Fife Country Reviews 232

Have a pair of their "Hoggs of Fife" field wellington boots. The left boot has started to leak. Drove to their Strathmiglo shop to discuss the issue as the boots are only 2 years old with very occasional use.... (and not cheap so expect years out of them)

The shop assistant wouldn't even discuss the issue... was told "two years..... absolutely not!" in the most patronising manner... was made to feel like I was there to defraud them. All in front of other customers.

The boots obviously have a material or manufacturing defect as the right boot is the same age, with the same occasional use, but it's not leaking.... but didn't even get to have that discussion. Will never shop there again.

Having been a customer of Fife Country for several years I can vouch for the excellent service they give. This service would mean nothing without the high standard of their products. Fife Country consistently produce an extensive range of top quality clothing and footwear. A pleasure to shop with.

I have bought a number of items over the years and always they have been an excellent product at a great price. Just bought an a Argyll jacket. Really well made, could not be better.

First class product,first class delivery/service.

After posting my complaints about the Hawick shoes that I bought for my husband, we were so incensed by Fife Country's complete denial of any problem as far as they were concerned that we went to the trouble of taking the shoes to two separate, experienced, shoe repairers, both of whom gave the same opinion - i.e. that the shoes had been stored for a very long time in the wrong conditions, which is why the soles had completely disintegrated. As the Customer Service agent who replied to my last message referred to me as 'Mrs Long' (not my name) I assume that Fife Country had received more than one complaint about these shoes and complaints department couldn't keep up to speed.
Absolutely disgusting service from what I had assumed to be an honourable company.
The shoes I bought have been consigned to the bin but I wish I could share the photos showing their condition as it deteriorated throughout the year. Strangely enough a Fife Country catalogue dropped through my letterbox this week and these same shoes (which hopefully are a different shipment to ours) are still on sale at £89.99. If you're tempted to buy them check them carefully........

hi ive just received kinloch tweed sports jacket. fantastic quality jacket for the money. i have bought previous item`s. fleece`s waterproof jacket`s etc from fife country and every item has been delivered promptly. last of all your customer service team are all very polite and very helpful....thank you all.

Ordered fleece gilet 4419nvl, came quickly by Royal Mail ( better than most couriers ), better quality than I expected--should have known from previous orders from Fife.

Just purchased another Quality product very satisfied with that and with the service.

I bought a pair of waterproof shoes which were extremely comfortable from day one. Sadly, the welt separated from the upper after only a few months and I reported this to Customer Services. They sent me a free returns label without hesitation, and refunded the cost of the shoes within days. The service couldn't have been better.

Service is fine, but quality of 3 shirts and jacket I purchased is poor. Suspect they are made in China…arms too narrrow, shirts too short, signs of economy with materials.

1st. Class service, your staff very helpful, ordered pair of shoes
Connel tex brogue shoe, very impressed by style and comfort.
Details of when order will be despatched, here in record time,
excellent products.

Having ordered a jacket but heard nothing from the company after 7 days, I phoned their customer services dept. I was told the jacket was out-of-stock and unavailable - but nobody had bothered to inform me of the fact i'e very poor customer services.

This is my 4th purchase with Fife Country. Excellent customer services with ordering and delivery second to none. Top quality with everything I have received and excellent bargains to be had in the offers section. Highly recommended.

Excellent customer service and great products delivered as promised
Very good fit and quality
I highly recommend this company

The item I ordered was delivered much sooner than I expected - fitted beautifully and the member of staff I spoke to in order to order the item was very pleasant.

This is the 4th order placed with fife country.
Service was excellent from order to delivery.
Quality is also very good.

Easy to order by telephone, and the person who took my order was very helpful and courteous.
The items which I ordered arrived promptly, and in accordance with previous orders, the quality and fit of the items are perfect. A great company giving first class service.
Trevor James.

Great service and some bargains in the sale sweeten the deal. I have been a customer for years. No reason to stop now. 10/10

Totally different colour as described online, light brown is actually chocolate brown.... straight in the bin...