for taking the time to share your experience with us Caroline. I'm so glad to hear it's been positive and we appreciate your support! - Kim

Rated 5 out of 5 stars

The Meat and Service is 5 Star.

The Meat is unmatched and still affordable for my family of 6. I feel happier knowing that the meat is grass fed/free range and I have to say that the Customer Service is amazing. They are always quick yo reply, willing to help and friendly. 5 Stars 🌟

February 7, 2024
Unprompted review
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Reply from Field & Flower

Thank you so much for taking the time to share your kind words! I'm glad to hear you're enjoying your deliveries from us, Jess! - Kim

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