Fièra Cosmetics Reviews 1,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in improving skin appearance, such as providing a natural glow, smoothing texture, and offering excellent coverage without settling into lines. Many people also commend the company's customer service, describing it as exceptional, responsive, and helpful in resolving issues promptly. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with the ease of ordering and the quick delivery of products. However, some customers were dissatisfied with their orders, specifically mentioning issues with receiving products that were different from what they expected, such as changed formulas or packaging without prior announcement. A few other people also felt that certain products did not perform as advertised, with some experiencing sensitivities or finding the product ineffective for their specific needs.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the concealers for their coverage,... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the concealers... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the products easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am repeat customer.Love foundatuon with concealer,neck cream,and I am excited to next try moisturewiser face cream and apple arem cell creams.Hydrating to skin and foundation doesnt settle into line... See more

Rated 5 out of 5 stars

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer servic... See more

Rated 5 out of 5 stars

​I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went... See more

Rated 5 out of 5 stars

I've been using their moisturizer for almost a year now. At forest i just liked it for how light it felt. I had purchased some of their concealer and liked their coverage and color. I noticed that... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Product doesn't meet expectations

Customer service always quick to respond
Liked rhe concealer. Didn't like concealer foundation. Product keeps separating in tube even after shaking. Wouldn't buy again.

January 5, 2026
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Roberta,

Glad to hear your feedback on our customer service team, that makes me very happy.

I also hear your feedback on the All-In-Wonder Concealer and Foundation - since your order, we've revamped the formula to make sure you don't see the same separation issue! I'll reach out to you separately to provide a special discount code to try out the revised formula.

Thank you, as always, for your honest feedback!

Amy
Fièra team

Rated 4 out of 5 stars

Wait for it!!

When I first used the Luxury Concealer.....I panicked....it was soooo light--I looked like a ghost. I had used Fiera's color selector questioneer and guide. I said to myself.....Ohhhhh this is not working. Neither did I like the thick texture--thus only 4 stars. I left the mirror to go do something, came back and WALLA, I could not tell where the line was. It had completely morphed into my regular skin, was so perfect, and I could tell no difference. But I freaked out at the first look when applying. So after that, I knew the morph would happen and all was good. I look forward to trying the concealer + foundation, and hope the same color choice will still be in effect.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

A 73 year old woman!

I’m 73; I’ve seen a big improvement in my dark spots, wrinkles around eyes and mouth have diminished and my face looks and feels so soft and younge. I highly recommend it.

January 10, 2026
Rated 5 out of 5 stars

Can't live without this now!

I have a subscription for Fulluptuous™ Lip Plumper + Hydrator and whenever I'm running low, I anxiously await the new shipment. It very quickly became a necessary part of my skincare and makeup routine. Great product!!!

December 31, 2025
Rated 5 out of 5 stars

Amazing support!

​I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went above and beyond to make sure I was satisfied with the outcome. It’s rare to find such seamless and friendly service—I’ll definitely be shopping here again!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fulluptuous lip plumper

I ordered the Fiera fulluptuous lip plumper and I just love it. It's not really hot on your lips but you can feel its alittle spicy when you apply it. The best part of buying this plumper is I now know that Fiera has alot more products that I honestly didn't even know about. So thanks Fiera for putting out products that you can honestly stand behind and feel proud that you are taking good care of the many ppl that obviously use your products with grace. It's nice to know that there are still honest companies out there that market exactly what they are selling not some AI made up crap. Thanks this is a great Canadian company to be proud of. I will definitely buying more of these products.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

The new all-in-wonder is awful

The new all-in-wonder is awful. All tunes have ingredients separated, a milky fluid and paste, cannot mix in tube as too full, 4th use i still habe to squeeze into palm of hand to try to manually mix and I lose half of the milky liquid through my finders or over side of hand when I squeeze it out or mix it. Ive requested a refund as my order cost $121, and they are evading me with replies that do not address the issue, like oh dont worry if it is shiny on top, it is all of those moisturizers in it. That is NOT what I complained about. No number to call, all email. Very upset!

October 29, 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Alice,

Thank you for taking the time to share your experience, and we’re truly sorry for how frustrating this has been. We completely understand your concern — what you described wasn’t just a little surface shine, but separation in the tube that made the product difficult and wasteful to use. That’s not the experience you should have with All-in-Wonder™, especially when you were excited about the upgrade.

