The customer service team is non-responsive. I have had two subscriptions now and can never get a single response from them. The latest experiencing lasting 2 weeks and no response. I had to schedule... See more
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As an expatriate residing in Munich, I conducted a thorough evaluation of purchasing versus leasing options for a new vehicle. I am pleased with my decision to enroll with FINN, as their a... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
Company replied
I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. E... See more
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Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.2
Great
6K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FINN
Hallo Aditya,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass der Onboarding-Prozess reibungslos verlief. Wir wünschen Ihnen weiterhin eine gute Fahrt und freuen uns darauf, Sie auch in Zukunft als zufriedenen Kunden zu begrüßen.
Viele Grüße,
Ihr FINN Team
Love it
Love it! Except the car came without verbandkaste, i made a complain about it but didn't hear anything back..
February 24, 2026
Reply from FINN
Hello Krelis,
Thank you very much for your great feedback and for letting us know that you "Love" your car so much!
We note that the first aid kit was missing and that you haven't received a response regarding your complaint yet. This is certainly not our standard, and we will look into this immediately to ensure your concern is addressed quickly.
We wish you continued safe and enjoyable drives with your new vehicle and look forward to having you as a satisfied customer in the future.
Best regards,
Your FINN Team
Easy to get a car but a bit expensive
I like the ease of getting a car from Finn. However, I find it a bit expensive than other leasing companies.
February 24, 2026
Reply from FINN
Hello Gayatri,
Thank you for your feedback and positive review! We are delighted to hear that you appreciate the simplicity of the FINN process.
We take your comments regarding pricing very seriously and are constantly reviewing our offers to ensure we provide our customers with the best possible overall package.
We hope you enjoy your FINN car and look forward to continuing to count you among our satisfied customers.
Kind regards,
Your FINN Team
Wide range of Cars, Prices and amazing ease of booking
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected.
Only feedback is the filters available while selecting the car, it can be more intutive and more filters including the car configurations.
February 25, 2026
Reply from FINN
Hallo Vineeth, vielen herzlichen Dank für Ihr tolles Feedback und die Zeit, die Sie sich dafür genommen haben!
Es freut uns sehr zu hören, dass Sie unsere Fahrzeugauswahl, die Preise, die Flexibilität sowie den einfachen Buchungsprozess und auch unseren Kundensupport-Bot so positiv hervorheben. Ihren Hinweis bezüglich intuitiverer und umfassenderer Filterfunktionen bei der Fahrzeugauswahl nehmen wir sehr ernst und prüfen dies gerne, um Ihr Nutzererlebnis weiter zu optimieren.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen. Mit freundlichen Grüßen, Ihr FINN Team
Reply from FINN
Hallo Maria-Paz, vielen herzlichen Dank für dein Feedback!
Es freut uns sehr zu hören, dass du die Buchung einfach fandest und mit unserem Kundenservice zufrieden warst. Wir setzen uns stets dafür ein, dir ein positives Erlebnis zu bieten.
Wir freuen uns darauf, dich auch in Zukunft als unseren Kunden begrüßen zu dürfen. Grüße vom FINN Team
Absolute disaster in terms of price transparency
Absolute disaster in terms of price transparency.
Monthly rate was a total mistery until they charge you the first time and was 100 euros than was I saw on the website when I booked it.
"Kaution" not clearly communicated
Delivery fee not clearly communicated
Impossible to get people on the phone before purchasing etc
February 23, 2026
Unprompted review
Reply from FINN
Dear Mikel,
Thank you for sharing your feedback. We are sorry to hear that you felt our pricing was not transparent, as we pride ourselves on providing an all-inclusive model with no hidden costs.
However, we must respectfully disagree with the claim that our pricing is a mystery until the first charge. At FINN, all costs—including the monthly subscription rate, the delivery fee, and the security deposit (Kaution)—are clearly displayed during the booking process and are explicitly listed in the booking summary before any contract is signed.
Our goal is to ensure that our customers have a full overview of their financial commitment from the very beginning. We provide a detailed breakdown of these positions in the digital checkout and in the confirmation documents sent immediately after the booking.
If there were specific discrepancies in your initial invoices, we would be happy to review them with you to ensure everything was processed according to your signed agreement.
Best regards,
Your FINN Team
On time delivery. Overall happy with response time
On time delivery. Easy booking process
February 13, 2026
Reply from FINN
Hallo Gautam,
vielen Dank, dass Sie sich die Zeit für diese tolle Bewertung genommen haben. Es freut uns sehr zu hören, dass sowohl der Buchungsprozess als auch die pünktliche Lieferung zu Ihrer vollen Zufriedenheit waren. Wir wünschen Ihnen weiterhin viel Freude mit Ihrem FINN Auto!
Mit freundlichen Grüßen,
Ihr FINN Team
Great service!
February 10, 2026
Reply from FINN
Hallo, vielen Dank für Ihre positive Bewertung und Ihr tolles Feedback!
Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren. Wir geben unser Bestes, um Ihnen auch in Zukunft ein ausgezeichnetes Erlebnis zu bieten.
