Website is misleading. Sent me something I did not want and would not take it back. Super scammy pricing and shipping.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like the convenience of being able to order Biomed Gastroease online n shipped to USA especially got free postage last year. Could not ordered it online from you this time but your staff called back... See more
I live remotely now, but I've been buying Finlandia products for over 20 years. In my most recent purchase I ordered pro-biotics which require refrigeration, and the online order was carefully packed... See more
I placed the order online. The site is easy to navigate, easy to read etc. Offers for discounts are subtle. I have used them for walk in orders for years but my health has declined. The online system... See more
Company details
Written by the company
With the modern world looking for education on preventative and alternative medicine, Finlandia strives to be a place for all your health needs. Finlandia is your ‘One Stop Health Shop’ with professionals from all modalities on staff. We offer services ranging from one on one consultations to general questions about supplements, herbal medicine, and pharmaceuticals to online shopping. Our mission is to help our customers attain optimal health and vitality through great customer service.
Contact info
1111 West Broadway, V6H 1G1, Vancouver, Canada
- 6047335323
- hello@finlandiahealth.com
- finlandiahealthstore.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great online flexible service
Great online flexible service - always trying to make things work for customers. Thank you!
No honest messaging/ slow to respond
Received a “Black Friday” email from Finlandia. Made a purchase and received a note that I would be contacted by email with the following; a) confirmation of purchase; and b) notice when my product could be picked up from the store. Nothing happened. After numerous attempts to contact orders@Finlandia I received an email stating that the product I ordered was “out of stock.” It’s December 2nd and still no word. My credit card payment went through - they have my money so where is the product.
Quick and efficient service
Quick and efficient service. I have ordered from Finlandia many times and always found this to be the case.
I have always had a very pleasant…
I have always had a very pleasant experience shopping at Finlandia
If you email for questions they are fantastic in getting back to you. They have great products for humans, dogs and horses.
Finlandia has everything I need Finlandia has everything I need and…
Finlandia has everything I need and they mail it out quickly as well. They even have hard to find products. I’m always pleased with my order. Thank you
Amazing sale prices for Black Friday.
Hawthorn
Still have not received confirmation of purchase. Neither have the goods arrived. But you took the money.
I purchased on line and have not heard…
I purchased on line and have not heard back?
I ordered on 25th today is the 30th I…
I ordered on 25th today is the 30th I haven’t received or heard anything.
Yet received this to rate your service. Lol
Very impressed once again.
Very impressed once again with the prices, website and overall response times at each step of the process. A+ from this long distance customer.
Poor communication on product tracking
I received an email indicating that the product I ordered was delayed due to supply issues. The next email 4 days later asked for a review when I had not received the product. I checked my community mailbox most days except the one day when the product arrived (with no notification). The product is a probiotic which should be kept at room temperature. Unfortunately, the overnight temperature dipped below freezing. The product is expensive and I'm concerned about the impact of freezing temperatures. The online department did not return my call requesting the delivery date. The customer service group did not know the impact of freezing on the product and referred me to the company providing the product. All in all not a great customer experience.
Fast and efficient.
I have always found the staff at…
I have always found the staff at Finlandia to be very knowledgeable and helpful with any questions I have about products I am interested in.
The products I wanted were not…
The products I wanted were not available at the time of 30% off which is extremely disappointing because I really needed the pills. It would be nice if I had known before purchasing that they were out of stock.
Great service
Finlandia is one of my favorite go-to's…
Finlandia is one of my favorite go-to's for my supplements and health care needs. Its a Gem!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








