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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique style, high quality, and comfortable fit, often noting their durability even after multiple washes. Many people are thrilled with their orders, highlighting the exceptional customer service which is frequently described as friendly, responsive, and helpful, making them feel valued. However, some customers were not happy with specific product issues, such as a cargo legging button scratching phones or a sports bra not being true to size. A few reviewers also mentioned receiving items that did not match the advertised color or experienced delays in receiving their orders, with some expressing disappointment regarding customer service responses to these issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality, comfort, and... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship, durable... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Order

Customers generally express satisfaction with their orders. Many reviewers praise the products received,... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

Top notch and super prompt customer support and is so customer centric. One of my best experiences ever! Plus they are generous with discounts. Firm Abs products are unique in not just style but cu... See more

Company replied

Rated 5 out of 5 stars

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flatte... See more

Company replied

Rated 5 out of 5 stars

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful... See more

Company replied


Company details

  1. Activewear Store

Written by the company

FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Still waiting for delivery

Still waiting for delivery

September 25, 2025
FIRM ABS logo

Reply from FIRM ABS

Hey Genene! It shows that the postman has delivered to you.
The tracking number is YT2526800700214368 .You could also check on the website :https://www.17track.net/en.
And could you kindly ask your neighbour or your family if anyone picked your package?
Hope you will receive it soon.

Rated 5 out of 5 stars

These scrunch pants fit perfectly!!!!

These scrunch pants fit perfectly!!!!! I love them and have gotten so many compliments on them

October 8, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Alison! Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 3 out of 5 stars

The quality of this product is…very good!

The quality of this product is outstanding and beautiful . My only problem is that i followed the size guide and ordered anXL. But when i got it, the fit runs small. Im still going to keep it but ordered an XXL. Im 5’10”, 160 lbs.
i also wished all the other colors came in XXL.

October 1, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thanks so much for your feedback, it’s greatly appreciated!

Rated 2 out of 5 stars

Still waiting on my order…..

I ordered a jacket and a cargo legging, mid September and it still has not arrived……

September 17, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Sorry to hear that. Please feel free to contact our aftersales team at support@e.firmabs.com to solve this issue ,thank you.

Rated 1 out of 5 stars

Horrible

Have yet to receive items. Ordered over 10 days ago. No tracking no nothing
Probably will never see product. My mistake

September 22, 2025
FIRM ABS logo

Reply from FIRM ABS

Hey Christopher! It shows that the postman has delivered to you.
The tracking number is SF6045932159440 .You could also check on the website :https://www.17track.net/en.
And could you kindly ask your neighbour or your family if anyone picked your package?
Hope you will receive it soon.

Rated 5 out of 5 stars

Customer service is the best

Customer service is the best. They respond quickly and resolve any issues ASAP.

The product quality is consistently outstanding, exceeding my expectations every time.

September 29, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Leah Magno!
Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our service and products, don’t hesitate to get back in touch if you need anything else.

Rated 5 out of 5 stars

I have ordered from firm abs for many…

I have ordered from firm abs for many years. I absolutely love their clothing, most amazing customer service as well! I had an issue with sizing on one of my products, they were happy to help immediately to come to a solution. Highly recommend this company

September 28, 2025
Unprompted review
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Reply from FIRM ABS

Hey TerraLeigh! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

" I Love them"

I bought my beautiful Fuschia leggings from this great company. There are many great things such as Price, Shipping, Customer Service and no tariff or extra taxes to pay off front. Would I order more in the near future? Definitely. Eventhough they are made especially for women. Please don't forget that some men love them too. A+++++++++++++. Thank you

September 28, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Gino,
Thank you for taking the time to share your review! We are so glad to hear you had a great experience.Thank you for being such a loyal customer!

Rated 5 out of 5 stars

I love this brand

I love this brand. Always superb quality and fantastic customer service.

September 28, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Susan! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

I purchased some leggings and top from…

I purchased some leggings and top from firmabs, I found they weren't really suitable for me, so I requested exchange or refund.
Very satisfied with response, quick service, no debate whatsoever as to whether this would be a problem.
I highly recommend this company, great quality, great service 🌟🌟🌟🌟🌟

September 23, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Keri,
Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.

Rated 5 out of 5 stars

These jean leggings are gorgeous

These jean leggings are gorgeous! Im on a weight loss journey n these are a welcome part of it!

September 21, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

Amazing !

Amazing !! The clothes was perfect and the client service is really good! I'm a New client and recommanded 100% after 2 ships.

September 1, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Jessica! Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our service and products, don’t hesitate to get back in touch if you need anything else.

Rated 1 out of 5 stars

I never received my order

I never received my order. I emailed the company and they emailed me back stating they would get it sent right out, still haven’t received it. I was really looking forward to wearing them too. I don’t know what’s going on.

September 1, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Terrylynn!
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you do not receive the package.
Please feel free to contact our aftersales team at support@e.firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

Ive ordered many items from Firm abs.

Ive ordered many items from Firm abs.
Great quality materials,shape,great for training and outdoors.
Costumer services very responsive and resolving issues fast.
Love Firm abs brand

September 19, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Yuliyana,
Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

Best leggings and Costumer service

Best leggings we use them for our Nonprofit as uniforms! And I use them as well to work out. It's easy to get in touch with them by email if you have any problems.

September 14, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for taking the time to leave this fantastic review, Lili! We're so happy to hear that you had a great experience with our Customer Support Team.

Rated 5 out of 5 stars

Another beautiful buy from Firm Abs

Another beautiful buy from Firm Abs! Hits the mark everytime. Perfect fit! Steps above the average fitness wear. Try them, and watch the compliments roll in.

September 10, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Jeanie! Thank you for taking the time to share your review! We are so glad to hear you had a great experience.Thank you for being such a loyal customer!

Rated 5 out of 5 stars

Great company to work with

Great company to work with. I have worked with them in 2 exchanges and they have been prompt on responding and great community. I have bought 6 pairs of leggings. The quality is awesome!

Highly recommended

September 8, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

I had a fantastic return experience…

I had a fantastic return experience with this company, Gita in particular!
The process was smooth, quick, and hassle-free from start to finish. Customer service was responsive and helpful, making sure everything was taken care of without any stress on my end. It's clear she value their customers and stand behind their products. I highly recommend them and wouldn’t hesitate to shop with them again. A+ experience!

September 1, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for taking the time to leave this fantastic review Carmela! So glad to hear Gita was able to help you quickly and make your experience so amazing. Please know we are always here to help!

Rated 5 out of 5 stars

Wow!

Wow! What an absolute breath of fresh air. In the online market you get duped so often, but not with Firm Abs. I ordered three pairs, and the quality is fantastic (exactly like the picture). The customer service is also incredibly responsive and supportive. 5 Stars for sure

September 8, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Marilize! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

Love the pants

Love the pants, high quality and very durable.
Customer service is really good.

September 7, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Yasmin! Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our service and products, don’t hesitate to get back in touch if you need anything else.

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