firstaid.co.uk Reviews 1,221

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering and the swift, efficient delivery services. Many highlight the competitive pricing and the excellent quality of the products received, often noting that items arrived well-packaged and as described. The overall consensus points to a highly satisfactory purchasing experience, with many expressing intent to reorder. However, some customers also noted occasional issues, such as plasters with insufficient adhesive or broken cases and bandages upon arrival. A few people mentioned a lack of communication regarding order dispatch, while others were dissatisfied with short expiration dates on some items or the inability to find all desired products. A small number of reviewers also reported not receiving their orders or found the postage costs to be excessive for small items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speed and... See more

Product

Reviewers mention positive feedback about product. Customers are generally satisfied with the quality,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing competitive and fair, with... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

Instead of ordering on Amazon, I took it upon myself to support a small business for the purchase of first aid kits and signage. Not only did firstaid.co.uk have a far superior range of products than... See more

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Rated 5 out of 5 stars

Good value particularly as also able to use our own club venue. Allowed us to provide first aid training for 11 club members (inc coach's and ride leaders) at reasonable cost.

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Rated 5 out of 5 stars

Really good company to deal with, good website and the personalisation of products is great. I use there personalisation as give away's for my first aid courses.

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Rated 5 out of 5 stars

Easy to order, quick delivery (next day!). Products are as expected. Price as per market. My usual go-to supplier for 1st aid kit.

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Rated 5 out of 5 stars

Order arrived on time no problem however a small problem the plasters need a a little more adhesive to make them pert ie both ends comes off a little to easy

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Rated 5 out of 5 stars

We ordered supplies to restock our holiday cottages first aid kits. Found ordering easy and my order was delivered quickly. Will definitely order again in the future.

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Rated 5 out of 5 stars

Ordering a first aid kit from Firstaid.co.uk was easy. It arrived on time, was exactly as described, and worked perfectly for what I needed. All in all, a smooth and hassle-free experience.

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Rated 5 out of 5 stars

Excellent Company. I had to call customer services about my order as I needed to change something, the lady was very friendly and helpful. My order came quickly, packed very well.

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Rated 5 out of 5 stars

Ordering was straight forward. Goods arrived well packaged and on time. First Aid kits are well presented and good quality.

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Rated 5 out of 5 stars

Easy to use website. Great product variety. Reasonable prices. Incredibly fast shipping. Very easy and I’ll definitely use them again

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Rated 5 out of 5 stars

This is the second purchase we've made through firstaid.co.uk, and it went as well as the first (hence the repeat custom!) Great value items and arrived the next day. Packaged well and no issues with... See more

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Rated 5 out of 5 stars

Goods delivered as advertised on line. Easy process, super quick delivery. Will use again.

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Rated 5 out of 5 stars

Used this company to buy our eyewash bottles. Very competitive pricing and delivery was very quick. Woudl recommend.

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Rated 5 out of 5 stars

Super quick service! Ordered in the afternoon and everything was on my doorstep mid-morning the next day,

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Rated 4 out of 5 stars

The items arrived in time, but they eye wash case was broken. The burns bracket was broken and one of the bandages was open. I have contacted the supplier and a replacement is being sent out. I gave i... See more

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Rated 4 out of 5 stars

The service was fast, efficient & my order received in good condition. I was very pleased with the environmentally considerate packaging. I have not given 5* because I couldn’t get everything that I w... See more

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Rated 3 out of 5 stars

Product was fine but communication was lacking, no email to tell me the order was in its way untill 3 days after it was delivered. Luckily it wasn't stolen.

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Rated 5 out of 5 stars

Order came in the time they said it would, well packaged and accurate. Long dates on the items that have them. I just wish they would stock Glucose gel tubes so I don't have to get those off Amazon.

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Rated 5 out of 5 stars

Order arrived sooner than expected. Well packaged and content as described. What not to like.

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Rated 3 out of 5 stars

Delivery was swift. Product seems ok and fulfilled but dont know quality until its used!

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Rated 2 out of 5 stars

Some items had a short date - just over a year while the rest had 4 years. As the items were more than a year they would not replace. For our small charity every penny counts.

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Rated 2 out of 5 stars

Received thermometer but rang and questioned how to change to centigrade. Was told someone would call me back, no one did. Also cost of postage £5.95 outrageous for such a small product , made in Chin... See more

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Rated 5 out of 5 stars

Bought this as a First Aid kit for walking adventures. Looks very full of necessary things to use.

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Rated 5 out of 5 stars

Very easy to use website so ordering the items was really easy. Very competitive pricing and brilliantly quick delivery!

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Rated 5 out of 5 stars

As always, really easy to order what you want online. Made very easy with clear product descriptions.

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Rated 5 out of 5 stars

Easy website to navigate and checkout process. Quick deliveries and products as seen on screen.

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Rated 5 out of 5 stars

Ordered refill kit for my vehicle first aid kit fast efficient service!

