Very fast service and good quality garment as always. Only point to note relates to sizing. This item comes in Regular and Super……and I am in the middle of both (44” chest and 6’2”). Went for the othe... See more
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I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American... See more
Very quick delivery, originally ordered my normal size but item was to big so had to reorder the smaller size, I was suprised and disappointed that I had to pay an extra €15 euros !!
Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel... See more
Company details
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The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.
Contact info
Italy
- filson.eu
4.4
Excellent
3K reviews
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Excellent quality products and…
Excellent quality products and fantastic service, thank you.
March 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NOT Made in USA
Product NOT Made in USA.
Product does not match the description in the shop (label on the front).
March 24, 2026
Reply from Filson Europe
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the product did not meet your expectations.
We would like to reassure you that maintaining the quality and craftsmanship associated with Filson remains a core priority for us, regardless of where our products are manufactured. We continuously work to uphold the standards that our customers have come to expect from the brand. We can also confirm that the matter has already been resolved by our customer service team.
Filson.eu Customer Service
Fantastic company to deal with very…
Fantastic company to deal with very fast delivery from Italy to the UK. The sizes are true to UK sizing, I ordered a Xl Dry wax Mile Marker Coat the fit and finish are excellent
March 23, 2026
I am a bag-lover
I am a bag-lover, I have lots of them, but this Filson bag is absolutely the top: best materials, great organisation of spaces, cool looks!!!
March 23, 2026
Great jacket
Great jacket, smooth delivery, smooth return for the wrong size as well. Nice !
March 13, 2026
Horrible, unresponsive and unreliable customer service
I ordered a Reversible Pile Fleece Jacket. The jacket is great but the service is horrible. I initially ordered the wrong size and wanted to return. The return program did not accept my return and Mike of customer service (a chatbot?) told me that I was outside the 14 days return period, which I was evidently not. After escalating, I could return the jacket, but they returned the purchase price minus 25 euro, instead of 15 euro as indicated on their website. Mike of customer service repeatedly tells me 160 - 135 = 15.
March 6, 2026
Reply from Filson Europe
Dear Philip,
Thank you for sharing your experience. We are truly sorry for any frustration this situation may have caused.
As mentioned on our website, initial shipping costs are generally non-refundable, except in certain cases where specific exceptions apply. We always strive to be transparent with our customers regarding our policies.
We would also like to reassure you that your issue has already been resolved by a member of our Customer Service team. Should you have any further questions or need additional support, they will be happy to assist you.
We sincerely appreciate your understanding and your continued support of our brand.
Kind regards,
Filson.eu Customer Service
Avoid, avoid, avoid.
8 minutes after making an order with Filson.eu I emailed asking to cancel. An AI-generated reply came from ‘Mike’ telling me it was too late to cancel, I’d have to wait for it to be delivered from Italy to the UK, then post the item back. For this there would be a £15 charge. After some back-and-forth it became apparent that my attempts to reason with this AI bot were futile. So I contacted Filson via their webchat ‘service’. Exactly the same: AI bot, no person, no help. After asking to speak with a real person it said someone would be in touch within two hours. 24 hours have gone by and still nothing. In desperation I phoned their US number (the only number I could find), who told me their EU department was totally separate and there was nothing they could do.
Here’s some advice for Filson: don’t insult your customers’ intelligence by trying to pass off an AI as a real person. Don’t make the cancellation process so impossible that they are forced to make a lengthy and costly return instead. Don’t make it impossible to talk with a real customer service representative. Treat your customers with respect or they’ll quickly lose it for you.
What a shame. Provide poor or no customer service, and it won’t matter what the quality of the product is. My advice is avoid this company like the plague.
March 25, 2026
Unprompted review
Reply from Filson Europe
Dear Hugh,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration with the cancellation and return process.
We would like to reassure you that a member of our Customer Service team has already contacted you to resolved the issue. We hope that this solution addressed your concerns.
We sincerely apologize for any confusion or inconvenience you experienced and appreciate your patience. Your satisfaction is very important to us, and we remain committed to providing clear and fair service for all our customers.
Kind regards,
Filson.eu Customer Service
It took 2 days for me to collect this great Filson shirt
The shirt was eventually collected by me from DHL Croydon which is some 10 miles from my home.
DHL tried to deliver the shirt to my home one day early and I was not there. They then sent the package to Croydon where they have a number of warehouses.
It took me two visits to find the correct warehouse.
March 16, 2026
Great service, very efficient
March 9, 2026
Shopping on filson
Shopping on filson. Eu was brilliant I bought the filson x blundstone boots size 9 in nubuck leather these boots are amazing quality and very well made the pull on tabs are made of leather I really love these boots there so comfortable I had a little heel slip but after a few days this seemed a lot better I can highly recommend them you won't be disappointed and the service and delivery times are so good 👍👍🙂
March 6, 2026
Best ever
Best ever. Great product, simple buying process and the quickest delivery ever. Going to buy a jacket soon. Thanks
March 12, 2026
Feel defrauded after trying to downsize
Shipping to me was super-fast. Product was way too large, largest XL I've ever seen. So had to do an RMA/return.
Retur shipping was a hassle - no retur label or form was included in the shipment, so had to print my own.
Worst part was that they deducted a return fee of EUR 60 instead of the EUR 15 stated on the website/terms.
Given all of the above, I feel a bit defrauded after this experience - simply downsizing a garment should not cost me 60 euros.
March 5, 2026
Reply from Filson Europe
Dear Bjorn,
Thank you for sharing your experience. We are very sorry to hear that you were frustrated by the return process.
We would like to clarify that the return fee of EUR 15 was applied in accordance with our policy.
It seems there may have been some confusion, as at the time of purchase you applied a discount code on the jacket.
The refund we issued reflected the actual amount you paied for the jacket, and the return fee charged was consistent with the EUR 15 stated on our website and terms. No additional deductions were made.
We hope this helps clarify the situation. We truly value your support and feedback, and we remain committed to providing clear and transparent service for all our customers.
Kind regards,
Filson.eu Customer Service
Easy site to use and navigate
Easy site to use and navigate. And fast delivery item arrived well packaged, perfect.
March 12, 2026
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