Fig Financial Inc.  Reviews 1,135

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease and speed of the loan application and approval process. Many appreciate the transparent communication, including helpful payment reminders and clear terms. People also frequently commend the efficient service, noting quick response times and rapid fund transfers. However, some customers also noted that the interest rates were a bit high, even if they found the overall process beneficial. A few other people also felt that there were occasional issues connecting to their bank or experienced a slight change in interest rates due to minor delays.

What people talk about most

User experience

People report positive experiences with the user experience. Customers consistently describe the application... See more

Service

Consumers find service to be positive, highlighting its speed, efficiency, and helpfulness. Many reviewers... See more

Payment

Reviewers highlight positive aspects of payment. Customers praise the quick and easy process, with funds... See more

Response time

Users describe positive interactions with response times. Many customers praise the speed of service, with... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers found the interest rates... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible help! FIG Financial got me the loan I really needed in seconds with very low interest. They didn't require any proof documents and even gave me a $100 gift card. I love the control I have—I... See more

Company replied

Rated 5 out of 5 stars

The loaning process was very easy, smooth, and fast. I received the funds within only 3 business days. Also, they twice sent me the reminder email concerning the payment due date, which was helpful to... See more

Company replied

Rated 5 out of 5 stars

Process was quick and easy. Simple terms are used, nothing hidden. This type of financial dealings are hard to find these days. Well worth the little extra credit rate. This institution takes the time... See more

Company replied

Rated 5 out of 5 stars

I enjoyed my experience with Fig Financial. The deposit was made 2 days after my request. Fig financial made my life easier when it came to my personal needs. The rate was quite enticing. I would reco... See more

Company replied


Company details

  1. #4 of 14 best companies in Financial Institution

Written by the company

Fig offers personal installment loans with a fully digital, best-in-class experience. Fig is a subsidiary of Fairstone Bank, which gives us the ability to leverage their 100 years of lending experience. Whether you are looking to consolidate debt, make a large purchase, or you just need some extra cash, Fig has you covered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good and fast

January 7, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your feedback. We’re glad you found our service good and fast. We appreciate you taking the time to share your experience and thank you for choosing Fig!

Rated 4 out of 5 stars

It's easy to apply and fast

It's easy to apply and fast. The rate is acceptable compared to other companies.

January 4, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your feedback! We’re glad to hear you found the application process easy and fast, and that our rates were competitive. We appreciate you choosing Fig Financial and taking the time to share your experience.

Rated 5 out of 5 stars

The speed and timing helped

The speed and timing helped.
The banks i have been doing business with decades are so slow and taking weeks to process anything

January 4, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your feedback! We’re glad the speed and timing made a difference - we appreciate you choosing Fig.

Rated 5 out of 5 stars

Fast & safe service

Excellent service
Fast & secure

January 1, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for sharing your feedback! We're happy to hear that you found our service both fast and secure. Thank you for choosing Fig!

Rated 5 out of 5 stars

So easy ..

Quick, simple, easy process.

January 1, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your kind feedback! We’re glad to hear you found the process quick, simple, and easy. We appreciate you choosing Fig Financial and taking the time to share your experience.

Rated 5 out of 5 stars

I enjoyed my experience with Fig...

I enjoyed my experience with Fig Financial. The deposit was made 2 days after my request. Fig financial made my life easier when it came to my personal needs. The rate was quite enticing. I would recommend it to those around me if necessary. Thank you again for this loan that arrived just in time to clear my debts and allow me to spend a happy holiday season.

December 31, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for sharing your feedback! We're glad to hear that your experience was smooth and that the loan helped support your personal needs. It’s great to know the rate was appealing and that we could contribute to a more enjoyable holiday season. Thank you for choosing Fig!

Rated 5 out of 5 stars

Thank you so much

January 1, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your kind words - we really appreciate it, and we’re glad we could help!

Rated 5 out of 5 stars

It was fast and stress free.

