Good quality refurbished electric fire at a good price. Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche B... See more
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Review summary
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Great products and a customer service team to match. Very friendly and efficient. I had no issues with the company at all. My issue was with the delivery company who mishandled my packages result... See more
Very pleased with the delivery and service. Well packed and protected heater. Which is working ok. Finding it difficult to set heater up, so have put a timer on for the time being. Overall very please... See more
Today 09/09/2025 i visited The Fireplace Outlet in Huddersfield, I rang Gaynor to Let her know i was here and she came over from her office to guide me through the fires, and simon was there too whom... See more
Company details
Written by the company
Fireplace Factory Outlet great prices on refurbished, new clearance & return fires & fireplaces – Save up to 70% on on Electric Fires & Fireplaces by Adam, Sureflame, Valor, Aurora & Dimplex. Free National Delivery (mainland only) on most of our listed fires & fireplaces. (some large fireplaces & media wall fires may be subject to a delivery charge) Best Prices everyday online at Fireplace Factory Outlet. NEW STOCK added daily. Our Huddersfield showroom, has additional stock not listed on our website at even lower prices - visit and take away a bargain including full Marble fireplaces.
Contact info
Manchester Road, HD1 3JB, Huddersfield, United Kingdom
- 0330 113 8070
- sales@fireplacefactoryoutlet.com
- fireplacefactoryoutlet.com
4.8
Excellent
431 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great customer service
Great customer service, Gaynor responded to an issue with an incorrect delivery promptly.
September 4, 2025
The product excellent delivery came very quickly
The product came very quickly, and they messaged me to let me know, which wax very good.
August 15, 2025
Fantastic Service!
Today 09/09/2025 i visited The Fireplace Outlet in Huddersfield, I rang Gaynor to Let her know i was here and she came over from her office to guide me through the fires, and simon was there too whom i met a week before, They were both brilliant throughout and simon guided me to the correct fire which i bought today, and it works perfect! If i ever need a fire again in the future then thats where i'll be going 10/10
September 1, 2025
Excellent quality product
Very quick shipping, product arrived next day in excellent condition.
September 2, 2025
Second item from fireplace factory and…
Second item from fireplace factory and a really nice item. Can't see any faults, not fitted yet but all looks good so far.
August 27, 2025
Very quick delivery and evri parcel…
Very quick delivery and evri parcel delivery was excellemy
August 27, 2025
Fantastic company
Fantastic company, delivered next day, great fireplace highly recommend
August 27, 2025
First class service and quality
Easy ordering and perfect fast delivery.. fireplace is gorgeous.. I am so pleased… first class 😊
August 4, 2025
Company acknowledged order and advised…
Company acknowledged order and advised me how to follow its delivery.
July 23, 2025
The quick and easy purchase .
The quick and easy purchase .. from online sale to delivery .
July 16, 2025
Beautiful chunky beam, delivered swiftly once made
It’s finished our lounge perfectly, exactly as described. Although delivery was about 9 working days after ordering, communication was open and honest and it was delivered on time and the day they said it would be delivered.
June 10, 2025
Goods were ordered & despatched very…
Goods were ordered & despatched very quickly. Was able to track order, Recieved order, swiftly & on date as stated
June 3, 2025
Good customer service
Prompt customer service: One of the packages arrived damaged and a refund was sorted without issues.
April 4, 2025
Good communication and quick delivery
April 7, 2025
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