Two of my friends recommended me this exchagne but I couldn't withdraw crypto from this company. I suspect it's because I am older than 60 yo (both my friends are younger and withdraw crypto normally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
and I have to say Finst has completely impressed me. Their support team replies incredibly fast faster than any platform I’ve ever used. My recent experience was smooth, professional, and reassuring.... See more
Company replied
It is the first crypto trading platform I am using, and it’s been a great experience so far! The platform is practical and very user-friendly, and I like to be able to learn more about crypto than... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.0
Great
16K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Watch out for these scammers
Watch out for these scammers, they will charge you before you complete any KYC, then start asking for multiple verifications and even if you pass all of them they will eventually want to call you. This call can only be in English, and if you don’t speak English and want a refund, they will refund your payment but scam you of the commission and any market fluctuations because they ‘already bought the coins’. The absolute worst experience I ever had with a service like this.
June 7, 2024
Unprompted review
Reply from Finst
Dear ''o a''
Thank you for your review.
We’re sorry to hear about your experience. Please, let us clarify a few points. You can place orders before completing KYC to lock in market opportunities, and you will receive a notification that the order will only be processed after completing the required verification steps. You will see this screen before confirming the order and thus choosing to do your verification or not. Sometimes, additional security questions are necessary for the safety of all users.
You've left your review anonymously, so we're unable to review your specific case. Our agents speak multiple languages, and you could also use a translator or a friend to help if needed. We're always happy to explore alternatives, but if you prefer to cancel, we comply with that request as well. Please feel free to contact our customer service, available seven days a week, for further assistance.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Arash,
Thank you for taking the time to write a review.
We have taken a look into your account and see that your orders were placed inside the Vault.
Unfortunately, it is not possible to send coins externally from the Vault.
However, it is possible to transfer the coins directly during order placement.
If you have any questions about how this works, please contact our customer support so they are able to help you.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
BEST COMPANY
First of all, your the only company ive used since 2017 - due to the run around from all other companies. Youve ALWAYS honoured purchase price even when Ive been late due to weekend transfer. Time from purchase to deposit acct has NEVER been more than 48hrs. Ill never change and have sent many of friends/family because I trust you. Thanks for the long term relationship and many we prosper in the future.
May 24, 2024
Reply from Finst
Dear Domenico,
Thank you for taking the time to write a review.
Thank you for your kind words and for being a loyal customer since 2017! We truly appreciate your trust and support. We're glad to hear that our commitment to honouring purchase prices and timely transfers has made a positive impact. Your referrals mean a lot to us, and we look forward to serving you with the same dedication in the future.
Kind regards,
Team Anycoin Direct
Reply from Finst
Beste Rames,
Bedankt dat je de tijd hebt genomen om een review te schrijven.
Fijn om te horen dat het platform makkelijk te gebruiken is. We zijn altijd blij met feedback, natuurlijk ook als het verbeterpunten zijn.
Wat zouden we kunnen verbeteren om de vijfde ster te krijgen?
Met vriendelijke groeten,
Team Anycoin Direct
Easy to use quick withdraw
May 20, 2024
Reply from Finst
Dear Armen,
Thank you for taking the time to write a review.
We are happy to have you as a customer.
Happy trading.
Kind regards,
Team Anycoin Direct
Very fast processing
Very fast processing. KYC procedure was done very quickly. Thx. Gladly again 😁
May 27, 2024
Reply from Finst
Dear Alek,
Thanks for letting us know about your smooth KYC experience. We're happy to make things quick and easy for you.
Kind regards,
Team Anycoin Direct
Excellent 👌
May 21, 2024
Reply from Finst
Dear Emir,
Thank you for taking the time to write a review.
We are happy to hear that you are enjoying our platform.
Have fun trading.
Kind regards,
Team Anycoin Direct
First transaction
First transaction. Clear information and instructions. All went according to plan.
May 21, 2024
Reply from Finst
Dear Russell,
Thank you for taking the time to write a review.
Good to hear that your expectations were made during your first order.
We are always happy to hear your feedback.
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Manfred,
Thank you for taking the time to write a review.
We are glad to hear that you enjoy our platform.
Have fun trading.
Kind regards,
Team Anycoin Direct
Very simple to do just read good every…
Very simple to do just read good every one can do it
May 14, 2024
Reply from Finst
Dear Jos,
Thank you for taking the time to write a review.
We try to make our platform easy for beginners and experienced traders.
If you ever need any help, we have a customer support team ready.
Kind regards,
Team Anycoin Direct
Easy to use :
May 10, 2024
Reply from Finst
Dear Seamus,
Thank you for the review :).
Kind regards,
Team Anycoin Direct
Fast and fair transactions
Smooth KYC process, fast and fair transactions. I am very happy. Thank you!
May 7, 2024
Reply from Finst
Dear David,
Thank you for taking the time to write a review. That is really great to hear! We appreciate your kind words.
Kind regards,
Team Anycoin Direct
What a scam!
What a scam. It is not possible to send crypto to an external wallet once it is in the vault. This means your coins are stuck.
May 3, 2024
Unprompted review
Reply from Finst
Dear Christian,
Thank you for taking the time to write a review.
We try to explain as clearly as possible that there are two options: an external wallet or our Vault.
Once it is in the vault for security measures you can not send it to an external wallet any more as you should have selected this option at the start, you can always sell your coins and start a new order, so your coins are not stuck.
We think it is important that you can make a conscious choice, so we do our best to clearly communicate the pros and cons of both options. You can find this choice and further information while placing your order.
We regret if this was not entirely clear.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Close my account without any explanations
I give them all documents and confirmations that they asked. Finally they close my account without any explanations! Looks like a scammers that just collect your personal data.
April 27, 2024
Reply from Finst
Dear Dmitry,
Thank you for taking the time to write a review.
While we can't speak to the specifics of your case without more information, we assure you that our team works diligently to adhere to regulatory requirements and maintain the integrity of our platform. Sometimes, account closures may occur due to unforeseen compliance issues or other reasons beyond our control.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
No chatbot hassle when contacting helpdesk
No hassle with a chatbot first. Directly in contact with a helpdesk employee. Quickly solved!
April 24, 2024
Unprompted review
Reply from Finst
Dear client,
Thank you for your kind words!
We are glad to see that you are happy with Finst and our customer support!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
The Finst team
Reply from Finst
Dear GP,
Thank you for taking the time to write a review.
We strive to be the most user-friendly platform combined with the best customer service!
Kind regards,
Team Anycoin Direct
Prima interface
April 10, 2024
Reply from Finst
Beste Kees,
Bedankt dat je de tijd hebt genomen om een review te schrijven. Fijn om te horen!
Met vriendelijke groeten,
Team Anycoin Direct
Bought and sold Dogecoin via Anycoin…
Bought and sold Dogecoin via Anycoin direct. I needed to reach out to their team support on a weekend as part of this. They were super helpful in resolving my questions.
April 14, 2024
Reply from Finst
Dear Gareth,
Thank you for taking the time to write a review.
We are happy to hear that our weekend-presence is appreciated! We are always happy to help.
Kind regards,
Team Anycoin Direct
Quick and easy
April 7, 2024
Reply from Finst
Dear Bernard,
Thank you for taking the time to write a review.
We are very glad to hear that you are happy with our services.
We are striving to give our customers the best experience possible.
Kind regards,
Team Anycoin Direct
easy vvvvvvvvvvvvv
March 27, 2024
Reply from Finst
Dear Derks,
Thank you for taking the time to write a review.
We really appreciate it! (vvvvvvvvvvvvv)
Kind regards,
Team Anycoin Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.