I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Julie is so excellent on providing the…
Julie is so excellent on providing the support with my request.
May 26, 2026
Unprompted review
easy to use nice and quick
May 26, 2026
Emilie was quick and efficient at…
Emilie was quick and efficient at helping me
May 23, 2026
Unprompted review
Laure was really nice and helpful I…
Laure was really nice and helpful I hope I get back my refund in the following days
May 25, 2026
Unprompted review
My experience is great!
My experience is great!
I reported my concern about a non acceptable subscription and they acted immediately by resolving this issue.
May 25, 2026
Unprompted review
Reply from Fileworld
Hello,
We are sorry to hear your feedback and we understand your frustration.
Our team has already contacted you by email to review your situation and provide further clarification.
We kindly invite you to check your inbox (including your spam/junk folder) and reply directly to our support team so we can assist you as best as possible.
We remain at your disposal.
Kind regards,
Cynthia from the Fileworld team
I am very satisfied with the customer support
I am very satisfied with the customer support I received. The assistance was extremely fast, helpful, and professional. All my questions were answered clearly and thoroughly, and the team was very kind throughout the whole process. Special thanks to Julie for the great support!
May 24, 2026
Unprompted review
It was great a asked for a refund
It was great a asked for a refund. I they did with no further questions about why I asked for a refund. 10/10 service
May 23, 2026
Unprompted review
Immediate response to my request of…
Immediate response to my request of refund for a subscripion :)
May 25, 2026
Unprompted review
Customer Service was excellent
LAURE was so quick in assisting me with unsubscribing from the service and refunding my money. I thought this’ll be “lost case” on my part as I didn’t realise what I’ve been subscribed for. It helped me tremendously. Thanks again!
May 25, 2026
Unprompted review
Its perfect to use if you need to…
Its perfect to use if you need to convert anything and helped me put quickly i bought a 2 day trail and its perfect i would recommend it
May 22, 2026
Unprompted review
Be wary of unintended subscriptions
Like many others are reporting, I tried the Fileworld product for the translation of a single PDF document, and paid €0.60 via credit card. The service was actually quite poor with only part of the document translated and I wrote that off to experience.
However two days later I saw an unexpected on my credit card statement for €19.95 from Fileworld and after investigating discovered that this related to a recurring subscription, to be paid every 4 weeks. I immediately cancelled this "subscription" and wrote to the company to complain. In fairness the complaint was handled very swiftly and professionally by Mia in their support team and a refund was applied to my credit card statement the same day as my complaint. Without Mia's input my rating would have been 1*.
I very rarely sign up to on-going subscriptions and I like to think that I am reasonably savvy about such matters; it was certainly never my intention to sign up to a subscription in this instance. The fact that so many others report similar experiences suggest that there is a lack of transparency in the sign-up process with Fileworld. Be careful!
May 24, 2026
Unprompted review
Reply from Fileworld
Hello,
We are sorry to hear about your experience and we understand your feelings regarding the situation you are describing.
We are however pleased to see that your request was handled quickly by our support team and that a refund was issued on the same day as your complaint.
Regarding how the service works, the offer starts with a €0.60 payment granting access to a trial period. If no cancellation is made within the timeframe indicated during sign-up, this period automatically converts into a subscription that renews every 4 weeks. This information is displayed before payment confirmation in order to ensure transparency about how the offer works.
We regret that this may have caused confusion and understand that your experience may have been disappointing.
We remain at your disposal if you have any further questions or need additional assistance.
Kind regards,
Cynthia from the Fileworld team
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your disappointment.
Regarding your comment, when the service is described as “free,” this refers to access to a trial period that allows you to explore the platform. This period is associated with an initial charge of €0.60, which covers the activation of the trial and is clearly indicated during the payment validation process before confirmation.
This information is displayed to ensure transparency regarding how the offer works and the associated terms and conditions.
We’re here to help if you’d like us to look into your situation in more detail.
Best regards,
Cynthia from the Fileworld team
I want to thanks Emilie for the quick…
I want to thanks Emilie for the quick response.
May 24, 2026
Unprompted review
Hade some problems BUT…
We initially experienced some payment issues and confusion, which honestly made me concerned about the company at first. However, I was completely wrong.
I contacted their support team regarding the issue, and they responded very professionally and resolved everything within about an hour. I truly appreciate the fast, respectful, and efficient customer service they provided.
The platform itself is also very smooth and easy to use for file conversions and similar services. Everything works quickly and conveniently.
A big thank you to the support team for handling the situation so professionally. In my experience, this company deserves 10/10 stars, and I would definitely recommend them to anyone needing these kinds of services.
May 24, 2026
Unprompted review
Great team and service
Great team and service, it met the needs I had. :)
May 24, 2026
Unprompted review
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