FINN Reviews 6,071

I was still paying for my wedding and was in need of a vehicle until things were done. FINN was a short term option and worked out in a crunch.

Unbelievable value! Everyone has to know about FINN

It’s a great short team leasing option.
The car is brand new, and no hidden fees so far.
This is a great option for snowbirds like us!

Be very cautious about renting a car from FINN as the end bill for charges can be very significant (in my case 2000 EURs + a 199 EUR pick up charge). Whilst the car might appear in excellent condition they use a special screen to highlight bumps caused by usual wear and tear and charge you for each damage. It’s far more stringent than I have experienced with sixt rentals with the smallest of scratches being charged for.

Made the order in Mid May, website stated until yesterday that car will be delivered this Friday. FINN called me yesterday to tell me that the car isn't available and tried to switch me to another car. I understand that deliveries can be postponed, but this is now postponed for another 4.5 weeks. This also means that if you want a car for a specific timeframe, you can't really trust them that they will have the car, even if they announce on their website, that it's there. Sorry, FINN, but in a world where there are alternatives, your brand is going to be washed away pretty quickly if you can not deliver what you promise. And please change communication as this could have been announced much earlier instead of 3 days before delivery. Also you can only cancel the order free of charge, if they do not deliver in 6 weeks after initial delivery promise.

Edit 24. July 2023: They sent me an email postponing again, two more weeks. That brought the delivery delay to > 6+ Weeks and I canceled the order free of charge.

My experience was amazing! I think fair is a word that fits for the service provided by FINN.

Going deep:

I had a subscription for a SUV between 01.04.2022 - 01.04.2023. All the steps were very easy to handle and the contact with the company, when necessary, was simple and straight forward.

the 1-year service was also very simple to conduct and FINN paid for everything.

At the end of the contract, when i return the vehicle, i had to pay 195 euros back. Because the car had very small scratches. For me, it sound really reasonable and fair and if the car has some scratches you will probably pay for it. Even if it is not your fault, but this is fair and understandable.

Furthermore, I am from Brazil and use the FINN services in Germany. When i called them using a very simple german, they were very patience and tried to understand me. For foreign people, this is very important! So, for foreigns, I strongly recommend this company.

The overall car subscription experience has been nice, but I've been trying to get a hold of support for a few days now. Customer service is severely lacking, so once my current subscription ends, I won't be getting another car with Finn. Finn needs to hire more support or work on getting responses back to customers in a timely manner. Having a phone response that continually says our representatives are helping other customers,please send an email doesnt help if I cant get a response via email. Companies are happy to take your money each mont, but can't be bothered to respond to customer inquiries. I would like to see the company succeed, so I hope they improve for future customers.

Tons of fun to get a car

i simply got the car with no complications

Finn continued to take our money for 3 months after our 12 month contract ended. After over 20 calls and several tickets they basically told us there's nothing they can do. We are now proceeding with legal action.

Avoid this company at all cost!

The price the vehicle and simple process of subscription

The overall experience has been outstanding!
A new car was delivered, and the driver did a quick walk through of the car. Since delivery, it has just been magic - basically a 'set and forget it' approach. Really just have to remember to put gas in, and wash it (living in Maine in the winter is dirty :-)
Customer support is outstanding, I think you get a person assigned to you when you subscribe. I had one factory recall and that process was totally handled for me, no paperwork.

This has been the most painless and easiest process ever. I placed my order, choose my date and emailed customer service to add my spouse as a driver. Two week for for car and color I wanted (which was my choice) and received the car first thing yesterday. Brand new and flawless delivery at my house. Thank you Finn!!!

Terrible delivery day experience. The driver delivered wrong vehicle to me cause lots of trouble on the first day of my subscription. I spent almost full day waiting for him switch right one to me. The gas only 3/8 tank, not half tank.

I loved the ease of renting a car. The quality of the car was excellent and it was dropped right off at my house. The problem comes in today. I had reserved another car for mid August delivery, after my current subscription expires. . Unfortunately I had to cancel due to change in career and had to purchase a less expensive car. I asked if there was any way to have my first month deposit refunded since they have plenty of time to re-rent the car out. I cancelled 3 months prior to delivery. Even if it was possible for a partial refund. They denied my request. They are keeping over $800 for a car I never received. You only have 48 hours to cancel or you have to pay in full for that first month. Even if it's months away. It's almost theft. I was under the impression that you had 30 days prior to delivery to cancel. I will be reviewing my lease agreement. I find this policy absurd. I understand if it was closer to the delivery date, but 3 months out? Thats just wrong to charge the full amount. I was recommending this company, but they could have some more humanity.

The entire experience was perfect. Everything was simple and easy. I received my car with no problems and Finn has been great with keeping me updated about everything i need to know as far as my car! Highly Recommend

Great experience. Prompt response to questions. Simple seamless process from start to finish. The staff is very helpful and great to deal with.

First time user of FINN and it was effortless. I went to the website and picked the car I liked and filled out the application. The exact car pictured on the website was delivered to my home less than 2 weeks later.

I ordered my car for Friday. The delivery email stated that if you don’t hear from them by 3pm to email. I email them at 315pm. No response. I get done with work and go to call them. Help is only available Monday to Friday 9am-5pm. My plans for the weekend are now ruined

915am on Sunday the car shows up. No warning, no communication, nothing. The problem is that it’s a brand new car. New cars have hiding places for the keys. The tow truck man (who is not affiliated with Finn and is awesome and gets five stars) sticks around for 30 mins to help me find the keys. No luck

So to be clear I now have been given a car that can start and drives, but I can’t lock in the middle of a dense urban area where someone may sleep in it or steal it and I have no way to get in touch with Finn. We spend collectively four hours on Sunday trying to find the keys

Monday they finally get their tech support back up and write me back that they’re under the rear seat and that I need to pull it up and promise to send instructions. They never do. I finally end up calling and asking how to do it telling them I’m worried that I may damage the car. I ask if someone can come out and do this because I’m really failing to see how I should be doing this. The best they can come up with is that I have to drive to a dealer that’s 45 mins away so they can help me. I give it one more try and get the seat up and spend another 30 mins looking and finally find the keys

The car is really nice, brand new and I think the price is good for what they’re offering so that’s why this isn’t a one star review

The rest of it comes down to the fact that there was a total communication breakdown on Finn’s side. The support I talked to told me the tow truck broke down on Friday. Nobody told me. The car just appeared on Sunday morning. No warning no phone call nothing. I easily could not have been home. The car wasn’t properly prepared when it was received, although someone managed to put Finn branding on the car, so someone saw it. No heads up about that. I get the impression they have all these departments but nobody has actually taken the time to connect them and think about the customer experience. None of these departments are talking to each other.

Having an unlocked car in the city is an incredibly stressful situation and it’s completely unacceptable that Finn just dumped this on me with no communication that it was going to happen and no open communication channels to resolve it. Nobody has reached out to discuss this or smooth it over or see how they could improve. I’m honestly stunned at the silence on their end. So far this has been the complete opposite of their promise of ‘worry free’.

*Editing to respond to Finn’s reply: I have a couple tickets open with Finn at the email address they provided for multiple days. There has been no resolution. So no, that doesn’t work

Most of the service was good. However, Tesla Model 3 is the most expensive and longest-lasting product in Finn. The idea that customer service is insufficient for its price and duration. Lack of guidance on basic charging methods. Only one empty car is delivered without the basic charger that comes out when purchasing or renting a car. And I hope this car will be patient in advance that customers have to purchase many additional basic accessories such as Floormats. I bought several basic accessories after I got my car. Dealerships must purchase free items separately.