Firebrand Training Reviews 2,495

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, which made complex topics understandable and enjoyable. Many people highlight the high quality of the courses and materials, noting that the structured and intensive learning environment, often with practical exercises and real-world examples, significantly contributed to their success in certification exams. The overall service, including the residential experiences and the support provided, is frequently described as excellent, with many appreciating the personalized guidance and the positive impact on their career development. However, some people mentioned initial struggles with finding a mentor or minor hiccups at the start of their experience. A few others felt the training was very intense, and one reviewer noted concerns about the effectiveness of some training methods.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and dedication.... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the engaging and well-structured... See more

Service

Consumers find service to be positive, with many reviewers describing it as an excellent professional... See more

Product

Reviewers express satisfaction with the product, highlighting its effectiveness in helping them pass... See more

Quality

People report positive experiences with quality, highlighting the excellent training, superb instructors, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more

Company replied

Rated 5 out of 5 stars

I attended Togaf enterprise architecture combined 10th edition Dr.fayed was very encouraging and he explained in very clear and smooth way and he is really straight to the point also I loved how his... See more

Company replied

Rated 5 out of 5 stars

Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more

Rated 5 out of 5 stars

Great experience! 3 days of intense learning was made easier, fun and focused, great job by the trainer, Dr. Fayed Ahmed! And amazing facility by Firebrand


Company details

  1. Educational Institution
  2. Business School
  3. Career and Education Provider
  4. Computer Support and Service Company
  5. Educational Testing Service
  6. Technical School

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk

Firebrand OIL

Written by the company

Introducing Online Instructor-Led courses
At Firebrand, we are committed to helping you achieve your certification as fast as possible, and we’re determined to keep this promise throughout these difficult times. We have launched an Online Instructor-Led option to all of our courses - meaning you can now achieve your certification as if you were in a classroom. Get certified in record time, from the comfort of your home - Firebrand style. About Online courses: https://firebrand.training/uk/online-instructor-led-training
COVID-19 Updates and Actions
We understand that the current Coronavirus pandemic has led to unprecedented challenges to everyone. All our courses are running as normal, through our Online Instructor-Led platform. For updates and announcements about anything related to COVID-19, please follow the link below or contact us. COVID-19 Updates: https://firebrand.to/34ygTc4

Certification Guarantee

Pass first time or train again free

In the unlikely event that you don't pass your exam first time, the Firebrand Certification Guarantee means you can train again for free if you don't pass. You can sit the same course as many times as required for 12 months, paying only for exam fees, accommodation and incidental costs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,495)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

ITILv4 Foundations from Firebrand was…

ITILv4 Foundations from Firebrand was an awesome training. Our trainer was very knowledgeable, could make the course interesting and still teach us a lot. It was not difficult to pass the exam afterwards. I chose the onsite course in Sint-Michielsgestel. The location, hotel, food, training room etc. - all was brilliant.

March 26, 2024
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are pleased to hear you had such a positive experience with us.

Carys
Customer Experience Manager

Rated 1 out of 5 stars

Very poor comms and organisation

Over the past 3 years I have had 2 apprentices go through L3 qualifications with Firebrand, and whilst both have passed, this was due to a significant amount of extra work by the learners or their line managers.

We chose firebrand for the in person provision, yet more than half of those sessions were pushed online or cancelled and rearranged at very short notice

On an 18 month program, 1 of the learners went through 3 mentors who all had a completely different way of doing things making life extremely difficult
Arranging professional exams was never straightforward and despite raising concerns with the mentors and account team, I have yet to see one improvement in the areas of weakness

As a final insult, the last learners certificate has been sent to a large multi-occupancy office block with no company name on the address despite very clearly asking for them to go directly to the learner

April 2, 2024
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good afternoon Rob

Thank you for taking the time to feedback on your Firebrand experience. The additionality in our learning programmes set us apart from other apprenticeship providers and by doing more and mastering the competencies beyond the mandatory requirements of the qualification, almost all Firebrand learners who take the independent assessment achieve.

Sometimes circumstances are beyond our control and we have to switch training or reschedule, we try to do this with the least impact on the learner and their employers, whilst also taking into account the milestones they need to hit in order to achieve their apprenticeship in a timely manner. If this has caused unnecessary disruption then we do apologise for this, we rarely cancel learning but by switching to online delivery it means that learners can still gain the necessary learning and are not adversely disadvantaged. We recognise that your preference is the residential classes at our training centre and we can explore how we better meet your needs in the future.

