I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great prices and the sales staff was excellent!
Great prices and the sales staff was excellent at answering questions and helping to adjust order after encountering some backorder issues. I would use FireplacesDirect (Spotix) again and will recommend to anyone I know whom might be in need of a fireplace or wood stove.
June 19, 2023
Reply from FireplacesDirect
Hello Kevin,
Thank you for your review. We're so glad that you're happy with our service. We appreciate your business, and would love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
Product arrived before promised date
Product arrived before promised date, well packaged and it was as we expected.
November 6, 2023
Reply from FireplacesDirect
Hello Karl,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
the part was not indicated for LP GAS…
the part was not indicated for LP GAS and I needed NAT> GAS I figured it out at the customers house .
So when I told you all you. you said I will have to buy the nat gas part and PAY even though your sales rep said it saw their falt. and return the other one before I get a credit .
November 2, 2023
Reply from FireplacesDirect
Good morning Craig,
Thank you for the feedback. Because this order was placed online manually, and you realized that you received the incorrect part, a new order had to be placed. We do not have the ability to swap out parts or do exchanges on web orders. A new order had to be placed for the correct item that you needed, and a refund will be issued once you send back the incorrect item to us. Please let us know if you have any other questions.
Best,
Vince
FireplacesDirect
Great Experience
I’ve enjoyed working with fireplacedirect! Everyone I’ve spoken to has been very helpful…
October 20, 2023
Reply from FireplacesDirect
Hello Karl,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Mark,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
WiFi unit doesn't pick up accessories
WiFi unit doesn't pick up accessories. No info on how to "pair" them per the instructions it came with (also says in the same instructions the accessories show up in the app naturally?) and any reply to customer service returns to us as undeliverable. Oh, and that 100% satisfaction garauntee? Well, that'll cost you the shipping to send the item back, minus initial shipping costs, and a potential "restocking fee". $200+ to turn up the flame in our fireplace 1/2inch without any other functionality. Not worth it. Honestly feel scammed.
October 30, 2023
Reply from FireplacesDirect
Good morning,
Thank you for the feedback. Have you tried troubleshooting with one of our product specialists to get the item paired? We can be reached at 319-320-4135.
Best,
Vince
FireplacesDirect
second purchase of a product for…
second purchase of a product for another home. very satisfied with electric fp. Delivery was amazingly fast!
October 31, 2023
Reply from FireplacesDirect
Hello Bobbi,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great Service.
November 2, 2023
Reply from FireplacesDirect
Hello Wade,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great selection of gas fireplaces and…
Great selection of gas fireplaces and all the necessary components. Everything you need in a one stop shop!
November 2, 2023
Reply from FireplacesDirect
Hello Paul,
Thank you for your review. We're so glad that you're happy with our service and selection, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
We were unable to light our pilot or…
We were unable to light our pilot or start the fireplace for the season. I called Terry and he stopped by at the end of his already long day and got our fireplace going as well as educating us on what to do! Highest recommendations for this guy!!! Safety and customer service come first for him! Thank you, Terry!!!
November 2, 2023
Unprompted review
Reply from FireplacesDirect
Thank you, Patty!
Reply from FireplacesDirect
Hello Lou,
Thank you for your review. We're so glad that you're happy with our service (especially Nick!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great Shopping Experience
My question was answered quickly and in detail. Also there is a large selection on the website.
November 1, 2023
Reply from FireplacesDirect
Hello Lydia,
Thank you for your review. We're so glad that you're happy with our service and website, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
BD 42 bi-fold door WASTE OF MONEY
We bought a BD42 door for our WT3042 wood burning fireplace. We immediately noticed that it didn’t fit the fireplace. It was about 1-2 inches too wide so we could never fully close it. We kept it because this was specifically the model we needed and we needed it urgently. After a few uses, we noticed the panes of glass slightly sliding out of place. We slid them back in place. Now, one of the panes of glass completely fell out and shattered on the ground when the fire was lit. This product doesn’t fit and it doesn’t work. I would appreciate if a rep would reach out and offer customer service.
October 31, 2023
Unprompted review
Reply from FireplacesDirect
Good morning,
Thank you for the feedback, and we are sorry to hear that the pane shattered. Please give us a call at your earliest convenience so we can assist. Our number is 319-320-4135 and we are open M-F 8-5 CST.
Best,
Vince
FireplacesDirect
QUICK RECEIPT OF PRODUCT
October 30, 2023
Reply from FireplacesDirect
Hello James,
Thank you for your review. We're glad that you're happy with our shipping and service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The product still hasn't come
The product still hasn't come. I ordered it a very very very long time ago.
October 30, 2023
Reply from FireplacesDirect
Good morning Michael,
Thank you for the feedback, we emailed you last night letting you know the items had shipped. We also let you know that we were expecting a delay from the manufacturer on this item and provided you an ETA of early November. Please let us know if there is anything more we can assist you with.
Best,
Vince
FireplacesDirect
Reply from FireplacesDirect
Hi Tammy,
Thanks for the review. We're happy to hear that you're pleased with our shipping and packaging and service. We thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Easy to order and got exactly what was…
Easy to order and got exactly what was ordered. Took a little longer than expected to receive the blower.
October 23, 2023
Reply from FireplacesDirect
Hello Ed,
Thank you for your review. We're glad that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Excellent great fast service
October 9, 2023
Reply from FireplacesDirect
Hi,
Thanks for your review. We're happy to hear that you're pleased with our service.
Best,
Fireplaces Direct/Spotix Customer Solutions
Damaged!
I had a delivery i needed asap, the one that arrived was damaged but they did everything they could to expedite my new fireplace, i love how quick they were about it, i will buy again.
October 26, 2023
Reply from FireplacesDirect
Hello Robert,
Thank you for your review. We're sorry that your fireplace was damaged in transit, but so glad that you're happy with our service. We thank you for being our customer and look forward to working with you again int he future!
Best,
Fireplaces Direct/Spotix Customer Solutions
Shipped damaged unit ...didn't make…
Shipped damaged unit ...didn't make rite on it !!!......never buy anything from them again!!
Buyer beware!!!!
October 9, 2023
Reply from FireplacesDirect
Good morning,
Thank you for the feedback. This item was not shipped damaged. This item was delivered on the 13th but we were not notified of any damage until the 24th - 11 days later. We only have a set amount of time that we can report damage with our freight carrier to file a claim with them. Unfortunately we could not file a claim because we were not notified until outside of that timeframe.
Best,
Vince
FireplacesDirect
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