Fine & Country Reviews 984

We had a really positive experience with Fine & Country during the sale of our property, and we couldn’t be happier with the service we received from start to finish.
The team at the Diss branch were professional, friendly and always kept us well informed throughout the process. Communication was excellent and nothing ever felt like too much trouble.
A special thank you to Julie at the Norwich branch, who was also incredibly helpful and supportive along the way.
Selling a property can be stressful, but the team made the whole experience feel smooth and well managed. We would not hesitate to recommend Fine & Country to anyone looking to sell their home.

The Fine and Country Diss office have been brilliant during our house buying process. Special mention to Sue and Tania who couldn't have been more informative and helpful!

Fine and Country are simply outstanding. They offer a professional, warm and inclusive service. Communication is always high level throughout the company, tracking and monitoring of your property is exceptional from start to finish. As a client, being kept informed, and knowing your property matters is an absolute game changer and adds enormously to client confidence. Fine and Country are superb and value their customers. Helen Lees in particular is a consummate professional. Helen inspires faith and trust, and offers a fresh and friendly approach throughout. Her people skills are simply amazing. along with her outstanding expertise and knowledge. Nothing is ever too much trouble for her, you believe in her ability and her determination to achieve your goal through a sale. I would highly recommend Fine and Country because they all deliver a first class professional service; they get the job done so well. They do what they say they will do. This is rare.

F&C West Malling. Absolutely Fabulous. So pleased we chose F&C. Michael, Emma and Karen were fantastic. Exceptionally professional every step of the way. Managed to secure full asking price from the first person through the door. Massive shout to Michael Commons who went over and above to get the sale over the line. Communication was second to none. Would always pick up the phone or respond to emails promptly. Managed a difficult situation at a stressful time when all around them others failed. They may not be the cheapest but they certainly are the best. It’s a false economy to go with alternatives. I would not hesitate in recommending them to anyone looking to sell. You will not be disappointed.

We were looking for a house in the Diss area, and Tania from Fine & Country was incredibly patient and helpful throughout the process. She took the time to understand our requirements and showed us properties that were genuinely suitable. We soon found the right house and were able to complete the purchase, and we’re absolutely delighted with our new home.

Fine and Country based in Diss are all very friendly, professional and gave excellent service across the board. Couldn’t rate them higher.

My experience with this company has been deeply unsatisfactory and has raised serious concerns regarding professional conduct and transparency.
During the offer stage of a house I had viewed the seller Peter Perera of Perera property investments ltd informed Greg Perrins the agent that he could share with me a previous offer that had been made, the information influenced the amount I then put forward, my offer was excepted but during the exchange in paperwork between solicitors the seller used old paperwork from the previous sale which didn't complete, the price had been elevated by £10,000 when it was told to me by the agent who would have also know that it was incorrect.
This is misrepresentation !
Anyway, this has turned out to be the least of my worries, approximately 9 months after purchasing the house I discovered the property suffers from a infestation of cluster flies and ladybirds.At no point during the purchase process was this matter disclosed to me despite its material relevance.
This is misrepresentation !
working though this I have also discovered the seller to have purchased there new property from fine and country, I mean how convenient is that for everyone !! well everyone except me, they managed to get 2 properties over the finish line no matter what it took or who it damaged!
I expect honesty, clarity, and integrity from any professional and seller involved in a property transaction. regrettable my experience falls considerably short of these standards.
I would strongly advise potential clients to exercise considerable caution and to independently verify any key information provided by this agency.

This year, I was in the position of needing to sell our beautiful island home on the death of my husband, a difficult thing to do. Chrissie Taylor at the Fine and Country Isle of Wight office was sensitive to this, and being a ‘newbie’ at selling a property (my husband had always taken on this role in the past), steered me through each stage of the process and gave me the confidence I needed that I could do this. She was friendly and very professional, prompt to respond to written or telephonic communication, and in a difficult market, helped me to land that elusive acceptable offer. This is where Heather Banning, the sales progressor took over, equally professional and responsive. Despite just two parties being involved, it was a challenging five months to exchange, but Heather was tenacious and kept up the pressure to get the sale over the finishing line, towards the end communicating almost daily with my solicitor, the buyer’s law firm and the buyer. She deserves a medal! I would have no hesitation in recommending Fine and Country Isle of Wight for their excellent, friendly and professional service.

