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Filson Europe Reviews 

2,956
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, noting their robust construction and long-lasting nature. Many people also highlight the very fast and efficient delivery service, with orders often arriving quickly from Italy to various destinations. The overall service, from easy ordering to respectful packaging, contributes to a highly positive customer journey. However, some customers also noted inconsistencies with product sizing, finding items often run larger than expected or differ from standard sizing charts. This sometimes led to the inconvenience of reordering or incurring additional costs for returns and exchanges, impacting their overall satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as perfect,... See more

Quality

People report positive experiences with quality, often describing products as having great quality, good... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Order

Customers had ambiguous experiences with order, with many praising the quick delivery and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast service and good quality garment as always. Only point to note relates to sizing. This item comes in Regular and Super……and I am in the middle of both (44” chest and 6’2”). Went for the othe... See more

Rated 4 out of 5 stars

I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American... See more

Rated 4 out of 5 stars

Very quick delivery, originally ordered my normal size but item was to big so had to reorder the smaller size, I was suprised and disappointed that I had to pay an extra €15 euros !!

Rated 5 out of 5 stars

Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel... See more


Company details

  1. Clothing Store
  2. Outdoor Clothing and Equipment Shop
  3. Vintage Clothing Store
  4. Western Apparel Store

Written by the company

The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(2,956)

1,125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid gear

Quality of the product is outstanding. Fast delivery with timely notifications.
A little attention needs to be paid to selecting the right sizes, but the sizing info helps out there.

February 23, 2026
Rated 5 out of 5 stars

I really like the jacket

I really like the jacket, but I'm having trouble with it because the pockets aren't secure enough for keys and a wallet.
I think adding an internal zippered pocket would solve the problem.
Best Regards
Edi

February 24, 2026
Rated 3 out of 5 stars

High custom fees for orders shipped to Switzerland

For orders shipped to Switzerland, high customs fees may apply. In my case, when ordering a jacket worth €390, I had to pay an additional €55 in customs charges. The quality of the jacket and the customer service were good.

February 16, 2026
Filson Europe logo

Reply from Filson Europe

Hello Marco,

Thank you for taking the time to share your review. We are glad to hear that you are satisfied with the jacket and our customer service. Please note that any customs duties and import charges for orders shipped to Switzerland are not collected by us. These fees are paid to the courier at delivery, who then remits them to the relevant Swiss customs authorities in accordance with local regulations. These fees are therefore outside of our control.
We truly appreciate your feedback and thank you again for your purchase.

Filson.eu Customer Service

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