Finlandia Pharmacy and Natural Health Centre Reviews 

757
TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 1 out of 5 stars

Website is misleading. Sent me something I did not want and would not take it back. Super scammy pricing and shipping.

Rated 3 out of 5 stars

Like the convenience of being able to order Biomed Gastroease online n shipped to USA especially got free postage last year. Could not ordered it online from you this time but your staff called back... See more

Rated 5 out of 5 stars

I live remotely now, but I've been buying Finlandia products for over 20 years. In my most recent purchase I ordered pro-biotics which require refrigeration, and the online order was carefully packed... See more

Rated 5 out of 5 stars

I placed the order online. The site is easy to navigate, easy to read etc. Offers for discounts are subtle. I have used them for walk in orders for years but my health has declined. The online system... See more

Company details

  1. Pharmacy
  2. Cosmetics Industry
  3. Herbal Medicine Store
  4. Homeopath
  5. Nutritionist
  6. Wellness Center

Written by the company

With the modern world looking for education on preventative and alternative medicine, Finlandia strives to be a place for all your health needs. Finlandia is your ‘One Stop Health Shop’ with professionals from all modalities on staff. We offer services ranging from one on one consultations to general questions about supplements, herbal medicine, and pharmaceuticals to online shopping. Our mission is to help our customers attain optimal health and vitality through great customer service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

757 reviews

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No recent history of asking for reviews

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3.7

All reviews

(757)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No honest messaging/ slow to respond

Received a “Black Friday” email from Finlandia. Made a purchase and received a note that I would be contacted by email with the following; a) confirmation of purchase; and b) notice when my product could be picked up from the store. Nothing happened. After numerous attempts to contact orders@Finlandia I received an email stating that the product I ordered was “out of stock.” It’s December 2nd and still no word. My credit card payment went through - they have my money so where is the product.

November 21, 2022
Rated 1 out of 5 stars

Hawthorn

Still have not received confirmation of purchase. Neither have the goods arrived. But you took the money.

November 26, 2022
Rated 1 out of 5 stars

Poor communication on product tracking

I received an email indicating that the product I ordered was delayed due to supply issues. The next email 4 days later asked for a review when I had not received the product. I checked my community mailbox most days except the one day when the product arrived (with no notification). The product is a probiotic which should be kept at room temperature. Unfortunately, the overnight temperature dipped below freezing. The product is expensive and I'm concerned about the impact of freezing temperatures. The online department did not return my call requesting the delivery date. The customer service group did not know the impact of freezing on the product and referred me to the company providing the product. All in all not a great customer experience.

November 24, 2022
Rated 1 out of 5 stars

The products I wanted were not…

The products I wanted were not available at the time of 30% off which is extremely disappointing because I really needed the pills. It would be nice if I had known before purchasing that they were out of stock.

November 22, 2022

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