From the quality of their clothing, no matter whether knit wear, basic tees or denim - speaking from a man's perspective here - to their excellent and incredibly fast customer service as well... See more
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Hi I left a review 2 days ago regarding Fiorucci lack of communication re order placed. I had a response saying that they had not received my emails regarding my query on order placed end of Decemb... See more
Company replied
IT WAS MY 1st time ordering sadly the duty xtra was too 🔝 LAURA gave the Best, Friendly, faithful 100stars service xoxo THANK YOU Laura U R Wonderful. If FIORUCCI would use a different shipping ☺️🙋�... See more
Great customer service - unfortunatley one of my items arrived faulty. The customer service team replied promptly and the matter was quickly rectified over email. I also sent an item back which was a... See more
Company details
Written by the company
An iconic Italian fashion brand founded on the values of creativity, invention, excitement and inclusivity. Fiorucci was established by Elio Fiorucci as a collaborative and creative brand where fashion, art and music mixed in a cohesive environment. Elio spotted all that glittered and gathered it together to make a party. A party to which all were invited! Since the re-launch in 2017, Fiorucci has turned the world back into a sparkling technicolour with the opening of its flagship store on Brewer Street, right in the heart of London’s Soho. With a bar, cafe, customisation station and VIP shopping area, the store is a colourful swirl of energetic design, atmosphere and experiences. As soon as the store opened, the parties began, hosting an array of events including live music, DJ sets, art and photography exhibitions, drag battles, comedy nights and London Pride celebrations, just to name a few! Fiorucci is famous for its iconic Angels shapeshifting across organic cotton t-shirts, crops, hoodies, sweatshirts and joggers, alongside its celebrated graphic tees from the electrifying visual archive, and a full range of premium denim for men and women. Keep your eyes peeled for seasonal capsules, you never know what adventures the Angels will go on next. The brand moves forward recognising its responsibility to make more responsible choices to minimise social and environmental impacts. 95% of our cotton styles are made from 100% organic cotton that is grown responsibly without genetically modified seeds and made in factories where fair treatment and inclusivity is at the forefront. For PF21, we introduced PYRATEX® cosmetic Il, a fabric made from carbon neutral seaweed. PYRATEX® cosmetic Il is produced exclusively from sustainable raw materials, using methods that save both energy and resources, with no chemicals released as waste. Fiorucci promises to be open and honest as we go on this journey of change for the better and we are excited to continue the adventure together.
Contact info
39 Brewer Street , W1F 9UD, London, United Kingdom
- help@fiorucci.com
- fiorucci.com
Customer Service is perfect!
Laura in particular was so helpful, she helps me solving my problem so quickly in a perfect way.
May 20, 2022
Unprompted review
Reply from Fiorucci
Hi Giovanni,
I'm so glad we could help with your query and that your issue was resolved promptly.
Do let us know directly if you have any queries!
Best wishes,
Fiorucci angels x
Laura was very helpful
Laura was very helpful. I was having difficulty placing an order.
April 18, 2022
Unprompted review
Reply from Fiorucci
Hello,
I'm so glad we were able to help you with placing your previous order!
Please do not hesitate to reach out to us if you have any further questions.
Best wishes,
Fiorucci angels x
Customer service is great
asked them about if they were going to include more sizes in the future and they said yes, looking forward to the next releases! Super nice customer service (Laura you slay) :)
April 14, 2022
Unprompted review
Reply from Fiorucci
Hi Emily,
Your feedback has been taken onboard as inclusivity is really important to us in all areas so we are looking into all of our fits and how we are able to adapt.
We are adding some bigger sizes from Autum/Winter 22 so do keep an eye out for this!👀
Do let us know if you have any other questions!
Best wishes,
Fiorucci Angels x
Great product! Great service!
Great product, great service! My order arrived sooner than expected. Ordered two sizes and had to return the bigger one. Reached out to Fiorucci to follow up my refund. They responded and processed my refund instantly. Will always repurchase from Fiorucci !
April 8, 2022
Unprompted review
Reply from Fiorucci
Hi Anne,
That's so great to hear that your order arrived sooner than expected and your refund was processed promptly!
Please don't hesitate to reach out if there's anything else you need assistance with!
Best wishes,
Fiorucci angels x
Outstanding customer service!
