fiitgshop.com Reviews 305

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Promised a good value and over delivered. I ordered custom hockey jerseys and held my breath waiting to see what arrived. Each item was perfect: style, color, size, stitching, logo, names, numbers,... See more

Company replied

Rated 1 out of 5 stars

ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be... See more

Company replied

Rated 1 out of 5 stars

I am a returning customer having purchased over a dozen jerseys from footy shop. In my most recent order I purchased 10 baseball jerseys; pink & black. I had already purchased 10 of previously.... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with my jerseys all my jerseys ..I've have ordered have came perfect. Quality is on point the stiching is nice very fast and easy to order ... shipping did not take long ... will defini... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

We hope everyone can afford at least one piece of custom jersey apparel. and We hope you love what you've ordered! But just in case you're not 100% satisfied, pls give us a chance to make it right!


Contact info

3.6

Average

TrustScore 3.5 out of 5

305 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent quality

Excellent quality, timely delivery

January 17, 2022
Unprompted review
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Reply from fiitgshop.com

Thank you, Kristi Cartee, for letting us know you were pleased with our customer service, quality and fast shipping. Please share us with your family and friends - we appreciate your support! https://www.facebook.com/fiitgshops

Rated 1 out of 5 stars

Never got order

Never got order, they should have insurance and have signature requirement upon delivery. Never use them again. Lost 135 dollars!

December 31, 2021
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Reply from fiitgshop.com

Hi, Timothy Greene! Oh no, we apologize for this. What's your order number? Would you please email our customer service rep at support@fiitgshop.com? They will be able to help you out!

Rated 5 out of 5 stars

They need more than 5 stars!

I could not possibly give this team, in particular Judy, a good enough rating! She went above and beyond, helping me with all my Jersey needs. If you want a custom Jersey this is the place to get it! 10 stars! Absolutely amazing! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

December 31, 2021
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Reply from fiitgshop.com

Thank you, Cameron Coombs, for calling out Judy for her great customer service - we will share your praises with her! We so appreciate your purchases and your support! https://www.facebook.com/fiitgshops

Rated 5 out of 5 stars

Loved the Jersey

Loved the Jersey! They are amazing quality and the customer support is so good! Really happy!

December 31, 2021
Unprompted review
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Reply from fiitgshop.com

Love hearing, Elite Savij, that you will absolutely use fiitgshop again! As a small business we work extra hard on providing the best in customer service and quality products. Please share us with your family and friends - https://www.facebook.com/fiitgshops

Rated 2 out of 5 stars

The shirts turned out fine except for…

The shirts turned out fine except for the script on the front of one of the Jerseys was suppose to read Outlaws but looks more like Gutlaws

December 28, 2021
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Reply from fiitgshop.com

Hi, we had double-checked, your order was produced correctly; every model has a different font for the team name. You can find all font previews on one product page. Next time you can order the other font as expected, and also we can make the preview before ordering; you only need to contact us via email: support@fiitg.com.

Rated 5 out of 5 stars

Jerseys were excellent.

December 23, 2021
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Reply from fiitgshop.com

Love hearing, donna seeger, that you will absolutely use fiitgshop again! As a small business we work extra hard on providing the best in customer service and quality products. Please share us with your family and friends - https://www.facebook.com/fiitgshops

Rated 1 out of 5 stars

Not happy!

Wrong color…… to small! I order crimson/yellow and received burgundy/yellow. Order a Extra large and it fit like it’s a medium. VERY DISAPPOINTED

December 22, 2021
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Reply from fiitgshop.com

Oh no! Really sorry you had to go through this experience Jacqueline, can you connected with our customer service email: support@fiitgshop.com. Hope it's still not too late to turn things around for you.

Rated 5 out of 5 stars

Fiitgshop.com is where I always get my…

Fiitgshop.com is where I always get my jerseys!

December 22, 2021
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Reply from fiitgshop.com

Terrific, Murray Fitzpatrick! Love hearing that you are a repeat customer and that your custom jersey came out great! As a fellow small business owner, please share us with your customers, friends, and family - we appreciate your support! https://www.facebook.com/fiitgshops

Rated 5 out of 5 stars

Esports Jerseys

Ordered a custom Esports jersey from this company. Not only did it arrive amazingly fast, but the quality of the material is truly unique. Will order more for teams!

December 20, 2021
Unprompted review
Rated 4 out of 5 stars

Wondering

Wondering how the quality will be. I ordered 5 because my sister just had a baby so the team name is his name. I got a tracking number but when I track it it said unknown number and location. I just hope that they come in soon and they are what I wanted. Fingers crossed

December 18, 2021
Unprompted review
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Reply from fiitgshop.com

Thank you, RJ Powell, for taking time to leave a review. we are happy to check your order status. What's your order number? If you don't have that, your name or email address will work too. Pls send the detail to our email: support@fiitgshop.com

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I ordered on sept 22, they tried to ship it 3 different times. It got lost. Instead of sending a New Jersey’s and trying to make it right, they are sending a refund when I didn’t ask for one, and telling me oh just order it again.

December 17, 2021
Unprompted review
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Reply from fiitgshop.com

Dear Kirsten, we are truly sorry for the long wait! We will definitely focus on solving this issue! Would you mind letting us know your order number, we will look further into your case and get back to you. Sorry again for any inconvenience this may cause you!

Rated 5 out of 5 stars

I received my hockey jersey in only a…

I received my hockey jersey in only a few weeks and I was amazed by the great quality. I thought at first it was going to be some cheaply made material that wouldn't benefit me at all, but once I laid my eyes on it it was pretty much equivalent to the NHL style replica jerseys. I was very impressed.

