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FINEX Reviews 839

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the application easy to use and navigate. Many appreciate the excellent service provided, noting the low spreads and the comprehensive features of the app, which is also compatible with MetaTrader 5. However, some customers also noted inconsistencies with payment processing times, particularly regarding withdrawals, which can sometimes take longer than expected. A few people also experienced slow response times from customer support and occasional issues with the app freezing or displaying delayed graphics.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the application's ease of use and intuitive... See more

Payment

People report ambiguous experiences with payment. While many customers praise fast deposit and withdrawal... See more

Response time

Clients share ambiguous opinions on response times. Some customers praise quick responses from administrators... See more

Service

Reviewers mention positive feedback about service. Customers praise the excellent service, communication, and... See more

Application

Customers had positive experiences with the app. Many reviewers found the application easy to use, light, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

1. The aplication is so lite, complete with the chart indikator, deposit and withdraw very fast, variety contents od pairs complete. 2. Administrators respon quickly exactly right to the main topic.... See more

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good for trading

Good for trading

February 11, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need any assistance, please contact us via live chat.

Rated 4 out of 5 stars

Finex AI which quite a lot help me in…

Finex AI which quite a lot help me in making decision IN or OUT.

February 9, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that Finex AI has been helpful in supporting your trading decisions, whether to enter or exit the market. Your feedback motivates us to continue enhancing our features and technology. If you need any assistance, please contact Live Chat or email customer@finex.co.id.

Rated 4 out of 5 stars

It's good

It's good, simple, and easy to use. Hopefully, there will be good innovations in the future to make trading even easier.

February 16, 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear you find the platform simple and easy to use. Your suggestion for future innovations is highly appreciated and will be considered by our team to improve user experience. For any assistance or inquiries, please contact Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Finex is the very fast for withdraw im…

Finex is the very fast for withdraw im happy to be the customer , may the company always be number

February 7, 2026
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Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need assistance, please contact us via live chat or email customer@finex.co.id.

Rated 4 out of 5 stars

Good

Good app. Ok

February 14, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need assistance, please contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Good

Easy operations

February 6, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We're pleased to hear that you've given us a positive rating. We hope Finex continues to provide you with convenient and professional service. If you need any assistance, please contact us via live chat.

Rated 4 out of 5 stars

Great experience

February 12, 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We’re glad to hear you had a great experience using our platform. Your support means a lot to us. If you ever need assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Legal

Legal, easy UI, VA deposit was good

January 22, 2026
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Reply from FINEX

Thank you for your feedback. We’re glad to hear that you find the platform legal, the UI easy to use, and the VA deposit process smooth. Your support is greatly appreciated. If you need any assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 2 out of 5 stars

withdrawals is very late

withdrawals is very late, but for deposit is fast

February 11, 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We apologize for the inconvenience caused by the slow withdrawal process, and we’re glad to hear that deposits are fast. Your input is valuable and will be shared with our team to help improve withdrawal processing times. If you need assistance, please feel free to contact us via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Very good application

Very fast deposit and withdraw

February 4, 2026
FINEX logo

Reply from FINEX

Thank you for your positive review. We’re glad to hear that your deposit and withdrawal experience was fast and smooth. Your satisfaction is our priority. If you ever need assistance, please feel free to contact us via Live Chat or email (customer@finex.co.id).

Rated 4 out of 5 stars

keep up the good work

February 11, 2026
FINEX logo

Reply from FINEX

Thank you for your support and encouragement. We truly appreciate your positive feedback and will continue striving to provide better service and a reliable trading experience. If you ever need any assistance or have suggestions for improvement, please feel free to contact us via Live Chat or email (customer@finex.co.id).

Rated 5 out of 5 stars

Fair enough to learn and take profit as…

Fair enough to learn and take profit as a health trader habit

February 11, 2026
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Reply from FINEX

Thank you for your positive feedback. We’re glad to hear that you find the platform fair and helpful for learning and building healthy trading habits. We encourage disciplined risk management and continuous learning as part of a sustainable trading journey. If you ever need assistance, please reach out via Live Chat or email customer@finex.co.id.

Rated 5 out of 5 stars

Good

Very good experience

February 11, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to know you gave a positive rating. Hopefully, Finex continues to provide comfortable and professional service. If you need assistance, please contact us via live chat.

Rated 5 out of 5 stars

Nice apps

Nice apps
Easy for elderly people such me

February 10, 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We’re glad to hear that the app is easy to use and accessible, including for elderly users. Your experience means a lot to us and motivates us to keep improving. If you ever need assistance, please feel free to contact us via Live Chat or email at customer@finex.co.id.

Rated 5 out of 5 stars

Good

Good and good

February 3, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to know you gave a positive rating. Hopefully, Finex continues to provide convenient and professional service. If you need assistance, please contact us via live chat.

Rated 5 out of 5 stars

Good

Good mantap

February 3, 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars

Good n cuan Banget

February 10, 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars

Good indonesia forex broker

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint, the weakness only,, we must be patience of withdrawal time of 15 minutes until 24 hours.In my experience it's about ~5 hours.Yes.Thank you finex,I appreciate broker like you and I hope the withdrawal time can be shortened in the future.

February 10, 2026
FINEX logo

Reply from FINEX

Thank you for your detailed and thoughtful review. We’re glad to hear that you find our spreads competitive, the app easy to use, and MT5 support helpful for both beginners and experienced traders. We appreciate your understanding regarding the withdrawal process and your valuable suggestion. Your feedback will be forwarded to our team as we continue working to improve withdrawal speed in the future. Thank you for choosing Finex and for your trust in us.

Rated 5 out of 5 stars

Good experience

February 10, 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We're glad to hear you had a good experience using Finex. We appreciate your support and trust. If you have any suggestions or questions, please feel free to contact us via Live Chat or email (customer@finex.co.id).

Rated 1 out of 5 stars

Depo dan WD lambat

February 9, 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami mohon maaf atas ketidaknyamanan yang Anda alami terkait proses deposit dan withdrawal yang memakan waktu lama. Jika Anda berkenan, silakan hubungi tim kami melalui live chat agar kami dapat membantu mengecek dan menindaklanjuti kendala yang Anda alami.

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