Figma Reviews 202

A rip off company that abuses their customer's trust by hammering them with hidden fees.

Really not sure why there's so many average reviews on here. Figma isn't supposed to be something you can pick up in a couple of hours it's a comprehensive prototyping tool that enables designers to develop complex concepts of apps & sites. Now you can make lottie animations in it too. I'm still using a FREE version of it! Will pay for the full features now, hopefully I won't have any billing issues.

Been using Figma for a couple years now in order to plan my work and map my tasks and everything in between, I love it, great software and great help for my work, thank you very much team 🙏🏻

Wow, what a load of garbage.

I had to use this program to design a mock website for a university project, my god would I have rather done it in machine code.

Whilst it has many features at its disposal which CAN be used, nearly everything is designed in such a poor manner that it is all unusable. I tried using text boxes to input variables but all of them reset to default, and half the time they didn't register the user clicking on them. Not to mention how difficult it actually is to find and add these components in, given there is no actual easy way to get to the community tab without opening it directly in your browser. If there is a way then it is definitely not user friendly because I had to google search twice to find out how to do so.

Now, for the main issue.

Performance. Holy christ does this thing melt your computer.

I have an I5-12400f and even that struggled to run figma. It got so bad to the point where I had to wait up to 5 minutes for my small project to load. When it repeatedly crashed and chrome didn't respond, I went into task manager to close it and found out it was using NINE GIGABYTES of ram...

By no means am I saying I am capable of designing a website like figma, and I am sure the team put in lots of effort to make it work, but I am telling you, from a competent user trying to use this site for an assignment, it is truly a brainache and needs to be optimised for user satisfaction.

Sorry not sorry figma

I am compelled to share my harrowing experience with Figma, and I strongly advise potential users to steer clear of this platform. My year-long journey with Figma has been nothing short of a nightmare, marred by deceitful billing practices and an abysmal customer service experience.

First and foremost, Figma charged me a staggering $500 annually without my knowledge or consent. It was only after meticulously reviewing my bank statements that I discovered this unauthorized drain on my finances. This blatant disregard for transparency and customer trust is inexcusable.

Attempting to rectify this issue proved to be an exercise in frustration. Figma's customer response time hovers between 24 to 48 hours, and their support team seems incapable of comprehending emails. It's like conversing with an automated response system that spews generic, unhelpful messages.

Upon realizing the billing error, I promptly notified Figma that I no longer had access to the credit card on file. After a week of redundant back-and-forth communication, Figma shockingly instructed me to input a new card for my refund. This bureaucratic absurdity demonstrated a complete lack of understanding and empathy towards their customers.

To add insult to injury, after dutifully changing my card information, I sought confirmation on when the refund would be processed. To my dismay, Figma, in its infinite wisdom, transferred the refund to the very card I explicitly informed them I couldn't access. No prior notification was given, and the company failed to provide any useful instructions.

To make matters worse, when seeking clarification, Figma washed their hands of the matter and callously informed me to contact my bank – an institution with which I no longer hold an account. This irresponsible finger-pointing is a shameful evasion of responsibility.

In summary, Figma's unscrupulous billing practices and woeful customer service have left me both financially and emotionally drained. I implore anyone considering Figma to think twice and explore alternatives with a company that values integrity and customer satisfaction. Figma's disregard for transparency, coupled with their inept customer service, makes them a company not worth entrusting with your time or money.

I have had an outstanding experience with Figma. The platform provides a visually appealing environment that is not only easy to navigate but also remarkably powerful. Figma stands out for its excellent collaborative features, making it an ideal choice for teams of all sizes. What I particularly appreciate is their transparent management and thoughtful policies, which contribute to a positive user experience. Additionally, their support for students through free paid memberships is a fantastic initiative, facilitating design learning in educational settings. In summary, my experience with Figma has been nothing short of perfect!

Figma policy dominate customer
Figma introduced Dev Mode which is free figma/dev-mode but there is lack of transparency as customer will be charge from 1st Jan 2024 though as Admin till now Figma has not given any visibility to its customers how to disable these users.
How without a proper papers onboarded customer can be harassed and will be charges ..

It's a fantastic UX/UI software (although more focused on UI), however, I still prefer Adobe XD due to it's simplicity

Being trying to get in touch with CS but for a wrong billing which im willing to pay anyway. As a results my account is blocked without any reply or warning by the team. This is not professional and kidnapping my project is very Mafia Style.

i used to like using figma, THEY TURNED IT INTO A COMPLICATED MESS AND USELESS FEATUES MADE JUST TO MESS THINGS UP. NEVER USING FIGMA WITH THEIR LATEST AUTOLAYOUT , VIARIABLES FEATURES.. THEY ARE GOING DOWN HILL AND MOST AGENCIES ARE COMING OFF FIGMA

Figma is easy for beginners. It's simple to understand, and the teamwork features are great. I highly recommend it!

As a tester, I often have to cancel horribly-designed tests because they get stuck and I have nowhere to go. Mobile, desktop, it doesn't matter. Very intricate UX tests with 40-60 steps or more often simply crash and burn. It barely handles static JPGs well.

There's also no up/down scroll bar. Ridiculous in 2023.

If they were Invision, testing would have been a breeze.

It's likely that many UX designers are being forced to use this crap because it's cheap or free; others don't care about testers. Tests should be designed as simply as possible; that is where Invision shines.

Figma is a nightmare... it has so many elements under the hood that some UX designers go nuts with all the tools and layers, making tests completely unusable. I've had to wait up to 2 minutes for test sites or images to download. Or stall/crash.

Even crappy Adobe XD is better than Figma for UX testing.

Predatory pricing beware! We have only 2 designers but they have been charging us for 9 designers! There is a huge flaw in their pricing where they charge you when your Figma is shared to other people; even though you have NO CONTROL over who can edit the Figma.

I have spent the last 3 months trying to get a refund only to be put through obstacles. This is what happens when ADOBE gets involved; they are money hungry corporate scum.

we have tried varies UI tools in our company. Figma was just the best.

They are clearly scammers as they would silently let you enable a paid option (an additional editor) and then just charge you monthly subscription

Figma is game changing platform with amazing features and awesome support! I have been using Figma for 3 years now and loved how it came to the product bieng today since it launched.

Great service! We use it with teams at work and for simple design work. I don't know any analogues with the same functionality!

Great tool for UX/UI designers! It has almost all the features you may need. However, still a little bit slowish, so some optimization would be great