Only been with Spreadex a few weeks but think they’re fantastic compared to another spread betting company I use. I wanted a company where I could spread bet on certain AIM companies that were Closi... See more
Company replied
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See what reviewers are saying
Overall pretty good . Had a few issues trying to open and close trades at times with phone only or illiquid markets reasons given . Fast payments and easy to use platform . Limited choice of securi... See more
Company replied
I changed to Spreadex & I am enjoying an easy to use platform with polite helpful staff. They fully support all your needs. Great contact & chat facility available. After trading with various platform... See more
Company replied
Very good service provider. Large selection of instruments to trade which I mainly use for forex. Tight spreads, fast execution and trustworthy with all types of pending orders. Reliable c... See more
Company replied
Company details
About Spreadex Trading
Written by the company
Spreadex is the only company to offer sports spread betting, sports fixed odds betting, financial spread betting, CFDs, FX, ETFs and Options from the same provider.
Established 1999, trusted by clients ever since.
Established 1999, trusted by clients ever since.
Contact info
Spreadex Ltd, 26-30 Upper Marlborough Road, AL1 3UU, St. Albans, United Kingdom
- 01727 895 000
- info@spreadex.com
- financials.spreadex.com
4.3
Excellent
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Time Wasters! Better Options Elsewhere for UK Traders.
I tried opening a trading account with spreadex but eventually got tired with their time wasting.
Jessica asked for a passport and bill within 3 months which I provided and has been accepted with other trading vendors.
Came back saying it wasnt clear and added stipulations to the bank statement which arent KYC required.
I provided again and more stipulations were added to the evidence.
I wouldnt mind but i'm KYC verified with their sports department! They would only kick a fuss when you try to withdraw I suppose.
Anyway.. STAY CLEAR! Less headache and hassle with Interactive brokers or Saxo
February 12, 2024
Unprompted review
Reply from Spreadex Trading
Hi Michael,
I'm very sorry to hear your experience with Spreadex was not as positive as it could have been.
As a Financial Conduct Authority (FCA) authorised firm, Spreadex is required to carry out Know Your Customer (KYC) due diligence including obtaining financial information from our clients initially at onboarding and thereafter when required, in order to ensure compliance with our regulatory obligations.
I would encourage you to contact our helpful customer service team by phone, email, or in live chat to address the points you have raised so we can review your account and resolve the issues that you have personally experienced.
https://www.spreadex.com/sports/contact-us/
Kind Regards
The Spreadex Team
Amazing customer service
I use multiple spread betting accounts with different providers but increasingly find myself favoring Spreadex over others. Their customer service is on point and spreads are good. I would highly recommend them.
August 16, 2023
Reply from Spreadex Trading
Hi Alec,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/
Kind Regards
The Spreadex Team
Good and easy to use platform but wider…
Good and easy to use platform but wider spreads on most. Narrower spreads available with other providers, i.e TradeNation.
January 31, 2024
Unprompted review
Reply from Spreadex Trading
Hi Mr. Patel,
Thank you for taking the time to review our product and service. We pride ourselves on our platform’s ease of use so it’s great that you’ve enjoyed that.
In terms of spreads, it really does depend on the markets you trade. Take US shares, we charge a max of 3.5 cents per share vs their 4 cents. On Brent and Light Crude we offer spreads from 2.8 vs their 3.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/
Kind Regards
The Spreadex Team
Professional provider
Clear, well laid out & easy to use platform. Fast execution & excellent customer service. Can't fault Spreadex in any way.
January 9, 2024
Reply from Spreadex Trading
Hi John,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/
Kind Regards
The Spreadex Team
Review amended to Can't make payment
30-1-24 since writing the review below, Spreadex have been in contact to understand and resolve the issue. They have taken note of mis information from their side, and obviously company image is important to them, or they wouldn't have bothered. Hence I have changed the rating from 1* to 5*. They are still a great company, and one instance doesn't erase this.
16-1-24The payment system has gone down as confirmed by Spreadex from their end. The service desk can't take payment over the phone, nor can I make payment online. So the response is that if the account goes overdrawn, "we'll review on a case by case basis". That's not the answer Spreadex...simple answer is that you will put me back to where I was when I called you to make a payment. Are you expecting me to stay up all night waiting for an email from you to confirm the system is up and running? Can't believe that there is no manual system in place...biggest hole in your process.
