My firmly packaged 25 Impacto cigar order arrived 23 days after ordering in perfect shape. Free shipping doesn’t mean Fast shipping...to Canada. A couple of these vitolas had some minor blemishes whic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent products. Competitive prices. Fantastic services. Have already returned for more purchase. Thank you FCC!
My purchase of a box of Montecristo #2 is the most recent of numerous purchases I've made through Finest Cuban Cigars during the past five years. The cigars arrived 17-18 days from order date and, as... See more
Excellent experience. Placed order for a box of La Gloria Cubana #4, received cigars in excellent shape in less than two weeks. Let cigars rest for about a month and tried the cigar with a Appleton... See more
Company details
Information provided by various external sources
Cuban cigars from Finest Cuban Cigars - We offer genuine, premium, Cuban cigars, wholesale and privately, in the USA, at the most competitive prices available. Our success is based upon our commitment to quality and customer satisfaction.
Contact info
4.7
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I trust the quality of the cigar you…
I trust the quality of the cigar you have and your services wonderful. Im a customer from years with finestcubancigars
July 21, 2020
Unprompted review
Cigar with lot of character
Cigar with lot of character! Love it! Thank you FCC for GREAT service like always!!
July 13, 2020
Unprompted review
Connected with FCC since 2003
Been connected with FCC since 2003 during OIF/OEF. Once returning to US, reconnected and have been a faithful consumer of their top quality Habanos and flawless customer service ever since. Just can't wait until Scottie fixes the transporter for quicker shipping time!
July 13, 2020
Unprompted review
Even with the world pandemic FCC came…
Even with the world pandemic FCC came thru with their delivery, maybe a little longer than excpected but that’s to be excpected with what’s going on. Also cigars were in tip top shape and sealed beautifully, thanks for the great effort guys!!
July 3, 2020
Unprompted review
Obviously fake Cubans
Obviously fake Cubans. They used the real box, but the Cuban dollar seal was broken. Then they put on their own celophane. Complete fraud! Avoid!
June 23, 2020
Reply from Finestcubancigars
Dear Memo,
We have tried to retrieve your order(s) under your name (Memo Gracia) but could not find anything in our system. Please provide us with your order number, the name used, or email used to place the order so that we could look into this matter.
If you have placed an order with us, then you should have noticed that we provide three options for packaging:
Open Box - for Quality Inspection
Sealed Box
Cigars with bands but no box
Open Box for Quality Inspection- is recommended and set as the default option. We open the boxes to check the condition of the cigars. Most of our customers select this option to minimize the chances of receiving damaged wrappers.
Sealed Box- means we leave all original seals intact.
All our boxes come factory sealed with microcodes and barcodes with which you could verify the authenticity as prescribed on Habanos.com. The coat of arms and holograms on warranty seals and bands could also be seen under a UV light.
We offer a 100% satisfaction guarantee. If you are not satisfied with any of our cigars, even after having smoked one, we’ll provide you with instructions to return the product for a full refund, exchange or credit.
If we could be of any service, please do not hesitate to communicate with us directly.
Thank you- Team at FCC
Beware!!!!
I ordered $500 worth of cigars over 3 months ago and have yet to recieve them. I was told by Finestcubancigars that they would not issue me a replacement or refund untill they get the cigars back! Fellow cigar lovers, **Please , Please, Please** be carefull when ordering from this company!! Also I have written two negative reviews, neither of which were posted on their review page. In fact, the last review that was posted was in January...so I am assuming that other people are having the same problems. 😕😩👎
June 14, 2020
Unprompted review
Reply from Finestcubancigars
Dear Howard,
We’re sincerely sorry to hear about your unpleasant experience regarding delivery time frames. We have shipped many orders to the Philippines in the past without any issues or delays.
We received two orders from you on March 16 and 24/20 - when the cases of COVID-19 in southeast Asia were prevalent and still are - resulting in many canceled flights, which affected delivery significantly.
We exchanged emails in an attempt to come up with options that would satisfy you. On April 21, your email stated that you would communicate with the Philippines post to have the package returned to us upon which we would issue a full refund. We never heard from you since.
Regarding reviews, our software provider recently updated its system, and the settings were such that reviews with photos were posted first, and written reviews came after. We appreciate you pointing that out as we have reset the settings so that all reviews, positive and negative, (with or without photos) are posted in reverse chronological order- www.finestcubancigars.com/reviews.
If we could be of further assistance, please feel free to contact us.
Regards,
Team @FCC
Not all that impressed
Not all that impressed. I ordered 8 different kinds of individual cigars to try. Had to wait over a month for them to finally arrive and when they did arrive, they all smelled the same. So I wrapped them individually to see if that would help but still no difference. Not all that. Would not order again nor recommend.
June 5, 2020
Unprompted review
Reply from Finestcubancigars
Hi Walter,
Typically, delivery takes 10-15 days to the USA; however, due to COVID delivery time frames have been severely affected, sometimes taking up to 40 days.
It’s always best to let the cigars rest in a proper humidor about a week before smoking. Travel conditions often alter the initial quality of cigars, even though they are sealed with great care and in our custom made humidity pouches. Changes in temp and humidity will disrupt the cigar’s equilibrium, affecting its taste and burn. It is called “sick cigar syndrome.”
We suggest you try another cigar in about a week after it has had a chance to restore its optimum balance of temp and humidity, and if you are still not satisfied, please advise us by email. We’ll provide you with a full refund or credit per our 100% satisfaction guarantee policy.
Regards,
Team @FCC
always great quality
always great quality, prompt delivery and will price match
October 20, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.