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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Many people found the website poorly programmed and unreliable, with frequent downtime and issues since a recent "upgrade" to a beta site. Customers also reported significant problems with the service, including an inability to log in, broken links, and deleted files, even for long-term premium and lifetime members. Reviewers were particularly dissatisfied with customer service, describing it as non-existent and unresponsive, with emails going unanswered and support tickets ignored. People frequently mentioned that response times were extremely slow or that they received no response at all, leading to frustration and a sense of abandonment.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers reported significant issues after a... See more

Subscription

People report ambiguous experiences with subscription. Many customers, including long-term and lifetime... See more

Service

Reviewers mention negative feedback about service. Many customers express significant disappointment with the... See more

Customer service

Users describe negative interactions with customer service, consistently reporting that support is... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report sending multiple... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Filefactory has not worked correctly since they went to a beta site a couple of months ago. First basic functionality did not work consistently. Now it refuses to connect at all this has been going... See more

Rated 1 out of 5 stars

Filefactory.com was once a shining light of file exchange site. It was reliable and trustworthy. Unfortunately no longer. The "upgrade" of the site has left it as a piece of crap. Poorly programmed, u... See more

Rated 1 out of 5 stars

Has Filefactory been closed down, I don't think they want Users. Used to be great, but now totally useless, here we go again, cannot sign in or cannot renew account, this happens constantly and no su... See more

Rated 1 out of 5 stars

I took out a lifetime subscription. For the first two years, reliability was around 90%. Then there were more and more download errors and files that disappeared. I assume that FileFactory has... See more


Company details

  1. Web Hosting Company

Written by the company

FileFactory is the longest running and most reputable file sharing service. Established in 2005, FileFactory is the leading provider of unlimited free file hosting. All files can be downloaded or streamed an unlimited number of times and Premium members enjoy unlimited speed, bandwidth and downloads.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

658 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love FileFactory

Unfortunately, due to financial reasons, I can only use the free version, but I cannot complain. The files download in a satisfying manner, the connection is rarely broken, as it often happens with other services. And I love that FileFactory allows me to use high speed downloads from time to time. This is very much appreciated.

November 8, 2022
Unprompted review
Rated 2 out of 5 stars

Piece of cake, easy as pie is FF

I have no regrets on subscribing to File Factory. here's one reason why... recently I had a wish to revisit an old TV serial. The serial was one I used to watch on TV in 1952 in UK. The serial was filmed in 1932, and I never expected to find a copy of the 12 episodes, but there they were in FF... except Episode 3..... nevertheless, still impressed. Thanks for the reminder, I'm about to jump n a do a bit more searching for "lost" gems.
Tom in Queensland, Australia

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

A Solid Choice

Been using a FileFactory Premium account for a few years now, and never had a single reason to find fault with the service. It is incredibly easy to use, the downloads are fast, and the ability to share files with anyone (or just a select few) is as simple as can be. FileFactory deserves major kudos for creating a user-friendly and reliable service that just plain works the way you want - and need - it to.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

I have been a Subscriber for quite a…

I have been a Subscriber for quite a few Years now.
Early on in my Subscription my Email Account got hacked into and Andy & his Team ably assisted me in helping sorting out the Issue and since then it's cruising without a bruising.
I strongly recommend Filefactory and am convinced that this is one of the best and most trustworthy Download Companies on the Web.
Don't hesitate to join because you're definitely on a Winner with you being the Grinner!

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

The Benefits of FileFactory

FileFactory provides a wide range of files; especially for the adult, bi/gay/pansexual male. Users are fortunate in being able to access and download these materials via various online groups that are dedicated to topics, discussions and audio/visuals relative to these interests. Downloads are fast, and easy and are only hindered by factors that typically are the cyber-faults of ISPs. FileFactory tends to avoid restrictive activity and allows responsible users to upload and download files without interruptions; and that remain available for future access. As a group user, the main bulk of my use of FileFactory is for the downloading of interesting uploads that have been posted by other users. The highest recommendations are in order for this very fine and efficient online utility, which serves this and many other genres very efficiently. FileFactory can be summed up in a few favorable words: accessable, easy to use, fast, high quality, available, limited restrictions, very professional management; friendly, considerate, accommodating, kind.

November 7, 2022
Unprompted review
Rated 4 out of 5 stars

reliable and quick

I like that it is reliable and quick. I've been using the site for over a decade. If I was ever in the position to get a lifetime membership, I would take it

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

my opinion of File factory service.

I have been using File Factory for many years and the service supplied by Andy and Bess is exceptional.I highly recommend their service.There is no special experience,as the overall service is great.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Filefactory is very reliable and…

Filefactory is very reliable and consistent.
I have not lost files, eve after long periods of inactivity.
I've shared files with coworkers and family members. They are able get and share work with me without issues.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

The best by far

Long time user, definitely the top amongst similar services. Consistent, reliable performance and far fewer ads & pop-ups. Interface is very user friendly, pricing great. Highly recommended.

November 7, 2022
Unprompted review

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