FinecoBank UK Reviews 

Telephone Support
I am getting great service while my international holdings are being transferred.

Just a quick update,I do trust that the address update/phone no etc update can be made immediately, most banks are able to do this online & not take 10 business days to adjust, thanks again.

Dave C

Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligation as a Chat rep. She could have fobbed me off but didn't. Instead she ran around the office, getting things sorted for me. Thanks.

Am still in the early stages of getting to know the Fineco app. But the journey from application for an account has been great so far. Many thanks for the timely and dedicated support.

excellent company finecobank

Error in share dealing commission corrected very quickly.

Simply great service from setting up my account and onwards!

The operator has been very helpful and had answered promptly all questions

I was attracted to Fineco zero fee ISA stock and shares account, so decided to open one. After very lengthy and time consuming process (took 1 month) my FINECO ISA account was finally open. I transferred £ 3000 cash to Fineco - ONE MONTH LATER my money are still not on my account. I had to write ,to call them - no result. They sent me an email saying "Regarding your ISA transfer, we inform you that we
have solicited the counterpart, and we are now waiting for them to
transfer the cash."
Meanwhile I am preparing a complaint to the FCA to recover my money from this FRAUD.
DO NOT BE TEMPTED BY LOW FEES ! YOU HAVE BEEN WARNED!

All was done perfectly and in a very friendly matter.

Fineco Bank does the basics, you can use them to invest. Fees are not very high either, though that does not mean that this is the best and cheapest solution for you.

1. There is a slight issue that is getting overlooked in most Fineco reviews. When I, as a British citizen buy shares on the London Stock Exchange through Fineco, the dividends I get will be subjected to 20% withholding tax. Something I will never recover unless I exceed the dividend tax threshold. With British investment platforms no withholding tax gets deducted. This is a difference of up to GBP400 a year... And Customer Service gives you a rather military style answer to the above remark:
"we inform you that nationally sourced dividends will be taxed regardless of the tax residence of the recipient.

Thank you for your collaboration."

2. Opening your account can be difficult with numerous hurdles due to a lot of burocratic requirements. It went easy for me but it took about three months for my partner due to using or not using her middle name on the application, asking for a passport but only accepting a driving license (the passport did not contain her British address) and not reacting to answers to their requests regarding the missing data (like they did not read the email at all).

3. It is difficult to buy ETFs and certain shares. Again, when I ask why do I need to call them to buy an ordinary ETF that other platforms provide as standard, I get a rather insensitive answer:
"Regarding your request, we inform you that if you want to trade IE00BF0M2Z96 on the LSE market is possible offline only by calling the following numbers."

This is not really the service you would expect from a professional provider...

How stupid is this, So Fineco an online bank have certain securities that although listed on LSE CANNOT be traded online (although everyone else seems to manage it), So placed a Buy Limit order (whole point is that if the market moves in my favour the trade will execute) Guess what! phone trades are only valid for ONE DAY not a lot of use unless I'm going to phone every day.
Only way to tell if security is NOT tradable online is to try and place a trade (this from customer services) anyone care to hazard a guess as to how long that would take given there are over 2000 companies trading on the LSE, and how many missed opportunities I am likely to incur.

Very complex and difficult application process, at times seemingly contradictory comments. Not helpful to have half the responses in Italian and the other half in English

My application got a little stuck, so I sent a support email request.
This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to the right person, who helped me get my application completed. I could really sense the commitment she demonstrated to get my issue resolved. I appreciate that.

Looking forward to using the Bank.

well i am going to set up an account soon

i really like it so far im uset it for about one month so far so good im just strugle ith powerdesk it just work on my old laptop but im try to sort it out

I made a stupid mistake when transferring a sum of money into my account. This was very quickly sorted out after I phoned the Bank and the money replaced.

Excellent Client service. Very good banking app.