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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, noting its excellent quality and the positive impact it has on their skin and hair. Many appreciate the easy installation process and the sleek design of the filters, which seamlessly integrate into their bathrooms. People also highlight the great value for money, finding the filters to be a worthwhile investment for improved water quality. However, some customers were dissatisfied with the customer service, mentioning issues like unresponsiveness, difficulties with refunds, and slow replies. A few people also experienced problems with decreased water pressure after installing the filters, or found that the filters did not effectively remove lead as expected.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its effectiveness in improving skin... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality and luxurious feel of... See more

User experience

Customers consistently note positive experiences with user experience, particularly highlighting the ease of... See more

Value for money

People report positive experiences with value for money. Many customers find the product to be a worthwhile... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Filterbaby Skincare Filter 2.0 has been such a smart addition to my routine. Installation was easy, and the black finish looks sleek and modern on my sink. The biggest difference I noticed is... See more

Rated 5 out of 5 stars

Smooth and fast delivery. Packaging felt high quality and luxury. Integrity of product felt amazing and instructions were so helpful. It made putting my filter on so easy. I absolutely love the toggle... See more

Rated 5 out of 5 stars

I got the Filterbaby Skincare Filter 2.0 in Shiny Gold. The filter installation was honestly super easy! All the pieces were included, the instructions were clear and concise. It took me probably ar... See more

Rated 5 out of 5 stars

I haven’t used my Filterbaby yet, but the packaging looks very sleek and well-designed. The parts aren’t labeled, but the QR code makes setup easy by linking to detailed instructions, including a vide... See more


Company details

  1. Health and Beauty Shop

Written by the company

The #1 Water Filtration Device for Skincare Clinically tested & dermatologist-recommended, made for skincare. Healthier skin starts with your water. Your skin deserves clean water at a minimum. Filterbaby is the world's first clinically tested and dermatologist approved water filtration device made for skincare. Benefits: Increase skin moisture Unclog your pores, prevent breakouts Protect skin barrier Prevent signs of premature aging Increase skin radiance


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

468 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy Upgrade That Actually Works

Great experience with Filterbaby! From ordering to delivery, everything was smooth and straightforward. Communication was clear and helpful, and the product quality exceeded my expectations. Installation was easy, and I noticed an immediate improvement in my shower water.

Overall, I’m very happy with my experience and would definitely recommend Filterbaby to anyone looking for a simple upgrade with noticeable results.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, quick delivery and a great filter. I have gad stubborn hormonal acne for years and while i still get flare ups, washing my face with the filterbaby has significantly reduced how inflamed they get.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Recommend!

Literally 10/10! The seller was amazing, product came super quick, and installation was super simple! They even provided a tool to remove the aerator that was already in my sink. I am so excited for this product.

January 2, 2026
Unprompted review
Rated 3 out of 5 stars

Didn't see a difference …

I've been using FilterBaby for just short of 6 months and have not noticed any difference. When I change my filters they are still completely white but I know I have crappy water so I'm not sure what it's filtering exactly. I canceled my subscription.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love this show filter

I love this show filter! it looks so good too! I love how it makes my skin and hair feel! I noticed a big difference and I use it on my dogs too. My skin and hair are looking and feeling much better. California water is super dirty and hard so you NEED this filter!!!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I added this filter to my bathroom sink…

I added this filter to my bathroom sink mainly for washing my face as I live an older NY apt with old pipes. It was easy to install, and the water feels cleaner and softer so far. Can’t wait to see what it does for my skin!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING PRODUCT

AMAZING PRODUCT!
Where do I even start? The whole process of getting the Filter Baby was smooth and fast. I ordered it from Amazon and was at my door hours later (how crazy!!). Also, it arrived in a beautiful package. The inside didn’t disappoint. Everything looks and feels luxurious and high quality. The installation process was simple. I could see a difference in the water right away. I love it so much and I can’t wait to see the long-time results!! 😍😍

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

I've noticed a big difference in my…

I've noticed a big difference in my hair since using this filter! I have less frizz and my hair is super shiny! I also found the filter super easy to install! I have hard water where I live so it was really important to me to find a product that would help filter out all the minerals coming through and this product delivered! I would recommend this to everyone!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Filterbaby

My filter baby arrived quickly and has been great so far. I did need some help setting it up from my fiance so I’m not savvy about that kind of thing. So far, it has been amazing. My skin felt softer after the first use and the water quality instantly felt better

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service. Run away.

TLDR: Worst customer service experience I’ve had, they lie and string you along for months with empty promises.

I purchased the shower filter as a part of their bundle with additional filters, and when I tried to swap the filter back in September, the filter would not open. I followed their online instructional video about swapping these and it told me to reach out to their customer service in the event it wouldn’t open. After doing so they told me to try a couple other things and send videos, none of which worked, and then told me they’d send a replacement in October. Come October, no replacement, so I reached back out to hear it’s been “delayed due to longer than expected shipping” and could expect it in early November. Again, no filter, so I reached out again only to hear that’s it been delayed again a few weeks, and the same story one more time. They’ve been stringing me along for months now with no promise of a filter ever coming despite multiple attempts to reach out. They also sent more filters automatically despite me being very clear on my account that I can’t even swap the filters and are waiting for them to reply. I now have 4 filters for a product I can’t even use and either have to eat the multi hundred dollar loss on these or give this poorly run company even more money so I can use them. I’m stuck between a rock and a hard place, and hopefully I can save you from experiencing this as well. Run far away and find a different company and a different filter. Extremely disheartening based on their online presence as a reputable brand.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love Filterbaby's mission and am so…

I love Filterbaby's mission and am so glad I found the perfect filter for my faucet. I did my research before purchasing and I can't wait to see the difference it makes in my skin and overall health!
The packing was so cute too.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!

Wanted to see if a water filter would make a difference in my skin and hair. It didn’t. At all! After 90 days and an expensive filter, i kept getting emails to replace the filter on it. I bought the pro series shower filter. I tried everything to try and get the old filter out, see photos. It wouldn’t unscrew and there’s 130$ plus the 44$ replacement down the drain. Don’t do it, they probably make it this way to get you to keep buying the whole kit over and over again. Waste!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Filterbaby Diamond Filter

I love my Filterbaby Diamond Filter! It made such a big difference for my hair, it is way softer, less shedding, and so much shinier. Super easy to install and totally worth it!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Skincare Savior

This product was easy to install, and effective immediately. I noticed skincare results after a few days, my face wash worked so much better, and my skin texture began to improve. I loved this product and can't wait to see how it keeps working!

November 16, 2025
Unprompted review

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