Finlux Reviews 390

Had a 65" 4K TV from Finlux, after 8 months it developed a fault. It was collected, deemed unrepairable and offered a New updated model TV all in the space of 3 days :).
Customer Service is excellent..

I had a live chat with Becky customer support today, She was able to understand the problem and responded very quickly.
Thank you

Very prompt helpdesk, the agent Sam, quickly dealt with my order status query

Decided to by a 49" smart tv, it went wrong in 3 days from receiving it. I thought I was in for a problem in getting it repaired or exchanged. Got in touch with Abbi and kassi at customer services and the experience was not what I expected. They were exemplary in dealing with this, they were efficient and courteous and we had a new tv within the next 3 days. Ok you could say this should not have happened in the first place but technology does go wrong and when it does you want someone like these girls who removed the stress. Thank you. P.s new tv going great

I am really impressed with the way Abbi dealt with the issue I reported to her regarding my Finlux TV.

Recently bought a 49 inch smart TV, punctual delivery and pretty much satisfied with this product...very happy ! Not to talk about Finlux apps I downloaded in either phone and tablet, it's quicker and easier to control your TV, good customer service

Bought this TV and waiting for delivery. also a free 8" tablet. fantastic price.
Also the customer service is fantastic too. very helpfull and fast.

cant wait to get it tomorrow.

Very helpful customer service and great solution.

I have bought at least 4 finlux tvs for myself and my family and amazed at how good they are. To top that they are extremely reasonably priced so I have no reservations about recommending their products. Yesterday we after much searching etc had to phone them and explain that we had a TV and unfortunately Grandchildren of which one had decided to hide the remote control. The young lady I spoke unfortunately I have forgotten her name was very considerate and said she would post one to us free of charge as a goodwill gesture. Today I went an their web chat and spoke to a young lady named Kasey and have got to say that both of these operatives are an excellent advert for an excellent company. I applaud their customer service ethic well done Finlux

Had problemm with tv spoke to Kassey , she helped fix problem in less that 10 minutes

I have never had the misfortune of dealing with a company this bad. The process of getting a faulty TV repaired is a joke, the entire process has taken an age and I still don't have the TV back. I would never use this company again and would advise others to avoid them like the plague.

Excellent service and people, thanks Sam , Kacey and Abbi for all

The ordering was easy and on time delivery. The IPlayer does not work very well so I have ordered BT infinity fast Broadband in hopes that this rectifies the problem. Otherwise the TV is superb, and facilities very good.

i would like to thank the person that help me ..she or he was very good and fast at email in me back well done very pleased with customer care thanks again yours mrs susan cole

I had a few questions I needed answered, plus I couldn't get the tablet to go through for free. I used live chat and Kasey sorted it out and answered my questions straight away she's a gem

Great products, prices and support

Abysmal levels of customer service if your TV breaks. Over a month to fix, then sent back with no stand. Weeks of promises a replacement stand has been dispatched. Fake tracking numbers, numerous emails, promises not fulfilled. Appalling. Still to arrive, TV useless.

Buy a decent brand from a reputable retailer. Avoid Finlux.

ADDITION 1 - 19 02 2016 in reply to Finlux's reply:

Rubbish, you provided two different tracking numbers, both of which show as unrecognised on UK Mail's website. Your Repair Team failed to return part of my TV, then you have promised me the return of it on more than 7 different days and it's STILL not here. Emails take hours if not days to be replied to and you made NO effort to call me until today, and that was a simple 'Sorry'. Shambolic.

ADDITION 2 - 19 02 2016

They called and promised delivery between 14:12 and 15:12 today, guaranteeing it would arrive. Guess what? No delivery! A complete and utter shambles.

Had dealings after my TV packed in. I found all the staff very helpful and courteous. Mainly dealt with Abbi and can't praise her help and professionl attitude enough. Five star service, thanks to them all.

Allen Bartram 11/2/16

kasey was again very helpful in sorting out problem with tv..excellent

I'm very pleased with the service received . Good quality products. I'll use it again