Fièra Cosmetics Reviews 1,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in improving skin appearance, such as providing a natural glow, smoothing texture, and offering excellent coverage without settling into lines. Many people also commend the company's customer service, describing it as exceptional, responsive, and helpful in resolving issues promptly. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with the ease of ordering and the quick delivery of products. However, some customers were dissatisfied with their orders, specifically mentioning issues with receiving products that were different from what they expected, such as changed formulas or packaging without prior announcement. A few other people also felt that certain products did not perform as advertised, with some experiencing sensitivities or finding the product ineffective for their specific needs.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the concealers for their coverage,... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the concealers... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the products easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am repeat customer.Love foundatuon with concealer,neck cream,and I am excited to next try moisturewiser face cream and apple arem cell creams.Hydrating to skin and foundation doesnt settle into line... See more

Rated 5 out of 5 stars

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer servic... See more

Rated 5 out of 5 stars

​I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went... See more

Rated 5 out of 5 stars

I've been using their moisturizer for almost a year now. At forest i just liked it for how light it felt. I had purchased some of their concealer and liked their coverage and color. I noticed that... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Returns


You advertise that you have easy returns and my experience has been not easy. I explained the circumstances on the phone and I do not feel that anyone that I speak with is REALLY listening. I have been waiting for a credit on 3 item. I have been patient as I knew that it would possibly take a while but this has been rediculous and is still not resolved.

September 25, 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Sandra,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear that your return experience has felt frustrating — that’s never what we want for our customers. We did confirm that your order was shipped back, and as soon as we receive your return, your refund will be processed right away.

Please note that the full return process can take 15–20 business days, depending on shipping and warehouse processing times. We appreciate your patience and understanding as we work to complete this for you as quickly as possible.

Warm regards,
Victoria from Fièra Cosmetics

Rated 3 out of 5 stars

Bakuchiol Eye Cream moisturizes

I have been using Bakuchiol Firming Eye Cream for about 2 months. I like the texture, consistency and the way it feels on my skin. What i do not like is that it did not reduce puffiness or my dark circles at all. Not one slight spec of lighter skin. I am 70 years old so perhaps I shouldn’t have expected any improvement/ change. I mention this for the seasoned customers looking for the same results. Overall, it is a good eye cream with good moisturizing results. Fragrance free and is dispensed in a convenient container.

September 23, 2025
Unprompted review
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hello,

Thank you so much for taking the time to share your thoughtful review!

We’re so happy to hear that you’re enjoying the texture, consistency, and moisturizing feel of our Bakuchiol Firming Eye Cream, and we truly appreciate you sharing your honest experience. While many customers do notice visible improvements in puffiness and dark circles over time, results can vary depending on skin type and age.

We’re grateful for your feedback — it helps us continue improving and guiding other customers with similar skincare goals. If you’d like, our Customer Happiness Team would be glad to help you explore complementary products that may better target under-eye brightness.

Warm regards,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

Perfect color for me

I love the coverage of this concealer. It matches my skin perfectly. I add just a touch of it with a touch of oil since I have mature skin. Mix it together on the back of my hand. And dab on w my finger and blot in with a brush.

September 30, 2025
Rated 5 out of 5 stars

It works

I was really surprised to see that the lip plumper really works, and it makes my lips bigger and fuller.

September 28, 2025
Rated 5 out of 5 stars

I loved the old packaging with black…

I loved the old packaging with black tubing. Now I received purple tube and am very unhappy with it. It came shipped on time hut when opened it was water leaking out and even while I tried to squeeze or shake or just roll in my hands there was liquid only coming out..no product until I gave up. I am unsure I will reorder unless the old product in black is available.

September 12, 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Veronica,

Thank you so much for taking the time to leave your review — we’re so glad to hear your order arrived on time and that you’ve been a loyal Fièra customer!

We’re sorry for the confusion regarding the purple tube. This isn’t new packaging, but rather a completely new product — our All-In-Wonder Concealer + Foundation. It sounds like you may have received this version because your original shade in the Luxury Concealer was out of stock at the time your order was fulfilled.

Please reach out to our Customer Happiness Team so we can look into this for you and make sure you receive exactly what you were hoping for!

Thank you again for your feedback and continued support — it means the world to us.

Warm regards,
Victoria from Fièra Cosmetics

Rated 1 out of 5 stars

Buyer BEWARE!

I have orders from Fiera Cosmetics in the past and been very pleased. However, when I received the most recent order I’d place, they’d switched out a product I’d ordered for a completely different product and called it an “upgrade”. They never got my permission to switch the product, and they still charged me for it. The “upgraded” product I received was the worst concealer I have ever used. It is called “All-In-Wonder”. Be warned if you’re thinking of purchasing it- or anything else from them, as they’ll switch your order and include this terrible product without warning. It comes out of the tube runny and separated, leaving a gross grayish blue film on your skin. I am extremely disappointed, as I thought I’d found a productive use for years. I have lost all trust in their company.

September 10, 2025
Unprompted review
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Amanda,

Thank you for taking the time to share your feedback, we are taking it to heart.

We’re truly sorry to hear about your recent experience and that we’ve lost your trust. We always aim to provide a seamless experience from order to delivery, and it’s disappointing to know we fell short this time. Shipping you All-In-Wonder Concealer + Foundation was intended to be an exciting upgrade to your order and while many of our customers are having a great experience with this new product, we're so sorry about the issues your product had.

We’ve reached out privately to confirm that your issue has been resolved, and we’ve also added you to the waitlist for our Luxury Concealer in Tan so you’ll be the first to know once it’s back in stock. We hope we can do better next time.

Thank you again for your feedback it truly helps us continue to improve the experience for all Fièra customers.

Thank you,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

Love

Love! Ready in a few minutes! Great for older women, doesn’t sink into face lines, covers dark spots! Easy to travel ! 💜

September 10, 2025
Rated 5 out of 5 stars

Concealer

I really like the concealers. I get the light and neutral beige which are good colors for me. May look at trying the new all in one next time.

September 9, 2025
Rated 5 out of 5 stars

Concealer

Fiera's concealer is the best I've ever used. Over the past few decades, I've tried numerous brands. This is the only one that truly works.

September 28, 2025
Unprompted review

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