BTW - I had previously give you a 5* rating, but with no manual system, and a lame response, you don't deserve much more than 1*.
January 16, 2024
Unprompted review
Spreadex trader... great platform & team
I have been trading on Spreadex for a number of years and have always found the platform easy to use but most important to me is access to the support team and for that Spreadex is far ahead of many other platforms. I have always been able to speak to someone in the trading team or back office and always had my questions answered or resolved quickly.
Matt Allen is in the trading team and he has been exceptional lately as i have had some complicated trading scenarios which he has been receptive to and supported me through them and they have taken multiple calls to reach my happy place.
I would highly recommend Spreadex and the team!
January 12, 2024
Unprompted review
Reply from Spreadex Trading
Hi Sir/Madam,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Have dealt with this company for…
Have dealt with this company for decades. Always trustworthy and helpful
January 9, 2024
Efficient and user-friendly trading…
Efficient and user-friendly trading platform with robust features. Never had a single problem.
January 2, 2024
Unprompted review
Reply from Spreadex Trading
Hi VanTats,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Reply from Spreadex Trading
Hi Gordon,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
I think the app is great
I think the app is great. Used other companies and was not impressed. Though I never used their apps only the older way of logging in. Spread ex has given me no problems at all. You would think all decent companies should have a similar standard, but it is not so.I can’t say for now because I used those companies years ago.
December 13, 2023
Reply from Spreadex Trading
Hi James,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Traded with Spreadex for years and have…
Traded with Spreadex for years and have always received a professional, fast and efficient service.
November 21, 2023
Unprompted review
Reply from Spreadex Trading
Dear Phil,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
I have been trading with Spreadex for…
I have been trading with Spreadex for over 10years now. The overriding difference between Spreadex and the rest is the personal relationships they have with clients. Never have I felt like I’m trading against Spreadex. They are first class.
October 16, 2023
Unprompted review
Reply from Spreadex Trading
Hi Gavin,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Reply from Spreadex Trading
Dear Tony,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive and constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
My favourite trading platform…
Spreadex has a great range of markets and one of the simplest trading platforms to use. I always go there first as those two issues are what a platform should be about.
October 13, 2023
Unprompted review
Reply from Spreadex Trading
Hi Sir/Madam,
We really appreciate all the feedback we receive as we constantly strive to enhance the customer experience.
We are constantly updating the functionality of our platforms to improve user performance and pride ourselves on offering an industry-leading range of markets.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Perfect service
Comprehensive market coverage, with attractive spreads. Have been a client for many years and never had an issue. Customer service is personal and competent - I can pick up the phone and speak to an advisor anytime. I also find the platform is clear and easy to navigate. 5 Stars!
October 16, 2023
Unprompted review
Reply from Spreadex Trading
Hi Julian,
Thank you for taking the time to leave a positive review.
We really appreciate all the feedback we receive as we constantly strive to improve and enhance the customer experience.
If you ever need assistance with your account, please feel free to contact us at https://www.spreadex.com/sports/contact-us/customer-services/
Kind Regards
The Spreadex Team
Very cool and good
August 23, 2023
Unprompted review
Personally I find Spreadex a great site…
Personally I find Spreadex a great site for trading, especially someone like myself who is very new to it all. I would recommend anyone trying trading for the first time to trade the minimum stake as swings in the market can be very volatile. I personally trade the currency market and I am still getting to grips with the highs & lows as it can change very quickly.
Spreadex offers guidance within the trading industry so any newcomers should do research before entering a trade.
All in all, whether it's financial trading or spread betting on sporting events, spreadex is a company that can be trusted.
AJ.
August 15, 2023
Reply from Spreadex Trading
Dear Customer,
Thank you for taking the time to review our product and service.
Should you need any assistance with your account please feel free to reach out to our customer service team.
https://www.spreadex.com/sports/contact-us/
Kind Regards,
Clive
Customer service is very good
Customer service is very good, when there is a problem, they immediately answer or take the necessary action.
June 29, 2023
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