Mit freundlichen Grüßen, Ihr FINN Team
Reply from FINN
Hello Alexandre,
Thank you very much for your fantastic feedback! We are delighted to hear that you had such a great experience with us and would totally recommend us. This is wonderful to hear!
We look forward to continuing to provide you with excellent service.
Best regards,
The FINN Team
Reply from FINN
Hallo, vielen Dank für Ihr tolles Feedback!
Es freut uns sehr zu hören, dass unser Kundenservice Sie überzeugen konnte. Ganz besonders werden wir das Lob an Sudip Shukla weitergeben. Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Grüße vom FINN Team
Very disappointing experience with…
Very disappointing experience with FINN.
The service turned out to be extremely expensive, with many hidden charges that were not transparent upfront. Despite paying every month for a premium insurance package including tyre coverage, I was still charged over €2,200 in the final report, which came as a complete shock.
On top of the cost issue, the service was highly unprofessional:
Vehicle delivery was promised multiple times and failed 3 times.
The same happened during vehicle return — it had to be rescheduled 3 times, and the issue was not taken seriously at all.
No compensation was offered for the inconvenience, delays, or wasted time.
Overall, the experience was stressful, costly, and poorly handled.
If you are considering FINN for either short-term or long-term leasing, I would definitely not recommend it based on my experience.
January 5, 2026
Unprompted review
Reply from FINN
Hello Ved,
Thank you for your feedback.
We would like to review your request internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. In order to help you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with further details such as your contract number or the email address of the account holder.
We look forward to hearing from you and working with you to find a solution to your concern!
Best regards,
Your FINN Team
Update:
Hello Ved,
Thank you for taking the time to share your experience with us.
We are truly sorry for the inconvenience and frustration you have faced throughout this process. Please rest assured that we have taken your feedback very seriously and are reviewing it internally to improve our processes and ensure a smoother experience for our customers in the future.
Regarding your final invoice, we would like to clarify that it is based on the diminished value report prepared by a neutral expert after the vehicle was returned. Only damages and diminished value that were verifiably present at the time of return are included in the calculation. Our deductibles, as outlined in our terms and conditions, are applied accordingly.
We have already reached out separately to discuss your case directly with our responsible team, as we want to work together to find a fair and transparent resolution.
We deeply appreciate your patience and understanding as we work through this and hope that we can restore your confidence in our service.
Please feel free to reach out with any further questions or concerns, and we will be happy to assist!
Best regards,
Your FINN team
All of the processon was so easy
All of the processon was so easy, fast and perfect. Safety, the best
February 6, 2026
Reply from FINN
Hallo Sándor,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass der gesamte Prozess für Sie so einfach, schnell und perfekt war und Sie sich bei uns sicher gefühlt haben. Wir geben unser Bestes, um unseren Kunden ein reibungsloses Erlebnis zu bieten.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
The process is super easy and…
The process is super easy and convenient. A lot of car options, the delivery also was well prepared.
Highly recommended
February 5, 2026
Reply from FINN
Hallo Mohamed,
vielen herzlichen Dank für Ihr tolles Feedback und die hohe Empfehlung! Es freut uns sehr zu hören, dass Sie unseren Prozess als super einfach und bequem empfunden haben und Ihnen die Auswahl an Fahrzeugen sowie die gut vorbereitete Lieferung gefallen haben. Wir wünschen Ihnen viel Freude mit Ihrem neuen Auto und freuen uns darauf, Sie auch in Zukunft zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Car subscription service is really…
Car subscription service is really good. It’s flexible, straightforward, and takes all the hassle out of having a car. Highly recommend.
January 29, 2026
Reply from FINN
Hello Gandhapuneni,
Thank you very much for your wonderful feedback! We are truly pleased to hear that you find our car subscription service flexible, straightforward, and that it takes the hassle out of having a car for you. It's great to know that we can make your experience so positive.
We look forward to continuing to provide you with an excellent service.
Best regards,
Your FINN Team
Everything worked perfectly
Everything worked perfectly. They are very professional and fast! I had no problems even when I needed to service the rented car. They took it on a platform promptly.
January 17, 2026
Reply from FINN
Hello Michael,
Thank you very much for taking the time to share your experience with us!
We are delighted to hear that everything went smoothly and that you found our service to be professional and fast.
It is particularly pleasing to know that you were also completely satisfied with the car service, including the prompt pick-up via the platform.
We greatly appreciate your trust and look forward to continuing to provide you with excellent service.
Best regards,
Your FINN Team
Used to work well, is now chaotic
Use to be a good service, but recently they have dialed up the enshittification with extra fees, poor communication, and random overcharging (that I'm still waiting for the to even acknowledge).
January 21, 2026
Reply from FINN
Hello,
Thank you for your feedback. We genuinely value your long-standing relationship with us, which is why we’re sorry to hear about your recent frustration. However, we would like to clarify a few points.
We do not have any hidden or random fees; transparency is very important to us.
Regarding the billing concern you mentioned, we have already looked into this and processed a credit for the days in question. You should have already received a notification about this.
We are confident that this resolves the matter for you. Should there be any further questions, please reply directly on our last mail.
