While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Welcome to FireplacesPro.com - Your Premier Destination for Exceptional Hearth Solutions
Founded in 2023, FireplacesPro.com emerges as a beacon of excellence in the realm of hearth solutions. We take pride in curating a diverse array of top-tier fireplaces, accessories, and expertise to transform houses into welcoming homes, blending warmth, style, and functionality seamlessly.
At FireplacesPro.com, we pride ourselves on being more than just a fireplace retailer; we're your go-to destination for creating cozy, inviting spaces that exude warmth, style, and comfort. Our passion lies in transforming houses into homes by offering an extensive range of high-quality, innovative hearth solutions to meet every style preference and functional need.
Unparalleled Variety and Selection
Explore a diverse collection of fireplaces that cater to various tastes and lifestyle choices. Whether you're envisioning the charm of a crackling wood-burning fireplace or the convenience of a sleek, modern electric model, we have an extensive array of options to complement any space. Discover the latest in gas fireplaces, ethanol-based designs, and eco-friendly alternatives, each meticulously curated to elevate your ambiance and provide efficient heating solutions.
Exquisite Craftsmanship and Quality Assurance
We understand the significance of craftsmanship and quality in every product we offer. That's why we collaborate with renowned manufacturers known for their commitment to excellence. Each fireplace in our inventory undergoes stringent quality checks, ensuring durability, safety, and exceptional performance. From intricate detailing to cutting-edge technology, our curated selection embodies the epitome of reliability and sophistication.
Comprehensive Accessories and Enhancements
Enhance the allure of your fireplace with our extensive range of accessories and add-ons. Choose from an array of mantels, surrounds, hearth tools, and decorative elements that not only elevate the aesthetics but also reflect your unique style. Our collection includes everything you need to personalize your fireplace, from fire glass and logs to remote controls and smart home integration options.
Expert Guidance and Support
At FireplacesPro.com, we're committed to assisting you every step of the way. Our team of knowledgeable professionals is dedicated to providing expert advice, ensuring you make informed decisions based on your specific requirements. Whether you seek installation services, maintenance tips, or troubleshooting assistance, our customer service is here to address all your inquiries promptly and efficiently.
Beyond Fireplaces
While our specialty lies in exceptional fireplace solutions, we also extend our offerings to outdoor fire pits, fire tables, inserts, conversion kits, and specialized products such as chimney caps and cleaning tools. Our commitment to providing comprehensive hearth solutions ensures that you find everything necessary to create the perfect setting indoors or outdoors.
Educational Resources and Inspiration
We believe in empowering our customers with knowledge. Browse through our informative articles, guides, and blogs covering topics like fireplace selection, safety measures, energy efficiency, and cost-saving tips. Let us inspire your creativity and assist you in making informed decisions about your hearth space.
At FireplacesPro.com, our dedication to quality, innovation, and customer satisfaction is at the core of everything we do. We invite you to explore our extensive catalog, discover the perfect fireplace solution for your needs, and embark on a journey to create a warm and inviting sanctuary within your home.
Welcome to FireplacesPro.com, where warmth meets elegance, and every space tells a story of comfort and style.
Contact info
1007 N Orange Street, suite 2520, 19801, Wilmington, United States
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
This company is as unethical as it gets. I paid for my order, which they advertised and confirmed. Later, they reached out claiming that it was too expensive for them to honor their free shipping deal and requested additional payment from me after the transaction was completed. They then attempted to negotiate. How unprofessional is that? Customers should receive what they paid for
June 12, 2024
Unprompted review
Reply from Fireplacespro
Thank you for sharing your experience. I'm truly sorry to hear about the issues you encountered with your recent order. This situation sounds incredibly frustrating, and I appreciate your patience in dealing with it. We understand that when you make a purchase, you expect the terms and conditions, including free shipping, to be honored as advertised and confirmed. Our team strives to provide a seamless and professional service, and it's clear we fell short in this instance.
I assure you that this is not the standard of service we aim to provide. We are taking your feedback seriously and will address this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and frustration this has caused.
Could you please provide your order number or reach out to our customer service team directly so we can resolve this matter promptly? We are committed to making this right for you.
The damper arrived on time and in good condition......the emails from Fireplacespro were indicative of the excellent customer service they provide!
April 16, 2024
Reply from Fireplacespro
Hello Robert,
We greatly appreciate your encouraging feedback! It brings us immense joy to learn that our service exceeded your expectations in terms of speed and reliability, and that you're satisfied with our product. Delivering exceptional experiences is at the heart of everything we do, and your satisfaction fuels our commitment to excellence. If you need any further assistance, please feel free to get in touch. We're always here to assist you!
Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast and reliable, and that you're pleased with our product. We always strive to provide the best experience for our customers, and it's great to know that we've met your expectations. If you ever need anything else, don't hesitate to reach out. We're here to help!
Outstanding customer service, I’d recommend your company to everyone
January 25, 2024
Reply from Fireplacespro
Dear Kenneth,
Your fantastic feedback is truly appreciated! We're thrilled to hear that you love the logset, and it brings us joy to know that it arrived securely packaged for shipping. Your recommendation holds great significance for us, and we're delighted to have contributed to your satisfaction. Your importance to us cannot be overstated. If you have any further questions or need assistance, please feel free to reach out. Wishing you countless enjoyable moments with your Logset!
Hello Bubba, We appreciate your fantastic feedback! It brings us joy to learn that you adore the fireplace and that it arrived safely packaged for secure shipping. It's wonderful to hear that the diverse flame colors and crystal options have met your expectations, enhancing the stylish appearance on your wall. Your recommendation means a lot to us, and we're pleased to have played a part in ensuring your satisfaction. You are so important to us, If you have any additional questions or require assistance, please don't hesitate to contact us. Wishing you many enjoyable moments with your cozy fireplace!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