Outstanding customer service! I emailed them about my billing address being incorrect and the responded and corrected the issue immediately.
April 8, 2022
Unprompted review
Reply from Fiorucci
Hi Danah,
I'm so glad we were able to assist you with your billing address!
Do let us know if you have any further questions as we'd be more than happy to help!
Best wishes,
Fiorucci Angel x
Very good customer care!
I ordered a sweatshirt but when I received it I found out it was waaaaaay to big.
Fiorucci doesn’t allow changing the articles, you have to ship it back and buy a new one (and thats’s the only bad part, cause I bought the sweatshirt on sale and when I shipped it back the sale was over so I couldn’t buy it again at the same price).
It was all really easy. Laura, the girl I was in touch with, was really nice, precise, quick.
She made it really easy for me to send the sweatshirt back and have my refund!
Thank you!
April 7, 2022
Unprompted review
Reply from Fiorucci
Hi Chiara,
I'm so glad to hear our team made your returns process so easy!
We are always looking at different ways to improve our service and exchanges is something we're looking at introducing in the future.
Please do not hesitate in contacting us if you have any further questions!
Best wishes,
Fiorucci Angels x
first time ordering from Fiorucci
first time ordering from Fiorucci. I’m from Ontario, Canada. I paid in USD and duties wasnt included on the payment. Id love to shop again but the thing is, the duties were too expensive because of DHL. Almost half the price of what I paid for. I hate DHL! I hope they change their courier. Also include the duties befor paying would be much less stressful to shop online.
March 29, 2022
Unprompted review
Reply from Fiorucci
Hi Andi,
I'm so sorry to hear you were charged customs fees for your order and you're unsure about placing another order with us.
We are stocked in lots of different locations over the US which you can check out here - https://www.fiorucci.com/us/stockists. Fiorucci is also available on Revolve.com which you can check out here - https://www.revolve.com/fiorucci/br/a47051/?dessrc=myindex.
I really hope this helps and if you have any further questions, please don't hesitate to reach out to us directly!
Best wishes,
Fiorucci Angels x
I want to place a order
I want to place a order, but when I want to pay, surprise I can't. Why? I haven't found out yet, because the Customer Service Angels don't have time for me.
After I sent them two emails with explanations, I gave up.
I sent them the third email asking them to delete my account, and I have to admit they were very fast with the answer, they did it.
Good job, Fiorucci!
March 29, 2022
Unprompted review
Reply from Fiorucci
Hi Elena,
I'm so sorry that you did not hear back from us regarding your issues placing an order - I can imagine this must have been quite distressing.
We've just replied to your original email with an update.
Thank you so much for your patience in the meantime and apologies again for any inconvenience.
Best wishes,
Fiorucci Angels x
Fiorucci's customer service is second…
Fiorucci's customer service is second only to their designs. I will remain a loyal Fiorucci customer because the clothes keep getting better and the customer service is tops.
March 28, 2022
Unprompted review
Great customer service
Great customer service. I had a problem with my order and reached out. They replied right away and were able to fix the problem.
March 24, 2022
Unprompted review
Great customer experience
Very speedy delivery - less than 48 hours after ordering on both occasions. Had an issue generating a return label and this was rectified rapidly by customer service.
March 10, 2022
Unprompted review
Reply from Fiorucci
Hi Sandra,
Thank you so much for your lovely feedback! I'm so glad that we could help.
Do let us know directly if you have any other questions as we'd be more than happy to help!
Best wishes,
Fiorucci Angels
STILL NO RESPONSE
Hi
I left a review 2 days ago regarding Fiorucci lack of communication re order placed. I had a response saying that they had not received my emails regarding my query on order placed end of December.
They stated 2 days ago that they emailed me immediately after the complaint. I did not receive any email. So frustrating. Fiorucci can you please check you are posting to my correct Email address as Order No confirmation received from you in Dec. Jakki Little
January 28, 2022
Unprompted review
Reply from Fiorucci
Hi Jackie,
I am so sorry you still have not received my reply. I have been using the email you provided with your order so it is not clear exactly why we are not receiving yours and you are not receiving ours - we are having this looked into to see what the issue is.
In the meantime, I have just emailed you a different way so hopefully this time it goes through - do let us know if you get it!
