Fireaway Pizza Reviews 607

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the food to be fresh, tasty, and of good quality, with many appreciating the authentic taste of the pizza. Reviewers often highlight the efficiency and helpfulness of the staff, noting quick order processing and good service. However, a significant number of people experienced issues with delivery service, citing long wait times, missing orders, and cold food. Some customers also expressed dissatisfaction with the product, particularly regarding gluten-free options and inconsistent quality. There were also instances of poor customer service, with some reviewers reporting rude staff and a lack of accountability.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the amazing food, delicious... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders not being... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the amazing food, with some calling it the... See more

Delivery service

People report negative experiences with delivery services, citing frequent issues with long wait times, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 2 out of 5 stars

Got a pizza after a night out on Early hours of Sunday morning, ordered a gluten free ham and pineapple as I am coeliac, it cost £16 for the smallest one which was a big one, it wasn’t nice at al, it... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

607 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best atmosphere

the nicest people hear , not judgy towards teens and lovely quick experience , music is a blast defo recommend and they even have a buy one get one free on a Tuesday

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

50p charge to pay by card online

50p charge to pay by card online. No worries i’ll pay by cash. That’s also a 50p charge.

Stop conning your customers! you already charge £2 for delivery.

Went to order and then cancelled i can’t stand company’s that do this.

The dips and the drinks are also overpriced. Stop being stingy and offer a dip with the pizza like everyone else

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs! You will be dissapointed!!!!!!

Avoid this at all costs! You will feel let down I expected to receive a pack of cold food, but I only got a pack with 4 small pieces of chicken, a few chips, and mostly rice... Ugh!!! I have never felt such a sense of letdown in my entire life. I was completely let down!!! Avoid at all costs ⚠️ YOU WILL BE DISSAPOINTED!!!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

We recently returned to Fireawey Pizza…

We recently returned to Fireaway Pizza in Corby after a few weeks away, and once again, it did not disappoint. The place was very busy – a clear sign of their great food and excellent service.

We were seated quickly, and the service was prompt and friendly. Our food arrived in no time, and everything was just as delicious as we remembered. The quality and taste were outstanding, and the cocktails were made with real precision.

Overall, we give it a solid 5 out of 5.We’ll definitely be back again!

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

DISPLAYING incorrect prices and old…

DISPLAYING incorrect prices and old menus
displaying 7.99 then charging 11.99

dirty messy prep area.
telephone call i overheard unhappy customers late deliveries
garlic bread 5.99 menu
6.99 when trying to charge me

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible pizza

Horrible pizza, ordered from the branch in Fulham Road an hour ago. Pizza was tasteless and dry, honestly have never had a worst pizza in my entire life of ordering on uber eats. Disappointed to hear as I thought fireaway was a good brand.

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

There was hair in the pizza

I do not recommend this place at all,
I use delivery service to get a pizza and they were over two hours late every time I called they said we really sorry the food is on its way. The car is broken down and we will give you a full refund, but when I spoke to the delivery three times they said they are saying the food is delivered and at the end they said they would not give me a refund at the end. They stopped picking up the the phone.
It wasn’t even about the money because it was only £20.
It was about the customer service and principal.
Finally, I opened the box. It was on the pizza that I had ordered anyway and there was hair in the pizza this must be the most disgusting Kitchen!!! Yuk
So the pizza was late they kept my money and they sent me wrong food with Hair in it.
Don’t ever buy anything from this place

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

awful service from ealing branch

ordered from the website for delivery a couple of times no problem.
last time i ordered for a 5:30pm delivery - they ignored the time and tried to deliver early.
today? new site and i can’t add my address for delivery. when i call the branch they can barely understand english, but can speak it enough to tell me ‘if the site doesn’t work it’s not their business’.
i replied that it is their (&(&(*^*^*&^&** business and hung up.

awful customer service from the ealing branch

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Just picked up our 1st order pasta was…

Just picked up our 1st order pasta was pitiful could have gotten better from morrisons same with pizza nothing to write home about..35 quid for one pizza,pasta and 2..supposed homemade cookies..wont be back or recommend

April 25, 2025
Unprompted review

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