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Rated 5 out of 5 stars

Ordered one day and received the next. Excellent service and very easy to place the order.

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Rated 5 out of 5 stars

Excellent first aid kit, just what I wanted and the right size. Has a good selection of first aid parts.

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Rated 5 out of 5 stars

Easy to order arrived promptly. Great item. Exactly what i was looking for

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Rated 5 out of 5 stars

Easy to choose, fast efficient delivery, good quality products.

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Rated 5 out of 5 stars

Easy to navigate Website. Purchases arrived earlier than anticipated - no hassle at all. Highly recommended!

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Rated 5 out of 5 stars

Pleased with the practical compact size pack. Great product.

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Rated 5 out of 5 stars

Supplies arrived next day. Good price and great service

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Rated 5 out of 5 stars

Good quality kit at fair prices and delivered promptly, thank you

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Rated 5 out of 5 stars

Excellent product and delivered really quickly. Great customer service.

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Rated 5 out of 5 stars

My purchase arrived promptly and was very well packed. Quality very good.

Company replied


Company details

  1. First Aid Station
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Supplier
  4. Safety and Work Wear Store
  5. Safety Equipment Supplier

About firstaid.co.uk

Written by the company

firstaid.co.uk is a leading UK supplier of first aid kits and supplies, offering quality, value and choice for the workplace, home, travel and leisure with a range of over 1,000 products in stock and ready for immediate despatch.

  • First aid kits
  • Sports first aid kits
  • Dressings & wound care
  • First aid supplies
  • Defibrillators & resuscitation
  • Eye care
  • Burn care
  • Biohazard & hygiene
  • Medical
  • Health & safety
  • Fire safety
  • First aid & safety posters & signs
  • Miscellaneous products & spares
  • Our website, firstaid.co.uk, is operated by Safety First Aid Group Limited, a family company established in 1959, with offices and a warehouse in Hertfordshire. We have the product experience and buying power to offer you the lowest prices.

    At firstaid.co.uk, we have over 60 years of experience and industry knowledge, with a dedicated team of product experts and sales specialists and our product kits are assembled in the UK.


    Contact info

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    4.7

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

    5-star
    4-star
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    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours

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    Rated 5 out of 5 stars

    excellet product

    excellet product, delivered next day

    April 2, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for this positive review Lee. It's great to hear your thoughts.

    Rated 2 out of 5 stars

    Received thermometer but rang and…

    Received thermometer but rang and questioned how to change to centigrade. Was told someone would call me back, no one did. Also cost of postage £5.95 outrageous for such a small product , made in China costing £4.10. I had thought, wrongly , that it was made in UK so had been happy to pay. The site is not up front of where products are manufactured.

    March 31, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your feedback, Derek.

    We apologise that your enquiry wasn’t followed up as promised, and we understand your concerns regarding postage costs and product transparency.

    We are still awaiting an update from our purchasing department regarding changing to centigrade, but in the meantime, I can confirm a full refund has been arranged.

    Rated 5 out of 5 stars

    Easy and quick

    Easy to order and quick to deliver

    March 30, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your review, Alexis. It's great to hear about your positive experience ordering from us.

    Rated 2 out of 5 stars

    Some items had a short date

    Some items had a short date - just over a year while the rest had 4 years. As the items were more than a year they would not replace. For our small charity every penny counts.

    March 16, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Hi Marion, thank you for your feedback, and we’re sorry to hear that you were disappointed with the expiry dates of some items in your order.

    While all of our products are supplied with a minimum of one year’s shelf life, we appreciate that the difference in dates across items may have been disappointing.

    Following your call, we checked our current warehouse stock and confirmed that the expiry dates match those of the items you received, which is why we were unable to send a replacement on this occasion.

    We hope this clarifies the situation, but if you have any further questions, please don’t hesitate to get in touch.

    Rated 5 out of 5 stars

    Great value, fast shipment

    This is the second purchase we've made through firstaid.co.uk, and it went as well as the first (hence the repeat custom!)
    Great value items and arrived the next day. Packaged well and no issues with the order.

    February 18, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for this brilliant review. It's great to hear about your positive experience ordering from us.

    Rated 5 out of 5 stars

    Easy to order, quick delivery

    Easy to order, quick delivery (next day!). Products are as expected. Price as per market. My usual go-to supplier for 1st aid kit.

    January 29, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for this positive review. It's great to hear about your experience ordering from us.

    Rated 5 out of 5 stars

    A very down to earth approach

    A very down to earth approach, not too gory and the right level of detail.

    January 28, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for taking the time to leave a review Sharon.

    Rated 5 out of 5 stars

    Very happy with the product and value…

    Very happy with the product and value and how quickly it came in the mail. Very happy to use this business in the future

    January 28, 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your kind review Terence! We’re delighted to hear you’re happy with the product, value, and fast delivery. We really appreciate your support and look forward to serving you again in the future.

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