Fired Earth - Bath Reviews 3

TrustScore 3.5 out of 5

3.6

11 Broad Street, BA1 5LJ Bath, GB


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Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Flooring Store

Written by the company

The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3 reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

Really pleased with the tiles I choose

Really pleased with the tiles I choose. What made this exceptional was the customer service in the Bath store. I thought I required additional tiles so placed a second order. When we found I didn't, the sales team offered to help and successfully cancelled the order and speedily refunded my money. Thank you.

October 16, 2025
Unprompted review
Fired Earth - Bath logo

Reply from Fired Earth - Bath

Thank you for the lovely review. We are pleased that you love the tiles and its lovely to hear that the showroom were helpful.

Rated 2 out of 5 stars

Tile ordering advice

Fired Earth Bath store. Helpful staff, except we were encouraged to allow 10% wastage in our tile order. None of this wastage was needed and we are left with 2 unopened boxes (£200) of tiles which - of course - can not be returned. Bath staff gave us some flannel about being able to sell them on eBay - we’ve been trying for ages and it’s likely we will give them away - or landfill. I suspect very few ever need anything like this 10% wastage figure - so why keep promoting it.

August 26, 2025
Unprompted review
Fired Earth - Bath logo

Reply from Fired Earth - Bath

Hello Gareth, thank you for taking the time to leave us a review. Hope you're happy with your project. We would love to see the finished room. Please tag us @firedearthuk.

The 10% wastage is industry standard for cuts, breakages and spares that you may need in the future, as tiles we would be able to get you but not in the same batch, which would differ in shade, tone, colour and calibration. We would recommend if possible on keeping them.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Good customer service. Great quality product.

January 13, 2025
Fired Earth - Bath logo

Reply from Fired Earth - Bath

It is always great to have feedback about our Showrooms. Your comments regarding our Bath Showroom have been passed on. They look forward to seeing you again.

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