It was fast and stress free.
My doubt became a reality
Thank you

January 1, 2026
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for sharing your experience. We’re so glad we could help make the process fast and stress-free.

Rated 5 out of 5 stars

people always looking for some campany…

people always looking for some campany to work with and trust in need help with some financial support thanks for your response

December 14, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for taking the time to share your thoughts. We understand how important it is to find a company you can trust when seeking financial support. Our goal is always to provide clear information, helpful guidance, and respectful service to everyone who reaches out to us. Thank you for choosing Fig!

Rated 5 out of 5 stars

Very easy process and on time approval

Very easy process and on time approval

December 14, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your kind feedback. We are glad to hear that you found the process easy and that your approval was completed on time. Providing a smooth and timely experience is very important to us, and we appreciate you taking the time to share your experience. 

Rated 5 out of 5 stars

Excellent choice 👌

Excellent choice! I've been approved and got the loan very quickly, within few days. I definitely recommend FIG 👌 👌👌👍

December 14, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you so much for sharing your experience! We’re delighted to hear that your loan was approved and funded quickly, and that you’d recommend Fig to others, it means a lot to us. Thank you for choosing Fig!

Rated 5 out of 5 stars

Easy to use

Easy to use
Fast and effective

December 14, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your feedback! We're thrilled to hear you found our application process fast and effective.

Rated 5 out of 5 stars

Loan process from FIG

Very quick and efficient with approval process and the money was in your account in no time.

December 10, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for taking the time to share your experience Randy. We are happy to hear that the approval process was quick and efficient and that you received your funds promptly. We appreciate your feedback and thank you for choosing Fig!

Rated 5 out of 5 stars

Very easy accessible and stress free

Very easy accessible and stress free. No too much bureaucracy required.

December 11, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your kind feedback. We are glad to hear that the process was easy to access and stress free. We appreciate you taking the time to share your experience and thank you for choosing Fig!

Rated 5 out of 5 stars

Very user friendly and fast approval

Very user friendly and fast approval! Al so excellent customer service when I need help with the process. Thank you!

December 11, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you so much for your kind review. We are happy to hear that you found the application process user friendly and that the approval was fast. It is also great to know our customer service team was able to support you when needed. We truly appreciate you taking the time to share your experience and thank you for choosing Fig!

Rated 1 out of 5 stars

Impossible to get access to the account

Impossible to get access to the account

June 19, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for taking the time to leave us some feedback. We are very sorry to hear that accessing your Fig loan account may have presented some difficulties for you. 

Our support team would love to help and a member of our team has reached out to you directly via email for some additional insight, so we can offer some additional support in an effort to improve your experience.

Rated 1 out of 5 stars

Unethical practices and complete lack…

Unethical practices and complete lack of transparency. One of the shadiest lenders out there.

December 11, 2025
Unprompted review
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Fig committed to providing borrowers and applicants alike with a straightforward experience from the moment they start their application until their final payment. We are very sorry to hear that your experience with Fig did not meet your expectations.

Our support team would love to chat with you a bit more about your experience and would invite you to contact us at support@fig.ca.

Rated 5 out of 5 stars

Amazing company

December 8, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you so much for your kind words! We are thrilled to hear you had an amazing experience! Thank you so much for sharing with us and for choosing Fig!

Rated 5 out of 5 stars

Super good service

Super good. Quick approval. Quick to get funds. I love the reminders for monthly payments.
I still need to set up an account and see my loan.
Great job
Kathy

December 8, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for the wonderful review! We’re glad to hear the approval and funding process was quick and that the reminders have been helpful. If you need any assistance accessing your Fig account, we’re always here to help!

Rated 5 out of 5 stars

Very easy process and fast turnaround

Very easy process and fast turnaround, great communication and reminders

December 8, 2025
Fig Financial Inc.  logo

Reply from Fig Financial Inc.

Thank you for your review! We're glad to hear the process was easy and fast, and that our communication was helpful.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look