Best regards,
Your FINN Team
Failings in post return process make Finn not worth it
I am writing this detailed review to help potential customers make an informed decision before entering into a contract with Finn.
While the vehicle itself (a brand-new Peugeot 5008) was excellent and the monthly rental price competitive, I cannot recommend Finn due to serious issues in the vehicle return and damage assessment process.
What went wrong
After returning the vehicle, Finn sent us a damage report claiming €4,000 in damages. This was unexpected and highly stressful, as we were confident that we had not caused such damage.
Fortunately, we had taken clear photos at the time of handover. These showed that a substantial part of the claimed damage occurred after the vehicle had already been returned. Despite this, Finn initially attempted to collect the full amount through an automated process, without properly verifying the claim.
Only after repeated follow-up and the submission of evidence did Finn revise the bill. The final amount was lower and somewhat fairer, but the situation should never have reached this point.
Customer service experience
Customer service remained polite throughout, but was slow, rigid, and reluctant to escalate the case appropriately. To date, I have received neither a clear apology nor an explanation of how Finn intends to improve this process for future customers.
Conclusion
The vehicle and pricing were good, but the financial risk after vehicle return lies almost entirely with the customer. Without persistence and proper documentation, we would have been wrongly charged thousands of euros.
For these reasons, I do not recommend Finn
January 23, 2026
Unprompted review
Reply from FINN
Hello MattG,
Thank you for your feedback.
We would like to review your request internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. In order to help you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with further details such as your contract number or the email address of the account holder.
We look forward to hearing from you and working with you to find a solution to your concern!
Best regards,
Your FINN team
Update:
Hello MattG,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We are truly sorry for the stress and uncertainty you experienced during the vehicle return and damage assessment process. We fully understand how unsettling it must have been to receive a damage claim of this magnitude, especially when it did not align with your own documentation.
We have taken all of the points you raised very seriously and have recorded them in detail. The case has been and continues to be reviewed intensively and internally. Our final invoices are based on a neutral depreciation report, which is prepared by an independent expert and only takes into account verifiable damages and objectively determined loss of value.
That said, your feedback clearly shows that the overall process and communication did not meet your expectations, and for that we sincerely apologize.
We are reviewing this case internally with the aim of improving our processes, particularly around verification, escalation, and transparency, so that similar situations can be avoided in the future. Your experience has been taken on board explicitly as part of this improvement effort.
At the same time, we are glad that a mutually acceptable solution was ultimately found. We appreciate your persistence and the clear documentation you provided, and we regret that this was necessary in the first place.
Thank you again for your honest feedback. It is reviews like yours that help us identify where we must do better, and we take this responsibility seriously!
Best regards,
Your FINN team
Car not road worthy for 2 months, and no reply from support
Edit(March 2026):
Last time I had an issue, Support were much helpful handling towing, providing replacement and communication was on point.
I had first contact with FINN one and half years ago, when I had a call with sales manager, everything went smooth and agreed on contract, afterward everything went down hill.
My current experience is the car is no longer road worthy for almost 2 months now... I could not create a repair claim in portal since the car was assigned to wrong person, I had to send an email wait for few days to get a reply. after I agreed with workshop on a time to pick up the car they did not show up, and went to Christmas break (: , then i wrote FINN support 1 month ago, and they did not reply to my email yet... Great
for 18 months I had +5 different account managers, and when changes happen most of time nobody informs you till, Customer service forward your email.
their website is broken everytime we write support countless times to assign the car to correct driver and they set it back to our HR manager after a while...
November 29, 2025
Unprompted review
Reply from FINN
Hello Hamza,
Thank you for your feedback.
We would like to review your request internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. In order to help you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with further details such as your contract number or the email address of the account holder.
We look forward to hearing from you and working with you to find a solution to your concern!
Best regards,
Your FINN team
Update:
Hello Hamza,
Thank you very much for taking the time to share your detailed feedback with us.
We sincerely apologize for the inconvenience and frustration you have experienced. We fully understand how disappointing and disruptive this situation must be for you.
Please rest assured that we are currently reviewing your case very carefully. We will look into all the points you mentioned in detail and treat this feedback as an important internal escalation to help us improve our processes and communication.
We will get back to you separately as soon as possible with an update and next steps. In the meantime, we would like to sincerely apologize for the inconvenience caused and thank you for your patience. Your experience does not meet our service standards, and we take your feedback very seriously.
Should you have any additional information in the meantime, please feel free to reply directly to this email at any time!
Best regards
Your FINN team
Reply from FINN
Hallo Adrian,
vielen herzlichen Dank für Ihr tolles Feedback und die Bewertung.
Es freut uns sehr zu hören, dass alles reibungslos verlief.
Wir wünschen Ihnen weiterhin viel Freude und freuen uns darauf, Sie auch in Zukunft als zufriedenen Kunden zu betreuen.
Viele Grüße vom FINN Team
Reply from FINN
Hallo William,
vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass bisher alles reibungslos verläuft.
Wir wünschen Ihnen weiterhin eine gute Fahrt und freuen uns darauf, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen.
Viele Grüße,
Ihr FINN Team
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