FindYourPPI - The PPI trace service Reviews 

4,069
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on... See more

Company replied

Rated 5 out of 5 stars

Email gave full information re claim and what to expect together with time frame. Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable an... See more

Company replied

Rated 5 out of 5 stars

Excellent service!! We first filled in the forms back in 2019, 'Find Your PPI' found so many Bank/credit cards we had forgotten about (we are of a mature age😉) and managed to get a nice substanti... See more

Company replied

Rated 5 out of 5 stars

Didnt think ppi was applicable to us but applied anyway after urging by our son . Account traced back 24 years and excellent payout . Congratulation to the team , fees were very reasonable too given a... See more

Company replied

Company details

  1. Alternative Financial Service
  2. Cashback Provider

Written by the company

*FindYourPPI, no longer trading, was a PPI trace and investigation company who helped thousands of ordinary customers of banks and other financial institutions to find out whether they had PPI added to their credit agreement and if they did to receive compensation if it was mis-sold to them. Between the company formation in 2018 and the FCA imposed PPI deadline in August 2019, FindYourPPI helped customers to make claims that resulted in over 100 million pounds of compensation.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

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(4,069)

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Rated 1 out of 5 stars

Avoid

Avoid, bullying tactics to pay commission with threats of court action when money not received.

There must be better firms than this.

AVOID AVOID AVOID AVOID AVOID

May 7, 2021
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Dear Ms Dighton,
Thank you for your feedback. At FindYourPPI we only ask our clients to pay our invoice once they have received compensation from their lenders.
Unfortunately, however, we do not have a record of your name on our system, we kindly request that you contact us directly by email at help@findyourppi.com, quoting your FYP reference and we will more than happy to further discuss any issues that you would like to raise.

Rated 1 out of 5 stars

in my case it was a complete waste of…

in my case it was a complete waste of time, communication was almost zero, i did all the chasing of them and i wasted my time as i got Zero back i will be contacting the one i know i had PPI with myself and ask them why they feel i didn't have it..

May 5, 2021
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

We're sorry to hear that you're unhappy with our service, Mr Prout.

We appreciate that it must come as a disappointment that your cases were unsuccessful but not all credit agreements had PPI attached to them and where they did, not all were mis-sold. Without going into too much detail on this public forum, I can see that FindYourPPI have updated you at crucial points in your cases (that were necessarily protracted because of the impact of last minute claims and the covid-19 pandemic on the banks). If you would like copies of these emails, please don't hesitate to let us know and we'll be happy to provide them. As you still feel that you have a claim against your finance providers, however, we have contacted you privately to discuss this.

We appreciate the opportunity to have represented you in these matters.

Rated 5 out of 5 stars

Simply the best!

An excellent company in every way, working very efficiently. Always helpful and courteous. I have felt very safe with this very trustworthy company. I wish that all companies worked like that. I can very highly recommend them.

May 4, 2021
Unprompted review
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Reply from FindYourPPI - The PPI trace service

Thank you, we very much appreciate your custom and your constructive feedback.

Rated 5 out of 5 stars

Grateful client

This company worked tirelessly to recover what I was due and to be honest for a very reasonable fee. I am grateful for their help. Very polite and respectful, they gave us regular updates without being intrusive.

April 27, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you Mrs Jones. We had to be very patient with the banks while they worked through the backlogs of last minute claims and then dealt with the impact of the Covid-19 pandemic but we persevered throughout and are pleased to have achieved a positive outcome for you!

Rated 5 out of 5 stars

my ppi claim

Happy with the service I received,

April 27, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for choosing FindYourPPI, Mr Davies!

Rated 5 out of 5 stars

I got some money for a PPI

They found a PPI I didn't know I'd been sold in 1999. The company that sold it refunded some money.

April 19, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you Mr Short. We are very pleased to have helped you achieve a successful claim!

Rated 5 out of 5 stars

Quality service

Very efficient and kept me up-to-date with progress. Persistent in getting PPI due to me.
I would recommend using FindYourPPI

April 16, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your positive feedback Ms Shuttleworth and for choosing FindYourPPI.

Rated 5 out of 5 stars

excellent level of service

excellent level of service. ie they do the whole lot for you

April 16, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your customer and helping you to achieve a successful claim.

Rated 4 out of 5 stars

Your efforts to get my claim were…

Your efforts to get my claim were obviously effective, and for that I am very pleased. However, to get the money from the target bank took a long time, no doubt due to their hanging on to the money for as long as they could.

April 7, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your pragmatic feedback. We share your frustration while the banks have been working through their backlogs and recovering from the covid-19 impact. We are as pleased as you are to have received a result eventually, however!

Rated 5 out of 5 stars

Excellent

Excellent, hassle free service. Pursued matters I was not even aware of.

April 7, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your kind feedback, M Arnold!

Rated 4 out of 5 stars

Very persistent but gets there in the

Very persistent but gets there in the end

April 2, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for bearing with us. The banks have taken a long time to deal with the backlog created by all the last minute claims in August 2019 and the coronavirus pandemic slowed down the capability of banks too but here at 'FindYourPPI Towers' we have not given up and are happy to have achieved a successful result for you!

Rated 1 out of 5 stars

No flexibility with payment

No flexibility with payment during Covid-19

March 30, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your feedback Mr Kaye and for settling your account with us for your successful claims. We very much appreciate your business.

Rated 5 out of 5 stars

Really pleased found me a couple of…

Really pleased found me a couple of ppi's and they dealt with it without me getting stressed doing it. Sam who I made the payments to was very helpful. Thank you

March 29, 2021
Unprompted review
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Reply from FindYourPPI - The PPI trace service

Thank you for your lovely feedback Susan. We're so glad to have helped you secure these offers of compensation! It's been a pleasure to represent you in these matters.

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service, made it really easy for us

March 22, 2021
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Reply from FindYourPPI - The PPI trace service

Thank you for your 5* review! We are so pleased to have been able to help you claim this compensation.

Thank you for choosing FindYourPPI and we hope you have further success with your other claims.

Rated 4 out of 5 stars

Successful PPI claims.

Pleased with the outcomes and payments received through Find My PPI. It took a while waiting for results, but Coronavirus and the high demand for claims affected the timescale.
Communication was difficult as there wasn't an e-mail address initially to contact FYPPI.

March 22, 2021
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

We're very happy to hear that you have now received your redress compensation from the bank.

We appreciate your constructive feedback and would like to thank you for the opportunity to represent you in these matters.

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