Very happy with our purchase
Very happy with our purchase. Yadin was a great help with organizing the delivery to us in Germany
July 1, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- Furniture Store
- Asian Household Goods Store
- Decoration and Interior Design Store
- Home Goods Store
- Interior Fitting Contractor
- Living Room Furniture Store
Written by the company
Welcome to Fine Asianliving, your portal to a contemporary Asian lifestyle. We are a leading home living specialist in Chinese furniture and Asian home decoration for over twenty-five years. We ship worldwide and our flagship showroom of 2000m2 is located in the city centre of the Hague, Netherlands (Europe).
Contact info
Wagenstraat 79, 2512AR, The Hague, Netherlands
- 0031703923992
- Hello@fineasianliving.com
- fineasianliving.com
3.5
Average
29 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just don’t bother buying from them
I hate to leave a bad review, but I bought a piece of Chinese furniture that is absolutely not worth the price. I expected solid wood, but it is all made of a thin fake layer, therefore light and fragile ... the finishing then peels off to the touch in some places. So I thought about sending it back but, guess what?, obviously the expense would be entirely on me in exchange for a voucher not a refund, at least according to their policy. Are you reading? If i may, just don’t bother…
EDIT (two weeks later):
"In the end, I decided to give the piece away and move on. However, I believe it’s fair to acknowledge that the company reached out to me after reading my review and politely offered several options to address my dissatisfaction so that I would remove the review.
In the end, I chose not to accept, as I felt it was more appropriate to stand by my assessment. I still hold my opinion about the product, but I recognize that the company made a respectful effort to find a solution."
February 3, 2025
Unprompted review
Reply from Fine Asianliving
Dear Francesco,
Thank you for your honest and detailed update. We truly appreciate that you took the time to share not only your initial experience but also our efforts to follow up with you in a respectful and solution-oriented manner.
We’re genuinely sorry to hear that the item didn’t meet your expectations. While there were no structural defects or damages, we fully understand that perceived value and material expectations can differ, especially with handcrafted items like this. Our goal is always to ensure our customers feel they have received value for their investment, and we take your concerns seriously, we fully respect that perception of quality is subjective. Your feedback is valuable and helps us better communicate the nature and finish of our products in the future.
After receiving the product, we reached out to you not to dismiss your concerns, but to try to find a fair and respectful resolution. As part of this, we offered a significant partial refund, as well as a free return with a full refund — all outside of our standard return policy. These gestures were extended purely out of goodwill, and with full respect for your dissatisfaction, despite the product meeting its described standards. While we understand and respect your decision not to accept, we hope it’s clear that our intention was sincerely focused on making things right.
Thank you again for acknowledging our follow-up efforts. We’re grateful that you acknowledged the respectful tone and the effort we made to offer a resolution. While we regret that none of the proposed options felt suitable for you, we appreciate your openness in sharing your final thoughts.
Should you ever wish to revisit one of the solutions we offered, please don’t hesitate to reach out. Our team remains available and committed to supporting you in any way we can.
Kind regards,
Customer Service
Fine Asianliving / Orientique Asianliving
We ordered 7 porcelain vases and they…
We ordered 7 porcelain vases and they were perfect. So high quality and quickly delivery. Thank you so much!
October 9, 2024
Unprompted review
Reply from Fine Asianliving
Dear Maria,
Thank you so much for your kind words! We're thrilled to hear that you are happy with the porcelain vases and that they met your expectations in terms of quality and delivery. Your satisfaction is our top priority, and we truly appreciate your support.
If you need anything else or have any questions, please don't hesitate to reach out.
Kind regards,
Team Orientique -Fine Asianliving
Do not buy if you are not sure and want to return
I really don't like leaving negative review but I must admit that I am exasperated. I bought three lamps shades for 350 €, I returned them as I did not like them. I had to chase several times for repayement and now I have received reimbursement for only one. The 350 € were debited on the 4TH of March and the 123 € received in reimbursement for only one credited on the 21st of April. It is a shame that this is not followed properly. I am still hoping to resolve this issue.
April 24, 2022
Unprompted review
Reply from Fine Asianliving
Dear Customer,
We would like to thank you for your sincere review. And will make sure to make it a priority that these situations do not repeat itself in the future.
Kind regards,
Team Fine Asianliving
Completely unacceptable
Completely unacceptable: I ordered 2 Room dividers (Japanese paravents) which this company sent twice damaged. They were returned but They have now cancelled my order and have not reimbursed me despite polite emails and phone call.
January 22, 2022
Unprompted review
Reply from Fine Asianliving
Dear Customer,
First of all, we would like to thank you for placing an order with us. Orders are packed to ensure safe shipment. However, during transportation, items can get damaged despite our best efforts.
Please note that we take all complaints in consideration in order to better our products and services.
Kind regards,
Team Fine Asianliving
I am satisfied by the service
The item was lost due to an issue with the address. However, the customer service supported me in finding and shipping it to the right address. I am now satisfied with the item, and it looks like in the picture. The quality is good, and the design is very nice. Suggested!
February 23, 2021
Unprompted review
Reply from Fine Asianliving
Dear Customer,
Thank you for your review. We are happy that we could find a solution with you. We are sorry for the inconvenience and thank you for your patience. We truly appreciate your feedback. Hope to welcome you back in our webstore soon!
Kind regards,
Team Fine Asianliving
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.