Thank you so much for your patience in the meantime.
Best wishes,
Laura
Great customer service
Great customer service. Polite, helpful and considerate. I’ve got all I wanted . It would be good to have an option of échange rather then refund and buy it again in the future.
Good job
Keep it up
January 25, 2022
Unprompted review
Reply from Fiorucci
Hi Natalia,
Thank you so much for that wonderful feedback!
Exchanges is something that we're look into unlocking so do keep an eye out for this!
If there's anything else we can help with, please do not hesitate to contact us directly!
Best wishes,
Fiorucci x
No refund or response following return - UPDATE
22/01/2022 Returned an item which cost £90 at the end of November and I still have not received refund or response. Only one message in December which was about the wrong order.
24/01/2022 UPDATE: Received a quick response from Fiorucci following my review (above). They have now refunded quickly and offered a goodwill gesture. Very pleased to hear back, it just took a long time.
January 22, 2022
Unprompted review
Reply from Fiorucci
Hi Laila,
I'm so sorry to hear you've not received a response or your refund.
I've just replied to your email and hope this resolves your query.
Best wishes,
Fiorucci x
Helpful and responsive with returns.
January 20, 2022
Unprompted review
Reply from Fiorucci
Hi Samantha,
I'm so glad we could help you with your return!
Do let me know if there's anything at all we can help with in the meantime!
Best wishes,
Fiorucci x
No response no refund
Ordered an item unfortunately too small. I have returned the item on the 10/12/21. Not contact to say they received and no refund of over £100. I have emailed them 4 times with details and proof of return with no response to any of them. Very poor - I will be not ordering from them again!!
January 6, 2022
Unprompted review
Reply from Fiorucci
Hi Sarah,
I'm so sorry to hear you've not received an update on your return. I've had a look and I'm unable to find any emails under your name or email - I'm so sorry about this.
I've sent you an email with details of your refund. If you do not receive anything, please let us know via instagram.
Best wishes,
Fiorucci x
Very poor customer service and it's a discount brand masked as a premium one
I liked the look of their products but I have found the customer service to be extremely poor (in fact, non-responsive).
My first observation was that they pitch themselves as a premium brand but if you sign up to their email address you will be inundated (and I mean 'inundated') with up to 50% discounts. However, when you click it becomes clear that they're promoting items they don't have in stock just to get you to their site, and they seem to be rarely re-stock (as opposed to it all selling out really quickly).
The t-shirt I ordered was smaller than expected them so I contacted them re changing for a size L. However, they told me they do not offer exchanges, only refunds (wait...what?). I replied seeking clarification and didn't hear back. I then sent an email chaser and still haven't heard back many days later.
December 23, 2021
Unprompted review
Wrong item and no response
This was my first time buying from Fiorucci and not only did I recieve the completely wrong item, but I have now waited over a week to recieve a response from their support team. I really would have expected a better service for the pricetag.
December 12, 2021
Unprompted review
Reply from Fiorucci
Hi Sofia,
I'm so sorry to hear you received the incorrect item and did not receive a reply.
I've had a look into this and can see that I got back to you on 2 occasions providing the information you required - I'm so sorry if you did not receive this.
If you have still not received this, please let us know and I will look into how we can resolve this for you.
Best wishes,
Fiorucci x
Customer service
Fast shipping. Reaction from the customer service is very slow. Already waiting for 5-6 days.
December 9, 2021
Unprompted review
Reply from Fiorucci
Hello,
Thank you for your review. Due to the busy period it took us longer than usual to provide a response - I'm so sorry your query was affected.
We're always working to improve our service so any feedback is appreciated.
If there's anything else we can help with, please don't hesitate contacting us on help@fioruccci.com.
Best wishes,
Fiorucci
First time order but... 😔
IT WAS MY 1st time ordering sadly the duty xtra was too 🔝 LAURA gave the Best, Friendly, faithful 100stars service xoxo THANK YOU Laura U R Wonderful. If FIORUCCI would use a different shipping ☺️🙋🏼♀️ I'LL ORDER EVERY WEEK. I was sad to let my lovely order go, I'm a 👼🏼 I love you guys xoxo #staysafe always Mich-Elle 🤗
December 3, 2021
Unprompted review
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