Finediam Reviews 

155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like tennis bracelets and rings are beautifully made, feel solid, and sparkle brilliantly, often exceeding expectations from descriptions. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly, even when custom-made, and often within the estimated timeframe. Reviewers also appreciate the excellent communication throughout the process, with updates provided via WhatsApp and email, ensuring they are informed every step of the way. However, some customers experienced delays in receiving their orders, with a few instances of shipping confirmations not being sent or items taking longer than expected to arrive. Additionally, a small number of people reported issues with incorrect order details or communication that was not always clear, leading to some frustration.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the professionalism and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, excellent communication,... See more

Order

Customers generally express satisfaction with their orders, often highlighting prompt processing, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a diamond & platinum tennis bracelet and wanted it to be lengthened. Finediam offered a couple of alternatives - to have smaller stones to the same carat weight to cover the extra inch or t... See more

Company replied

Rated 5 out of 5 stars

Highly recommend these jewellers! Ordered my tennis bracelet on 5th feb & arrived today! Super fast considering it was made to order! Communication was on point as well & the price you are paying for... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a 5ct lab diamond tennis bracelet in 18k white gold from Finediam and I’m really pleased with the quality of the piece. The bracelet is beautifully made, feels solid, and the... See more

Company replied

Rated 5 out of 5 stars

After I placed my order I was contacted by the finediam team expressing their thanks and offered services with regards to any questions or help I needed. There were a couple of small details I wanted... See more

Company replied


Company details

  1. Jewellery Manufacturer
  2. Costume Jewelry Shop
  3. Jeweler

Written by the company

Jewellery Trading Company Ltd is a UK-based, family-run business with three generations of heritage in jewellery manufacturing. Our legacy of fine craftsmanship and trust has been shaped through our brands — Sunshine Diamonds, celebrated for timeless quality, and FineDiam, launched to serve our global audience with modern elegance. We are committed to excellence in every piece we create — from bespoke engagement rings to luxury fine jewellery. Registered Address: Ground Floor (Rear), 35 Greville Street, Hatton Garden, London, England, EC1N 8TB


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(155)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Diamond Engagement Ring

I bought my wife a replacement diamond engagement ring. Finediam offered a good selection of designs and options - to meet a variety of tastes & budgets. The order only took around 10 days to be delivered and is stunning.

Delivery was tracked & signed for. Finediam kept me informed on progress and messaged to confirm safe arrival. Quality of the goods and the service has been excellent.

July 4, 2026
Unprompted review
Rated 2 out of 5 stars

My ring got sent to me with a few marks…

My ring got sent to me with a few marks on it customers service delt with this and sent me a barcode to send the ring back and said the work would be done in 48-72 hrs it my wedding ring. It should of been checked and clean and polish before sending it out to me , still waiting for the ring to come back to me it will b 2wks tomorrow

June 16, 2026
Rated 5 out of 5 stars

Recommend

Excellent service and great communication. Item was received with certificate. Thank you

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience from…

I had an excellent experience from start to finish. The diamond bracelet is absolutely stunning and looks even more beautiful in person than in the photos. The craftsmanship is exceptional, and every detail has been finished to a very high standard. It truly exceeded my expectations.
The customer service was just as impressive. The seller was professional, friendly, and always quick to respond to my questions. The order was processed promptly, arrived on time, and was beautifully packaged.
I highly recommend this company to anyone looking for high-quality jewelry and outstanding customer service. I couldn't be happier with my purchase and will definitely be shopping here again. Thank you for such a wonderful experience!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted seller

Trusted seller, loved my pendant, good communication from the company would definitely recommend buying from this company. Very pleased

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

He ordered me an engagement ring after 30 years together!

My man Des Elliott ordered me an engagement ring for our 30th Anniversary together. A bespoke 2ct platinum ring that in typical man style he left to late to order. This wonderful company not only got the ring to us in time but in a beautiful box that showed it off amazingly. So he popped the question and I said… yes! Thank you for the best customer service we’ve had in recent years and we’re going to buy our wedding rings from them too.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

3CT Eternity Ring

I recently bought a 3CT white gold eternity ring for my wife to celebrate 10 years of marriage after a particularly difficult year having been diagnosed with a Brain tumour. They managed to deliver ahead of schedule, the ring looked exquisite and my wife was extremely happy. Thoroughly recommend this jewellers.

June 28, 2026
Unprompted review
Rated 3 out of 5 stars

Second time lucky

The bracelet we bought is lovely but we had to return it as the clasp would not open when we received it. This was fixed and returned to us quickly and it is fine now.

June 5, 2026
Rated 5 out of 5 stars

Stunning ring

From the initial enquiry to the delivery of the beautiful ring I can’t fault the professionalism of this company. I was updated on the progress of my order. It was delivered on time by special delivery. I only wish I could show pictures but, it’s a gift! I will say the pictures on the web do not do it justice. Stunning ring beautiful presented in a lit box.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Finediam having…

Great service from Finediam having ordered a tennis bracelet for my wife’s 50th. The next day got a message on delivery timescale in accordance with their website guide (2weeks). Replied saying any earlier would be appreciated to ensure it was here by her birthday. They were very responsive and having one in stock dispatched it that day, arriving the next, less than 48hrs from order! Thank you. Hope the wife likes it:)

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Highly Recommend!! Top service, excellent customer service and fast shipping! So happy with my order. Ordered quite last minute for my wedding, and they were able to reassure me that it would be here in plenty of time! And it was!! I was kept up to date at every step! Will definitely be using again! Thank you so much

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Finediam misled me that my item was ready for despatch when time was of the essence and caused me to waste much of that time by their being unable to adhere to their advertised "same day dispatch". To add insult to injury, they offered me a lower value item they claimed they could despatch on the day I complained but at the same price! They blamed this on the rising price of gold but I knew that the price had been falling for the last three months. I would award them zero stars if I had the option. Avoid!

June 9, 2026

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