The Diss office - Tania, Sue and the team - made our purchase a very easy process.

Excellent customer service. Shows a genuine interest in their clients and property.
Marketing creative and represented not just the house but what it would be like to live there.
Ensured progress was made so we met the deadlines.
No hesitation in recommending

F&C are not the cheapest agents but when you are one of their clients it is very clear what your money is buying.

From the first moment, the team are ‘on it’ and a sale for us was secured very quickly where a previous agent had struggled to even get viewings.

Our chain was not a straight forward one and fraught with issues but Tania was always in touch and pushing everyone relentlessly to move forward. This did not stop if Tania was out of the office with Sue and others taking up the mantle.

We finally completed yesterday and I couldn’t be happier with the service we received from F&C. Cheaper agents are a false economy and this is a complicated process. I would unreservedly recommend.

I approached Fine & Country to discuss selling my property, and the experience has been incredibly disappointing. After an initial positive chat, communication fell off a cliff. I was repeatedly told I’d get a call “tomorrow,” but days and then weeks passed with no follow-up and no clarity.

I’ve had to chase multiple times, only to receive last-minute excuses or silence. For an agency that positions itself as “premium,” the service has been anything but. Being ignored and left waiting is not just unprofessional, it shows a real lack of respect for potential clients.

If this is how they treat you before they’ve even won your business, I hate to think what the experience would be like once they have.

I would definitely not recommend them based on my experience.

Andrew and the whole team were great from the very outset. The property description and photos were fantastic, and care was taken to get plenty of information about our property to pass on to potential purchasers. Andrew called me when he said he would, and was always available when required. Selling a property in this market has taken time (6 Months) but F&C could not have done more.

F&C sought us to market our property. It was already with another agent and gaining Viewings. Jack Rees promised a launch with an open day. This was cancelled as after 3 weeks not a single person had registered. Subsequent viewings (just 3 in 5 months) gave us not a single word of feedback.

Helen Ed, and team
I am writing to express my heartfelt gratitude for all your support and professionalism in helping me sell my house, particularly during such a difficult period following the passing of my husband. The past months have been incredibly challenging, and your sensitivity, understanding, and expertise have made a world of difference.
From the very first meeting, you demonstrated genuine compassion and guided me through every step of the process with patience and reassurance. Your attention to detail, clear communication, and willingness to answer all my questions helped to ease my worries and gave me confidence in the decisions we made together.
I truly appreciate the extra care you took in managing viewings and negotiations, always respecting my wishes and ensuring that the process was as smooth and stress-free as possible. Thanks to your hard work and dedication, the sale was completed efficiently, allowing me the space and support I needed to focus on my family and begin to move forward.
Thank you once again for your kindness and professionalism. I could not have asked for a better team to help me through this difficult time. I will always be grateful for your support.
With sincere thanks,
Deborah Murray

The team were very helpful and professional, they chased every week for updates and kept me informed all the way through.

F & C were excellent and so professional from the start. The selling process was pretty awful, but the team ensured that the sale of our house and the management of the chain was handled as best as possible. They were attentive and nothing was ever too much trouble. I would highly recommend

Elizabeth was our estate agent for several years. She was very professional and offered great advice. She quickly found quality tenants for our property and offered great ongoing support.

We have recently purchased a property through Fine & Country in Marlborough and the whole experience has been excellent. From the first viewing, through to negotiation and sales progression, Pip was thoroughly on the ball, always available and quick to resolve any obstacles that came our way. A big thanks to Pip and the F & C team.

Excellent experience working with Elizabeth. Couldn’t recommend her highly enough