Fireplaces 4 Life Ltd Reviews 

1,211
•
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

couldnt find a zero star! Truly terrible service. No urgency whatsover in actually supplying goods that had been paid for - didnt know where they were, when they might arrive, who was doing it. Lots o... See more

Rated 1 out of 5 stars

Gas fire bought in November 2022. Firstly parts missing and company wouldn't respond to queries about that. This took a number of weeks to resolve, then the fire stopped working altogether with a faul... See more

Rated 5 out of 5 stars

Ordered this fire to replace the decommissioned gas grate style fire. Came within two weeks, very reasonable price. Looks good, authentic brass. Fairly easy to set up. Fitted in the space left by t... See more

Rated 1 out of 5 stars

Ordered a stove 10 days ago and had a confirmation from Sage Pay but nothing from Fireplaces4Life. Phone line goes straight to Voice Mail. Looking through these reviews, I feel like I've been scam... See more

Company details

  1. Living Room Furniture Store
  2. also in
  3. Boiler and Heating Service
  4. Fireplace Store
  5. Interior Designer

Information provided by various external sources

At fireplaces4life.co.uk we have over 50 years experience in the industry which includes wholesale and retail design, manufacture, installation of fireplaces, fires and stoves. This first hand experience enables us to give you expert advice so that you fully understand all the options available to you before purchasing.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(1,211)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout! I had placed my order and it was delivered all within a week!! Hassle free. Driver kept me updated as to when i will receive the delivery. Item was as described and everything was spot on. 5/5 from me. Highly Recommended!

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Just wanted to take the time in saying…

Just wanted to take the time in saying thanks for being efficient and very helpful throughout the whole process. My new fire arrived and I love it! Your driver was really polite and friendly. We are very happy with it. So Thankyou and we will definitely be ordering again soon and recommending to family and friends!

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased a gas stove with pipe at very…

Purchased a gas stove with pipe at very competitive price and it was delivered to Newcastle within 24 hours! Very impressed with unbeatable customer service, would have no hesitation buying from them again in future.

February 15, 2021
Rated 5 out of 5 stars

Good service

Good service, whilst there was an issue with the original item
a replacement item arrived in a few days.
The communication from the staff was polite & helpful.
Would recommend .

February 9, 2021
Rated 1 out of 5 stars

Items shown as in stock are not.

Ordered a fire shown as in stock with 7-10 days delivery, after 2 weeks I contacted them as I had had no despatch notification. I made 2 phone calls on consecutive days, both times I was promised a call back the same day which didn't happen. Finally I got a reply to an email telling me the fire was out of stock with stock expected 1st March "providing they had no further problems " . I am currently trying to get a refund. Appalling customer service and a website giving false delivery information.

February 8, 2021
Rated 5 out of 5 stars

broken door panels

I ordered a fireplace which arrived within the week, I was really pleased about (due to covid restrictions) the fireplace was delivered on a pallet and was packaged really well with no signs of damage. but unfortunately the perspex doors were broken. having contacted fireplaces 4 life ltd explaining what was wrong they promptly sent out a pair of replacement door perspex panels. Thanks, I would recommend fireplaces 4 life.

February 1, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look