We have very low attrition in our staffing so we apologise that you have experienced multiple changes in your allocated mentor. Our standardisation ensures that all our mentors interpret the performance criteria of the qualification consistently, however, that said each and every learner is different and we do try to personalise the learning experience for each so that they tailor the programme to suit the learner and their needs. The improvements you have raised previously can be sent to me directly to look into at Quality@FirebrandTraining.com and I would very much like to arrange a call at your earliest convenience to discuss the other points raised. We are deeply committed to improving the apprenticeship experience for all of our stakeholders.

Lastly, we can investigate why the awarding organisation have sent the certificate to an address other than that we have requested if you can contact me on the email address noted above and help with the details of the learner.

Again, we appreciate your feedback and we use this to help drive improvements across our apprenticeship offer.

With kind regards,

Shaun
Director of Apprenticeship Quality

Rated 5 out of 5 stars

I passed my test in the first try, so that's 5/5 for me.

The course I took was very intense but also extremely valuable. The instructor, Richard was one of the best and most engaging instructors I've ever encountered. I passed my test in the first try, so that's 5/5 for me.

March 21, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

Congratulations on passing your exam.

Firebrand are proud of their instructors and we are pleased to hear you felt the same.

We look forward to welcoming you again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

I had the privilege of being taught by Richard Heysmond

Exceptional Learning Experience with Richard Heysmond at Firebrand

I had the privilege of being taught by **Richard Heysmond** at **Firebrand**, and I can confidently say that it was an **exceptional learning experience**. The delivery of the lessons was not only **helpful** but also **engaging**. Richard's teaching style was clear, concise, and tailored to our needs.

What truly stood out was Richard's commitment to his students. He went **above and beyond**, making himself available for any questions even after class hours. His dedication and passion for teaching were evident, and it made a significant impact on my learning journey.

In summary, if you're looking for an instructor who combines expertise with genuine care for student success, look no further than Richard Heysmond at Firebrand. I highly recommend his classes! 👏🔥

April 24, 2023
Unprompted review
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Reply from Firebrand Training

Good morning,

Thank you for your amazing feedback.

Richard is in an incredible instructor and Firebrand are extremely proud of all of our staff.

We look forward to welcoming you back soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Doing my training course on site with…

Doing my training course on site with firebrand was the perfect environment for me. I was in a way cut off from the distractions of the outside world so I could just solely focus on the course, the facilities had everything I need to learn and the staff were extremely helpful

March 21, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

Firebrand are proud of their instructors, facilities and unique training method.

Carys
Customer Experience Team

Rated 5 out of 5 stars

PRINCE2 training at BPP

Attending the PRINCE2 training at BPP University through Firebrand Training was an invaluable experience! The combination of BPP's reputable education platform and Firebrand's expert delivery made for two intensive days filled with practical knowledge and insights. Highly recommend this dynamic partnership for anyone seeking to enhance their project management skills efficiently.

March 26, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

Firebrand are very proud to be part of the BPP Family and are proud to be able to offer training at BPP sites.

We are pleased to hear you had such a positive experience on this course and found it useful.

Carys
Customer Experience Team

Thanks

Rated 5 out of 5 stars

Its very beneficial for my career

Its gives all the important points where we should concentrate.

March 26, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are glad to hear your training was beneficial to your career.

Firebrand look forward to welcoming you on another course in the future.

Carys
Customer Experience team.

Rated 5 out of 5 stars

P3O Learning Experience

The Tutor was great and getting everyone invloved on the lesson and exercise was really appreciatable.

March 22, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are pleased to hear you had such a positive experience whilst on your training course.

Firebrand hope to welcome you back soon.

Carys
Customer experience team.

Rated 5 out of 5 stars

AZ104 and 305 training

The teacher, content and venue experience were excellent, and as a bonus most students in class were quite engaged aswell.

March 21, 2024
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Reply from Firebrand Training

Good Morning,

Thank you for your feedback.

Firebrand are proud of there instructors and training facilities.

Carys
Customer Experience Team

Rated 5 out of 5 stars

5 stars

I took a BCS exam at Firebrand’s training facility at Wyboston Lakes yesterday and the staff and facilities were fantastic.

March 20, 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are pleased to hear you had an fantastic experience whilst at Firebrand.

We look forward to welcoming you to Firebrand again soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars

CRISC Training Course

The course itself was very well put together and Richard our instructor was very engaging. The course was very thorough and covered off everything in the CRISC book. The only thing I would suggest to improve the course is that the students get more notice that they need to register for the exam prior to attending, as I missed the chance to do my exam on the Friday as a result.

March 15, 2024
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Reply from Firebrand Training

Good evening Tom,

Thank you for your feedback! We're delighted to hear that you found the course well put together and that Richard was an engaging instructor. We strive to provide comprehensive coverage of the CRISC material to ensure our students are well-prepared for the exam.

