Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligati... See more
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My application got a little stuck, so I sent a support email request. This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to t... See more
The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it... See more
Company replied
Typical unreasonable bank charges. Moving my ISA to another provider all went through in March. In April I was charged holding funds in the bank even though they had already confirmed to me the fund... See more
Company details
About FinecoBank UK
Written by the company
FinecoBank is one of the leading FinTech banks in Europe, listed and part of Euro Stoxx 600.
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
DISCOVER MORE
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
Contact info
Via Marco D'Aviano 5, 20131, Milano, Italy
- support@finecobank.com
- finecobank.co.uk
2.7
Poor
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Careful and thorough searches and easy…
Careful and thorough searches and easy to use trading platform
January 4, 2022
Fineco bank customer service is nothing…
Fineco bank customer service is nothing to known
January 2, 2022
Was handled really well
Was handled really well. Listen to what I had to say and advised me correctly. Really professional and helpful. Listen and waited to respond
December 30, 2021
Unprompted review
They were very proffessional and…
They were very proffessional and handled my request quickly
December 29, 2021
Unprompted review
Good customer service
Good customer service
Early days to give any sensible review
December 29, 2021
Unprompted review
Reassuringly strong security procedures…
Reassuringly strong security procedures with great support.
Looking forward to using your services.
December 28, 2021
Unprompted review
Problem sorted after two calls
December 23, 2021
Unprompted review
Amazing stuff
Amazing stuff, all in one, banking, savings, investments & trading? Buzzing especially with the rates being so affordable.
December 20, 2021
Good Stuff
I like the product, the service and the fees. In my view, one of the best investing providers out there.
December 18, 2021
it was very good professional service…
it was very good professional service and it answered my questions
December 14, 2021
Great bank and great investment…
Great bank and great investment platform.
December 14, 2021
Unprompted review
Very happy with Fineco and their…
Very happy with Fineco and their customer service.
December 13, 2021
Service handled perfectly.
December 4, 2021
Unprompted review
Take your money to REVOLUT!
By being Italian, I took the comfort of choosing an Italian bank in the UK. HOW WRONG! They cannot be trusted for the simplest of things. Payments going missing and requiring 50 calls to be traced back (the people with info is the mysterious technical team but you can only talk with the call desk, which is clueless). Hidden charges everywhere. The platform sucks. Even closing an account is difficult. They think they are a Fintech. I suggest you open an account with them and one with Revolut just to see how far they are. On their way to be disrupted.
November 29, 2021
Unprompted review
Reply from FinecoBank UK
Hi Tony Tony,
we are sorry for your negative experience, we have sent you a contact request to resolve the issue as soon as possible.
Please reply to the email sent by Trustpilot so we can contact you.
Thank you
Fineco team
I haven’t started banking with you as I…
I haven’t started banking with you as I need to reset my password and not able to receive password code by SMS due to some glitches
The thing I like about your service is your prompt pickup of phone, no waiting and your customer care representatives are quite kind and well informed
November 27, 2021
Unprompted review
Issue resolved quickly and efficiently
November 25, 2021
Excelent
Excelent , fast service.
Software and the app works well and easy to use.
Telephone contact centre very efficent and helpfull
November 25, 2021
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