I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cynthia was very helpful and responded…
Cynthia was very helpful and responded quickly to my request. I appreciate her support and professionalism. Thank you!
May 29, 2026
Unprompted review
It was an error that led me to having…
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I would recommend FileWorld based on the way they deal with there customers.
May 26, 2026
Unprompted review
They took an subscription without me…
They took an subscription without me knowing it, but Mia was very helpful
May 22, 2026
Unprompted review
Reply from Fileworld
Dear Margo,
We're glad Mia was able to step in and resolve things for you. She'll be happy to read your kind words.
Kind regards,
The Fileworld Team
The business model is terrible
The business model is terrible, because they sneak in a subscription each time you try to pay for a single document, but I give it two stars because Laure in customer service was really good and they gave me a refund.
May 25, 2026
Unprompted review
Reply from Fileworld
Hello,
We’re sorry to hear about your experience with our service model and understand your disappointment.
When using the platform, initial access is offered through a trial period, followed by a subscription that renews automatically unless canceled within the timeframe specified at the time of purchase. This information is displayed before payment is confirmed.
That said, we take your feedback and experience seriously, and we are glad that our team was able to assist you effectively. In fact, the refund has already been processed following your request and handled by our support team.
We also thank you for highlighting the quality of the assistance provided by Laure.
Best regards,
Cynthia from the Fileworld team
Hidden subscription trap
Hidden subscription trap - €29.95 charged without consent
I used this site for what I was led to believe was a one-time service fee. Instead, they hid a €29.95 monthly subscription in the fine print and automatically charged my account. This is highly deceptive billing. I have already cancelled, blocked the merchant via Revolut, and demanded a full refund from support. If a 100% refund is not processed immediately, my bank is executing a formal fraud chargeback. Case number reference: nandreea107atgmail.com
UPDATE: The merchant reached out quickly and confirmed they have processed a full refund. I am keeping this review here until the money successfully arrives in my Revolut account
update- they gave me my money back
May 29, 2026
Unprompted review
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your dissatisfaction and concerns regarding this charge.
Upon sign-up, the offer includes initial access with a trial period, followed by automatic renewal as a monthly subscription if it is not canceled within the specified timeframe before payment is processed. These terms are clearly stated at the time of purchase as well as in the terms and conditions.
That said, we take your concerns seriously and sincerely regret that this situation seemed unclear to you.
After reviewing the matter, our customer service team has already contacted you and confirmed that the refund has been processed.
We remain at your disposal if you need any further clarification.
Best regards,
Cynthia from the Fileworld team
Quick response to emails
Quick response to emails. Through a mistake on my part I ended up with something different than unneeded. With quick responses to my emails and very polite answers we were able to sort things out quickly. Mia was quick to respond and explained everything very clearly. It’s nice to be able to have understanding people on the team.
May 29, 2026
Unprompted review
Great customer service deppartment
Great customer service deppartment! My issue was instantly solved by Mia, who immediate responsed with proffesionalism and truly interest!
May 29, 2026
Unprompted review
No intention of establishing a…
No intention of establishing a subscription, but an amount for monthly subscription was drawn from my credit card. Very unclear and speculative terms.
Add on: On complaining, FileWorld has agreed to refund the charged amount. This does not however change the core above mentioned problem.
May 29, 2026
Unprompted review
Reply from Fileworld
Hello,
Thank you for your feedback. Our support team has already addressed your request and processed a refund for the charges you mentioned. We hope this has clarified the situation for you.
The terms of use are always presented transparently at the time of payment. Fileworld offers a 48-hour trial for €0.60, and if the subscription is not canceled during this period, a subscription is activated and renewed every four weeks for €39.95.
We hope this resolution has resolved the issue. If you wish, we would appreciate it if you could update your review to reflect the resolution of your request.
If you have any questions or would like to verify certain details, our support team is available at support@fileworld.co and will be happy to assist you.
Best regards,
Cynthia from the Fileworld team
Julie support
The speed and efficiency and professionalism from Julie was amazing and I thank her very much
May 19, 2026
Unprompted review
Their business model is to quickly…
Their business model is to quickly offer you to convert a file for like €0,60. If you're not paying attention fully you will also sign up for a €50 per month subscription that kicks in after 48 hours.
Not a serious company.
May 27, 2026
Unprompted review
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your concern regarding how the service works.
When placing an order, users are informed that initial access is offered, followed by automatic renewal as a subscription if it is not canceled within the specified time frame before payment is confirmed. This information is clearly presented at the time of purchase as well as in the terms and conditions.
That said, we take your feedback seriously and regret that your experience left you with a negative impression.
Upon verification, your request has already been processed by our customer service team, which has provided you with a response regarding your situation.
Our team remains available for any further inquiries at help@fileworld.co.
Best regards,
Cynthia from the Fileworld team
Emilie helped me get my refund in a…
Emilie helped me get my refund in a timely manner which is much appreciated.
May 29, 2026
Unprompted review
Good service
May 29, 2025
You look legitimate and easy process
You look legitimate and easy process - I could pay via Apple which makes it feel safer.
May 29, 2026
Extremely Deceptive Cash Grab: Refund Me!!
Similarly to many of these reviews, Fileworld used deceptive tactics to unknowingly sign me up for a $40 subscription (in small fine print!) I did not agree to this and only agreed to pay a couple cents to converting a JPEG into a PDF (which didn’t even work for me). I contacted support, although no response yet I’m hoping to get a full refund because I’m very unhappy with these deceptive practices. If I end up getting my refund, then I will appreciate the merchant for doing something about this inconvenience. Otherwise, I wouldn’t recommend. I hope to hear back from their support team soon.
May 27, 2026
Unprompted review
Reply from Fileworld
Hello,
We are sincerely sorry to read about your experience and we completely understand your frustration regarding this situation.
We would however like to clarify that Fileworld operates with a trial offer at a reduced price, followed by an automatically renewed subscription if it is not cancelled within the indicated period. These details are displayed during the payment process and remain available in our terms and conditions.
We also regret that the JPEG to PDF conversion did not work properly for you.
After reviewing your case, we confirm that our support team has already taken the necessary actions regarding your request and your situation has been handled accordingly.
We truly appreciate your patience and understanding, and we remain at your disposal should you need any additional assistance.
Kind regards,
Cynthia from the Fileworld team
Emily resolved my issues
Emily resolved my issues. Thank you so much Emily and have a great future.
May 28, 2026
Unprompted review
Quick an easy
May 28, 2026
Good customer service
The customer service was really good. Quick and very helpful response by Emilie.
May 28, 2026
Unprompted review
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