I am sorry that there were some issues surrounding the exam registration process. We understand the importance of ensuring all students have ample opportunity to schedule their exams and as part of our orientation session we should have dedicated time to specifically discuss and assist with exam scheduling. If this didn't happen, I'd love to look into this further for you so if you can email me at open@firebrandtraining.com with further detail that would be great.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 4 out of 5 stars

Great

Fijne trainers

March 7, 2024
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Reply from Firebrand Training

Thank you for your feedback.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good

Gooooooooood

March 6, 2024
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Reply from Firebrand Training

Thank you for your feedback.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great course

RiMi was a fantastic trainer, full of knowledge and made the dry content bearable!

March 12, 2024
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Reply from Firebrand Training

Thank you for your feedback.

We agree, Rimi is a fantastic trainer.

Carys
Customer Experience Team

Rated 4 out of 5 stars

I passed the exam!

I passed the exam!
What it all boils down to is that I passed. The pass rate for my Certification was 50% of those who took it at the same time as me, with 50% of the course choosing (for a number of reasons) to take the test later.
The facilities and staff at Firebrand Wyboston Lakes, were top-notch. Couldn't fault the accommodation, food and environment.
My onboarding was smooth and the pricing provided was matched that from other providers, making it easier to obtain approval for the spend. Firebrand are (AFAIK) the only providers to offer the test at the end of the course and, having done this, I'd recommend this approach.
The training space and facilities were warm, tidy and well-provisioned, with the exception of the toilets that could do with a refurbishment. Coffee, soft drinks and sweets/fruit were always available. A little variety on the snacks , however, would be appreciated.
Our course was VERY intensive. We spent 10 hours a day in the classroom for, basically 5 days. Plus revision and test questions overnight, made it an incredibly tiring course. The "chalk and talk" approach may make this challenging for some to stay engaged with, but copious note-taking helped me stay focused.
Our trainer was incredibly knowledgeable, perhaps biased too much to one domain, leaving some domains poorly covered which may present gaps for those very new to this area. But the information provided helped me prepare for the exam much faster than if I'd been doing it alone.
To improve, I'd like to see consideration given to varying the style of delivery, greater sensitivity to everyone's needs, improved toilet facilities and a more even coverage of the 8 domains.

March 2, 2024
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Reply from Firebrand Training

Good evening Andrew,

Congratulations on successfully passing your exam! We're delighted to hear about your achievement and grateful for your detailed feedback. We're so happy that you found our facilities and staff at Firebrand Wyboston Lakes to be top-notch, we're very proud of both and we're committed to maintaining high standards in all aspects of our services.

Your comments regarding the intensive nature of the course, as well as the need for varied delivery styles, improved toilet facilities, and a more balanced coverage of domains is welcomed, valuable feedback. We take your suggestions seriously and will work diligently to address them to enhance the overall learning experience for our students.

Thank you for choosing Firebrand Wyboston Lakes for your certification journey, and please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. We appreciate your input and look forward to serving you again in the future.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

5 Stars

A very good experience with Firebrand Training. The Willows hotel and it's staff were very hospitable. The learning facilities within the Firebrand building are state of the art. My mentor Chris seemed like he had infinite knowledge. Would definitely return to study something else.

March 7, 2024
Firebrand Training logo

Reply from Firebrand Training

Good evening Hashim,

Thanks for your feedback. We're glad you had a great experience with us at Firebrand Training! The team over at The Willows hotel sure know how to make you feel at home, and our learning setup is as good as it gets and one we're very proud of!

It's fantastic to hear that the walking encyclopedia that is Chris, left such a positive impression with his seemingly infinite knowledge. He is certainly a great instructor and nothing he doesn't know on this subject

We look forward to welcoming you again soon

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Firebrand the Netherlands is awesome!

The Firebrand staff is extremely competent in finding great trainers and preparing everything into detail. Great concept, great location and wonderful staff!

March 8, 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your wonderful feedback.

Firebrand are proud of our product, world class instructors and fantastic locations.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Firebrand Training

Trusted business partner delivery quality training, Firebrand facilities are also excellent and provide ideal learning environment.

March 4, 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your positive feedback.

Firebrand are proud of their world class training and facilities.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Informative

The training content was very informative with practical examples

February 20, 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your feedback.

Firebrand look forward to welcoming you on a course again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Very helpful full-immersion course to…

Very helpful full-immersion course to get yourself prepared for the PMI-PMP certification exam, which you can take directly on the premises. We had five long days and nights of hard working, with no (or minimum) distractions from the outside world, with the coach that excellently managed to cover the entire material and train us for the specifics of the exam. Many thanks to Firebrand and our coach Shri (Shriram Kumar) for this experience and the obtained certification.

February 12, 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your fantastic feedback.

Firebrand prides themselves on our unique training method and world class instructors.

Carys
Customer Experience Team

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