Figo Pet Insurance Reviews 

Great coverage. Fast settlement. Easy, clear website.

Figo is always prompt and courteous when responding to claims!

I was with another pet insurance company for about two years. I'm so glad I made the switch to Figo. Within 3 months of switching to Figo, my poor dog was diagnosed with a health issue which came out of no where. Figo's claim process is convenient and effortless. They make process smooth and without any headaches. Their CSR's are also helpful in explaining coverage. I was overwhelmed and still in shock of my dog's diagnosis but the claim process helped ease my mind a bit. Thank you, Figo!

Quick to Process Claims of low or high dollar amounts, Responsive Customer Service. Easy to work with overall.

I've used Figo pet insurance since we got both of our fur babies as puppies in the Spring of 2018. They provide great coverage options, quick service, and quick turnaround times for claim payments. Any time we've ever had a question, they have been prompt to respond and fully answered any questions or concerns. They were very kind when we had to put one of our fur babies down in February of this year. I highly recommend them to anyone considering pet insurance.

Figo has taken the stress portion away from all of our illness trips to the vet with our Sable. She’s had multiple issues with allergies, hurt paws, and infections so having the piece of mind that those appointments aren’t completely out of pocket makes it completely worth having.

Easy submission & quick reimbursement!

Conditions like bacterial infection of cats can happen over time. Figo straight up denied claims for simple things as pre-existing conditions. Not worth keeping the insurance.

The good thing was that cancellation was easy.

Figo has been great with our adopted dog. It’s easy to file claims and they review them quickly and reimburse quickly. My dog had a major accident and I worried they wouldn’t cover her but they covered 90%! I have been recommending Figo to everyone!

Reviewed our insurance coverage and was sent reimbursement without delay.
Make sure you send your information without delay as I waited too long and it was beyond the date of reimbursement.

Figo has been exceptional as my pet insurance. I’ve had Figo since I’ve had my dog and very happy that I did for peace of mind. We unfortunately had a several emergency room visits and the claims process with Figo was extremely easy and efficient. I was able to follow the status of the claims on the app and get answers to any questions very easily talking with customer service. I would recommend Figo to any pet parent.

High Premiums & Crazy Hike at Renewal

Figo increased my premiums by 40% and 31%. Now over $310/mo for two healthy dogs.

I have been with Figo since 2021. I renewed my policies for a new zip code in March 2025 for a 5yr 2mo old dog and a 7yr 3mo dog. The monthly premiums increased less than $10 per policy due to a new zipcode to $118/mo and $114/mo for each dog respectively ($232/mo total). That’s fine. However, upon autorenewal in May 2025 (only 2 months later) Figo is now increasing the premiums to $165 and $149 per month citing age, breed, and zip code. There was no change in zipcode since the March renewal, no change in breed (obviously), so the only cited reason by Figo that did actually change is age... By two months! How on earth do they justify a 40% and 31% increase in cost for a 2 month increase in age!?

These are two healthy dogs / breeds with no persistent health issues and who are not particularly old. I understand Figo has the right to increase premiums by whatever amount they desire, however their cited reason does not make sense to me.

Only reason they get two stars and not one is because they paid claims when I submitted and did not scam me. However, we will be cancelling because nearly $4,000 a year is absurd and I am afraid of how much they will jack up the price next time if we stay.

Honestly, the insurance is probably not worth it in my opinion. Even though I have filed claims I am probably still in the red given the premiums I have paid since 2021. In my opinion the only benefit is you can essentially spread the cost of a surprise / emergency vet bill over time but you are absolutely paying for that privilege. If you can afford an emergency vet bill once in a blue moon, I advise skipping the insurance.

Our dog, four years old, has always been healthy. In December, he contracted a strange cough. Took him to our vet twice. He was diagnosed with allergies (it was most likely kennel cough). This incorrect diagnosis and improper medication made it worse. Long story short; due to a bad diagnosis, our dog ended up with pneumonia. We contacted the 24 hour vet line and the Figo vet instructed us to rush him to the ER. He was in the hospital for six days, on a ventilator for two. We have never had to use our pet insurance before. Thank goodness for it. The bill was huge. With two days of submitting all receipts, the money was deposited into our account. I feel sorry for those who have to make the horrible decision to let their pet go because of how expensive emergency care can be. He is now five years old, back to near 95% after his severe pneumonia, thanks to Figo insurance.

Quick response and good information exchange between Fido and the Vet

I switched over to a new insurance a few years ago and I am so glad I did! Figo has been great and with a pet that is has been having a lot of injuries the past year, the app as made is super easy to file a claim.

Multiple issues with Figo. My claim for one of my dogs was denied as Figo claimed it was an existing condition although my dog had never had a blood blister/scab on the middle of his back. A cyst was found under the scab. No where in his medical history did he have a blood blister/scab on the middle of his back with cyst.

Furthermore, Figo has made it very difficult to get my claims paid out. Claims paid in the past were easier to get paid out than recent claims with the same and/or less documentation provided. It appears Figo doesn't like to pay claims once they have paid a large amount of money associated with claims.

Both of my cats have had to have surgery in the past year. Figo makes filing claims easy and pays quickly so that I don't have to worry about being able to afford quality healthcare and procedures for my babies.

Figo reviews claims and sends out reimbursements very fast.

Stay away from this “service” it’s more of a scam than anything. They do everything in their power not to pay and even for the most obvious issues. Delay, delay, then deny, deny. Makes United Healthcare look like a good option.

It is very easy to submit a claim using the Figo app. When the claim is completed, you receive a full breakdown of cost and a detailed explanation of all adjustments.