December 17, 2021
Unprompted review
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Reply from fiitgshop.com

Thank you, Don, for letting us know you were pleased with our hockey jersey. Please share us with your family and friends - we appreciate your support! https://www.instagram.com/fiitgshop/

Rated 1 out of 5 stars

Defective. Worst Refund Policy. Waist of $$$

I spent $400 AUD in November 2021 on customer Baseball Jerseys. They turned up looking the goods but didn’t fit, despite using their sizing chart online. It states that you can expect up to 0.5 of an inch variance. In some cases we had 2 inches difference. When I reached out them they responded instantly and seemed very helpful and willing to help once I provided photo evidence. They even agreed to remake them all ASAP if I provide an extra $30USD, as I wanted to upsize one of them as a precaution in case we received much the same. When I reached out to get a tracking number they informed me that they hadn’t even started and that they won’t be able to provide these in time for Xmas due to the backlog of Black Friday sale orders that were just placed. I then ask for a refund if these weren’t going to make it in time. Their response to this was to offer me a 35% refund of my total order. Then 50%. I said if you’re not going to refund the whole amount then I will wait for the replacement jersey’s, seems silly to just throw $200 away. Now they are refusing to provide replacements. I have tried on countless occasions to sort this out in a civilised manner but all they do is email reply with questions and get no where. DON’T WAIST YOUR MONEY. SERIOUSLY!!!

December 13, 2021
Unprompted review
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Reply from fiitgshop.com

Thanks so much for taking the time to leave us a review. We really appreciate all feedback and it helps our small company grow! So sorry the size did not meet your expectations. Feel free to email a photo of your jerseys to manager@fiitgshop.com and she will be happy to work with you on a solution.

Rated 5 out of 5 stars

The PERFECT Jersey 💙💚

Just LOVE my new custom Jersey!!! Fiitgshop offered such EXCELLENT customer service and accommodated my special request without a problem. The quality is SUPERIOR and the stitching detail is just BEAUTIFUL!! It couldn't be more PERFECT!! Can't wait to represent our Team at our next event!!!

December 11, 2021
Unprompted review
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Reply from fiitgshop.com

Love hearing, Rachelle, that you are pleased with our products! As a small USA business we work extra hard on providing the best in customer service and quality products. Please share us with your family and friends - https://www.instagram.com/fiitgshop/

Rated 1 out of 5 stars

This place is a total fraud

This place is a total fraud! You will not get what is pictured!

They are affiliated with fansidea. Both are scam sites! beware!

December 11, 2021
Unprompted review
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Reply from fiitgshop.com

Linda - sorry to hear you were not satisfied with your order. Please send photos and description of your problem to manager@fiitgshop.com - we want to try to make this right for you.

Rated 5 out of 5 stars

FiitG Is Way Cool!

FiitG is amazing! I wanted 2 sweatshirts and wanted to change the stock font to one from a different color option. After a single e-mail, their Rep., Judy, texted me immediately and was able to get me exactly what I wanted. Ordered on Nov. 30th (with $25 upgraded shipping), received on Dec.10. 11 days from order, production overseas, and delivery to Wisconsin. I was admittedly skeptical because the quality, customization options, and price seemed like one of those “too good to be true” situations. I could not be happier with the results. I will be ordering in the future without hesitation. FiitGShop is legit and I couldn’t be more excited to rep our flag football team in my custom hoodie!

December 11, 2021
Unprompted review
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Reply from fiitgshop.com

Thank you, Andrew, for calling out Judy for her great customer service - we will share your praises with her! We so appreciate your purchases and your support! Please share us with your family and friends!
https://www.instagram.com/fiitgshop/

Rated 1 out of 5 stars

It says half off usually 64.99 and if…

It says half off usually 64.99 and if you buy today it’s 34.99 when you go to check out the total was 58.99 only took 10% off which is dumb they are literally lying to you about the shorts they look great but why put something on your website and show a price if that’s not the correct price your gonna change us customers

December 10, 2021
Unprompted review
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Reply from fiitgshop.com

Hi Jo, the price $34.99 is plain short(No Name No number). If you want to add the custom text, you will pay a bit extra. For any customized order, it will take some time to produce, which is a labor-intensive job. All price is listed on our web. If you have any other issue, pls feel free to email our customer service department at support@fiitgshop.com. They will get this taken care of for you asap!

Rated 5 out of 5 stars

Highly recommended

Very satisfied with my jerseys all my jerseys ..I've have ordered have came perfect. Quality is on point the stiching is nice very fast and easy to order ... shipping did not take long ... will definitely keep doing business with fiitgshop again actually waiting on new merch I order very exited ... so people don't think twice about it order your jerseys and exc. U won't regret it

December 2, 2021
Unprompted review
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Reply from fiitgshop.com

Thank you for taking the time to review us! We're thrilled to hear you've had an excellent experience with our services so far and we definitely want to keep it that way. Please share us with your family and friends - https://www.instagram.com/fiitgshop/

Rated 5 out of 5 stars

I had no problem with receiving my…

I had no problem with receiving my Jersey. It’s a hit when I wear it to the sportsbars for the games. Plenty of people ask where I got it.

December 2, 2021
Unprompted review
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Reply from fiitgshop.com

Thank you for your wonderful review. We're glad to hear that you have enjoyed our services thus far, and we hope for successful future collaboration. Please share us with your family and friends - https://www.instagram.com/fiitgshop/

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