We also apologize that our initial replies didn’t directly address the issue you were experiencing. Your concern was about texture and usability, and we’re sorry our communication missed the mark.

Over the last few months, we’ve been actively collecting feedback on All-in-Wonder™ and have since refined the formula to improve stability and consistency so it applies smoothly without the need to manually mix it. Your experience is exactly the kind of feedback that helps us improve both our product and our customer care process.

While our 30-day money-back guarantee sets the standard timeframe for returns, we still want to make sure your situation is reviewed properly. Our Customer Happiness Team will be reaching out to you directly to look into your order and help determine the best next step.

Thank you again for bringing this to our attention. We truly value you as part of the Fièra community and appreciate the opportunity to do better.

Victoria from Fièra Cosmetics

Rated 3 out of 5 stars

Good but not great

I bought the All-In-Wonder Concealer + Foundation in the colour bisque. The colour is nice and I like the way this concealer does not have the same sticky feel as the luxury concealer. It doesn’t sit in fine lines either.

I am disappointed about the level of coverage this concealer gives, compared to the luxury concealer and no matter what I do it always seems to separate. Every time I go to use it a white liquid comes out with the concealer. Whether I shake it, try to mix it in the tube, heat it up in my hand, or do nothing, this happens every time. This makes it more difficult to use than it needs to be. Overall, I’m not sure I would buy this concealer again.

December 22, 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Erin,

Thank you so much for taking the time to share your experience with All-in-Wonder™. We’re really glad to hear you enjoyed the shade and the lighter, non-sticky feel, and that it didn’t settle into fine lines that’s exactly what we designed it to do.

We understand your disappointment around coverage and separation. While All-in-Wonder™ is meant to feel more like a skin-perfecting foundation-concealer hybrid compared to our fuller-coverage Luxury Concealer, it should still be easy to apply. Separation can occasionally happen in hydrating formulas, but it shouldn’t make the product harder to use.

Based on feedback like yours, we’ve since refined the All-in-Wonder™ formula to improve stability and texture so it applies smoothly without the need to shake or mix. Many customers also like layering a second light pass for extra coverage while keeping the natural finish.

We truly appreciate your feedback it helps us continue improving both our products and your experience. Our Customer Happiness Team is always here if you’d like tips on application or help finding the best formula for your skin goals.

Thank you again for sharing your thoughts!

Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

Condition of boxes the products came in.

I had an issue with the condition that the products I ordered arrived. I'm sure it happened during shipping. The boxes the products were torn and crushed. The product inside seemed ok but I was a bit concerned. I contacted Customer Service and they replied right away and said they would check into it. They were very kind and helpful.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Items discontinued or not in stock but no refund sent.

I ordered the original concealer and finishing powder on 25/12. Today 07/01 I decided to chase it as I have not received it. I was told that the concealer is on back order with no firm date when it will be back in stock and the finishing powder has been discontinued. I was not notified of the situation but they were very happy to sit on my £49.50 when the goods were non-existent. Really poor customer service.

January 7, 2026
Unprompted review
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Melinda,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this caused. You’re absolutely right to expect proactive communication, and we apologize that you were not notified sooner about the stock issue with your order.
As soon as you reached out, our team confirmed that the Luxury Concealer shade was on back order and that the Finishing Powder was no longer available. Once you requested cancellation, your order was refunded in full, and the £49.50 was returned to your original payment method. We've also sent you new, upgraded versions of these products for free to give them a try, and as an apology for the way this was handled!
We appreciate your honest feedback. It has highlighted areas where our communication needs to be clearer, and we’re actively improving how we notify customers of inventory changes to ensure a smoother experience going forward.
Thank you again for bringing this to our attention. Our Customer Happiness Team is always here to help, and we truly hope to have the opportunity to serve you better in the future.
Victoria from Fièra Cosmetics

Rated 2 out of 5 stars
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hello Tiffany,

Thank you for sharing your experience. We’re sorry to hear that the shade wasn’t the right match and that this has been frustrating for you.

A member of our Customer Happiness Team will be reaching out to you directly to review your order and see how we can best assist. We appreciate you bringing this to our attention and look forward to connecting with you soon.

Warm regards,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

Fiera Cosmetics works!

Fiera Cosmetics do exactly what they profess to do. I’m 77 years old and very pleased with the newest concealer and the firming eye cream and plan to try their other products.

August 25, 2025

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