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Debenhams Finance - Credit Card Reviews 

142
•
TrustScore 4 out of 5

4.2

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers had a great experience with this company. Customers consistently find the credit card easy to use and manage, appreciating the smooth online experience, clear payment reminders, and secure payment system. Many praise the excellent service, highlighting its reliability as a helpful financial tool for emergencies and its contribution to making smarter financial decisions. However, some customers also noted issues with customer service. People reported difficulties resolving problems, being locked out of the app, and experiencing unhelpful responses from the complaints department regarding blocked cards or reward points.

What people talk about most

User experience

Consumers find the user experience to be positive, with many praising the ease of use of the mobile app and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and calling the... See more

Payment

Users describe positive interactions with payment, often highlighting the ease of use for shopping and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the staff as polite,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction and comfort with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy my Debenhams card. I have had my card a long time now, with no complaints. They have stopped payments immediately when I have asked them, either when I don’t recognise them or made a... See more

Company replied

Rated 5 out of 5 stars

The Debenhams credit card has been a great companion and very helpful, especially in times of need. It’s easy to manage, from checking statements to making payments, and the offers and rewards add rea... See more

Rated 5 out of 5 stars

Regular update on monthly payments and statements. I have information on ways to use my credit card effectively and reward options available to me. As well as credit card increase review as at... See more

Rated 5 out of 5 stars

No fuss credit card, easy to use , easy to keep up with monthly payments through reminders. not yet needed to contact customer services but clear ways to contact them. ive had this card for a while no... See more

Company details

  1. Shopping & Fashion

Written by the company

Welcome to Debenhams.com – your favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. This page relates to our financial services, including Debenhams Mastercard credit card.

Contact info

4.2

Great

TrustScore 4 out of 5

142 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(142)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Regular update on monthly payments and…

Regular update on monthly payments and statements. I have information on ways to use my credit card effectively and reward options available to me. As well as credit card increase review as at when required.
Debenhams Finance- Credit Card offers balance transfer fee £0 at transfer.

I received regular update on interest rates as applied by Bank of England.

As a responsible, trustworthy and transparent Credit Card provider, Debenhams Finance- Credit Card has strive to help me make smarter financial decisions to maintain my credit card account with a view to manage money.

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Useless …

I have a credit card with them all most 10 years, started with £800 credit limit , I never missed or delayed a payment and my limit is the same although I have other credit card with over £4000 . I tried online but never worked.
Useless

September 26, 2025
Unprompted review

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