first4tiles Reviews 

100
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without q... See more

Company replied

Rated 2 out of 5 stars

Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not... See more

Rated 5 out of 5 stars

Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely hap... See more

Rated 5 out of 5 stars

Arrived well packed with no breakages & the driver was very helpful . Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which... See more

Company replied

Company details

  1. Tile Store

Information provided by various external sources

We are a family run tile retailer based in Lincolnshire and online. We are experienced in all things tiles and tiling and have a big passion for service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.5

All reviews

(100)

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Rated 5 out of 5 stars

Really helpful

April 1, 2022
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Reply from first4tiles

Hi Chloe

Thanks for taking the time to leave a review. We always try to do our best and I'm glad you were happy.

All the best
Nathan

Rated 5 out of 5 stars

Kitchen and shower room tiles

For our new kitchen and upstairs shower room we were looking for floor and wall tiles for both areas. We tried the usual retailers but were not too impressed. My partner had heard from a friend of First4tiles so we went into the depot in Scunthorpe. It’s obviously not a main showroom but a collection point but upon talking to Ben he brought various tiles out that he thought would suit our needs. We are delighted to say he more than met them , he smashed them out of the park ! We now have a beautiful shower room with an industrial style walk in shower and the kitchen has the most beautiful floor of distressed wood effect porcelain tiles expertly laid by our tiler Aidy. We are delighted with them.
Nothing was too much trouble for Ben. If the tiles were not in stock at scunthorpe he got them for us. Terrific friendly service from a young man who is knowledgeable and passionate about floor and wall coverings. I would highly recommend First4 tiles to anyone seeking ideas and inspiration to make the most of any project being undertaken

March 21, 2022
Unprompted review
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Reply from first4tiles

Hi Nigel

Sorry it's taken a while to reply. Thanks very much for your kind words, I'll make sure Ben sees your review and I'm really happy that you are pleased with your new space.

All the best
Nathan

Rated 5 out of 5 stars

Great service and great tiles

Great service and great tiles. From samples to receiving the tiles, the service was great and I had the tiles in 2 days from placing the order.

March 10, 2022
Unprompted review
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Reply from first4tiles

Hi Stefan

Thanks for taking the time to write us a great review. We're glad to have been of service and are glad you are happy. We hope you decide to use us again.

All the best.

Rated 5 out of 5 stars

Highly recommended

Delivered quickly, well packed, undamaged and at a great price. Would happily use again.

March 2, 2022
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Reply from first4tiles

Hi Disgruntled

You made me worry when I saw your name! Thanks very much for the kind review, we're glad to be of service.

All the best.

Rated 5 out of 5 stars

I was looking for a specific tile as I…

I was looking for a specific tile as I had some but not enough for a job. First4tiles had them in stocks. Quick delivery good website and more the point the tiles were delivered well packed and they matched the ones I had exactly.

February 23, 2022
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Reply from first4tiles

Hi Paul

Yes matching tiles can be a nightmare, I'm glad we could help. Thanks very much for your kind review and we hope you'll shop with us again.

Thanks
Nathan

Rated 5 out of 5 stars

Brilliant service with a wide choose

Very Big thank you to Clint at First4tiles Doncaster, for the help and advise, great service, definitely will be returning in the future, very friendly and welcoming, nice and clean shop with plenty to choose from.

February 12, 2022
Unprompted review
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Reply from first4tiles

Hi Sharon

Thanks so much for your kind review, we're happy to be of service. I'll make sure Clint sees this.

All the best

Rated 5 out of 5 stars

Overall

Price, customer service, quality,.. great!!!
There's nothing else matters.
Thanks

November 17, 2021
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Reply from first4tiles

Hi Sebas

Thanks very much for the kind review. We're glad to be of assistance. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication really good, had e mail updates from order confirmation to delivery, would highly recommend

October 15, 2021
Rated 5 out of 5 stars

Very competitive price

Very competitive price, very fast delivery, would definitely recommend!

October 14, 2021
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Reply from first4tiles

Hi there Mr Bassett. Thanks very much for your kind review. We're happy that you're happy. We hope you choose us again next time you need tiles. All the best.

Rated 3 out of 5 stars

Ordering was easy and quick

Ordering was easy and quick, however, I did not receive any notice of my delivery. The lorry turned up out of the blue and lucky enough I was in to receive my tiles. Delivery timelines were good.

October 3, 2021
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Reply from first4tiles

Hi Miss O'Brien

I'm sorry to hear about the lack of communication. I am glad you were available at the time. We ask our courier to make contact to notify customers of delivery dates however it appears this has not happened on this occasion.

I can only apologise and assume it was due to the current pressures on the pallet network. We have made a couple of procedural changes to give more information to our customers and hopefully this will negate the chances of this happening again.

I am glad to hear the delivery was quick and that you found it easy to do. I hope you will choose to use us again.

Rated 5 out of 5 stars

Just brilliant

Just brilliant. Shop staff sorted out a product query arising from a click-&-collect order without complaint and quickly. Keen prices and broad offering too - why go elsewhere?!

September 23, 2021
Rated 1 out of 5 stars

Ordered tiles over a week ago to…

Ordered tiles over a week ago to collect still haven't had an email asking me to collect, I contacted the store today to be told they were sat waiting for me really disappointed

August 24, 2021
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Reply from first4tiles

Hi Sarah. We work hard for our customer feedback but we're really sorry to have let you down on this occasion. I have reminded all of our team of our internal procedures to ensure this does not happen again. Once again please accept our apologies.

Rated 5 out of 5 stars

All round good service and products

Found the service impeccable, helpful but not pushy in the showroom, good selection of good quality products, held the tiles in storage for few weeks till we were ready, then when we needed extra tiles easily arranged and delivered in a day. All round good service

August 12, 2021
Unprompted review
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Reply from first4tiles

Hi Katheryn. Thank you very much for the kind review. We really appreciate it. We hope to see you again.

All the best

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