Firebird Coffee Company Reviews 26

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I tried the new Rwanda Horizon and the Yemeni Harazi Wadi Alma. Without a doubt, the best tasting specialty coffee I have ever tried. The flavours are like nothing I’ve ever tasted before and I feel i... See more

Rated 5 out of 5 stars

An easy site to navigate. Quick online purchasing. Customer service was excellent. There was a problem with the delivery of one of the items to me (item damaged and lost in transit.. not Firebird C... See more

Company replied

Rated 5 out of 5 stars

Purchased the Rwanda & Yemen blends, and my goodness! They are beautiful. I can taste the delicate hints of chocolate and an almost caramel after-taste in the Rwanda blend, truly beautiful and s... See more

Company replied

Company details

  1. Coffee Roasters

Written by the company

We are a UK based specialty coffee roastery ethically sourcing specialty coffees from farmers who are rebuilding their lives from war and conflict. We roast in small batches and ship globally in sustainable packaging.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rwanda & Yemen Blends - ✨

Purchased the Rwanda & Yemen blends, and my goodness! They are beautiful. I can taste the delicate hints of chocolate and an almost caramel after-taste in the Rwanda blend, truly beautiful and so light. The Yemen one is where the magic happens! I don't think I've tasted a coffee like it - it's fruity, but not. Bold but also quietly spicy - special.

I've been looking for a Yemeni blend for a while, given the country's deep and strong history with coffee (some might say where coffee originated from!) and was so happy to find Firebird, who's mission to help those going through conflict is a very worthy cause.

The customer service at Firebird is also great, got back to me with some answers to Qs I had very very quickly.

To summarise: will definitely purchase again and I encourage everyone to do the same!

May 31, 2024
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thank you so much. Makes us happy you liked them both and that we helped you to find a Yemeni coffee you liked!

Rated 5 out of 5 stars

The best coffee EVER EVER EVER

I tried the new Rwanda Horizon and the Yemeni Harazi Wadi Alma. Without a doubt, the best tasting specialty coffee I have ever tried. The flavours are like nothing I’ve ever tasted before and I feel incredible drinking Firebird as I know I’m helping to change lives by doing it! Not only am I drinking the best coffee of my life, but I’m also supporting people from war and conflict torn countries. Wow!

April 18, 2024
Rated 5 out of 5 stars

Quality speciality coffee

Coffee beans are of high quality with good flavour and aromas. I am impressed and will buy again.

February 22, 2024
Unprompted review
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thanks for the feedback. Great to hear you enjoyed the coffee.

Rated 4 out of 5 stars

Paul

The coffee is really fresh after purchasing.

February 12, 2024
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thank you for taking the time to review. It means a lot to us as a small business.

Rated 5 out of 5 stars

Superb pro customer company

An easy site to navigate. Quick online purchasing.
Customer service was excellent. There was a problem with the delivery of one of the items to me (item damaged and lost in transit.. not Firebird Coffee’s doing at all). The company responded quickly and over and above their remit, offered me an automatic refund and a new product sent out.
I have and would definitely order from them again.

December 5, 2023
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thank you so much for the review. We’re sorry that the coffee didn’t arrive the first time but glad we could fix it quickly and grateful for your subsequent orders.

Rated 5 out of 5 stars

Fast delivery, great product

Love the blends offered by Firebird and the stories around each one. Easy to use website and ordering system. Fast delivery. Many thanks!

December 6, 2023
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thanks so much! We love that you loved the story and the coffee. Both are important to us!

Rated 5 out of 5 stars

Delicious coffee

Order arrived very quickly - plus the coffee itself is delicious! Would highly recommend.

November 22, 2023
Firebird Coffee Company logo

Reply from Firebird Coffee Company

So glad you enjoyed it. Thank you for the review

Rated 5 out of 5 stars

The best coffee I've ever tried!

Honestly, this is the best coffee I've ever tried! I'm not exactly a coffee expert, but I do know the difference between something that's bad and something that's good. Well...this is exceptional! I tried the taster pack and was really surprised by how diverse, fresh, and well-roasted they all are. It is FAR better coffee than you could buy in any UK shop I've experienced and the only times I've drunk coffee this tasty is when I've been abroad. Firebird's roasting team clearly have this down to an art form, but it's the backstory of the producers and the ethical approach of the company I like the most. Having perused their website, I feel as though I'm contributing towards the livelihoods of people who need the support the most (far more than you get when buying coffee from the likes of Starbucks!) That matters to me and I presume most coffee lovers too - I commend Firebird for stepping up to the mark and having such a positive business model. Finally, the service was great - I had my coffee delivered within a matter of days, the packing is sustainable and I love the branding! I really hope the company succeeds in getting their coffee into more cups, I'm excited to try more blends and coffee sourced from different countries and most of all, I'm thrilled to have found a company which cares so much about the producers. Thanks guys and keep the coffee flowing - it's delicious!

August 29, 2023
Unprompted review
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thank you for such a great review. Really appreciate it

Rated 5 out of 5 stars

Lovely ethical coffee

Really lovely tasting coffee from a fab ethical brand.

It made a gorgeous oat flat white. It’s a really gentle, non acidic coffee with great flavour.

August 13, 2023
Firebird Coffee Company logo

Reply from Firebird Coffee Company

Thank you. That Oat milk latte sounds delicious!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look