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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were let down by their experience overall. Many people found the website poorly programmed and unreliable, with frequent downtime and issues since a recent "upgrade" to a beta site. Customers also reported significant problems with the service, including an inability to log in, broken links, and deleted files, even for long-term premium and lifetime members. Reviewers were particularly dissatisfied with customer service, describing it as non-existent and unresponsive, with emails going unanswered and support tickets ignored. People frequently mentioned that response times were extremely slow or that they received no response at all, leading to frustration and a sense of abandonment.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers reported significant issues after a... See more

Subscription

People report ambiguous experiences with subscription. Many customers, including long-term and lifetime... See more

Service

Reviewers mention negative feedback about service. Many customers express significant disappointment with the... See more

Customer service

Users describe negative interactions with customer service, consistently reporting that support is... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report sending multiple... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Filefactory has not worked correctly since they went to a beta site a couple of months ago. First basic functionality did not work consistently. Now it refuses to connect at all this has been going... See more

Rated 1 out of 5 stars

Filefactory.com was once a shining light of file exchange site. It was reliable and trustworthy. Unfortunately no longer. The "upgrade" of the site has left it as a piece of crap. Poorly programmed, u... See more

Rated 1 out of 5 stars

Has Filefactory been closed down, I don't think they want Users. Used to be great, but now totally useless, here we go again, cannot sign in or cannot renew account, this happens constantly and no su... See more

Rated 1 out of 5 stars

I took out a lifetime subscription. For the first two years, reliability was around 90%. Then there were more and more download errors and files that disappeared. I assume that FileFactory has... See more


Company details

  1. Web Hosting Company

Written by the company

FileFactory is the longest running and most reputable file sharing service. Established in 2005, FileFactory is the leading provider of unlimited free file hosting. All files can be downloaded or streamed an unlimited number of times and Premium members enjoy unlimited speed, bandwidth and downloads.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy, Reliable and Safe

I have been a subscriber on Filefactory for a number of years now and have found them to be a reliable resource and have never had any issues using the website - their interface is super easy to use. They appear to maintain the site well and I am very much a fan. Thank you Filefactory.com and I remain a loyal subscriber.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, clean intuitive interface, free of site errors, generous features and reliable. No nagging ads or distracting clutter so you can upload and link your file as quickly as possible with zero fuss. I've been with them for longer than I remember, probably around ten years or so.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love FileFactory

I absolutely love FileFactory. Have been using it for at least five years now. Their interface is easy to use and it's fast. Would recommend them to anyone who needs this type of online service.

February 10, 2023
Unprompted review
Rated 1 out of 5 stars

Many spam advertisements at login

I have been extremely happy with Filefactory for several years.

Now, unfortunately, it has become the case that when you log in you have to go through 4-5 spam advertisements before you are allowed to log in.

Now, fortunately, I have found another alternative without spam ads.

January 26, 2023
Unprompted review
FileFactory logo

Reply from FileFactory

Hi there, your Premium account expired last year, so your account reverted back to a free account. Free accounts see advertisements, while Premium accounts do not. This is why you are seeing some advertisements on our site.

Rated 5 out of 5 stars

Remaining best file downloader for me

I am a user of FileFactory for some years now and I have been repeating my subscription with entire satisfaction, since it continues providing the most easy, reliable and quickest way to download/upload my files over the internet.
Wishes of a great new 2023 year for FileFactory and all its staff

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Simply better than any other company…

Simply better than any other company doing this work. It is not an exaggeration- simply the truth. They really make an effort to meet the needs of the users and are interested in improving the service.

I've tried others but there is no comparison.

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Streets Ahead of the Rest

Compared to the others, FileFactory has greatly surpassed my expectations. I've never had any problems with file sharing and the download speeds are second to none!

January 17, 2023
Unprompted review
Rated 1 out of 5 stars

scam business

Hi there,
Why didn't you reply to my previous email? Is your business a scam who just take people's money and run away? I'm so angry.
199 usd is a huge amount of money to me. It's your fault for not giving out the correct information about your business but now I'm the one who stuck here with nothing. No way to recover my files.

You run a cloud storage service but look like you have no idea about how important those files are to your customers. You don't care about how your customers feel after paying and believing you to keep our precious files then suddenly losing all. They are all pictures of my family and children, all my baby's picture from childhood, and all my full job files now I even cannot have my money back.

No way it would take 6 weeks to transfer the money. I doubt that you have done that. Give me a proof that you have already issued the refund or give me another solution for this problem right now.

I will contact my bank also to see if I can do a charge back for a fraudulent transaction. I will also leave a negative review on gooole and all platform/ social media networks I can find to warn other people about your scam business.

Next week is the new year in Vietnam, I hope to have a serious and clear answer from your company before the new year comes.
Thanks and best regards,
------

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

I can't live without FileFactory!

I've used FileFactory for at least 5 years, and I essentially couldn't live without it! I have found pretty much everything I've wanted on the site and can't remember ever having any kind of problem. The download speeds are great and the cost is very reasonable. Many thanks and hope you continue for many years to come! :)

December 31, 2022
Unprompted review

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