First American Bank Reviews 2

Have been using them for several years. While the customer service is good, the way they handle online bill payment is sketch. Bills will show as "paid" in the portal, even though the money hasn't been taken from the account and the biller has not received payment.

This practice makes tracking true available funds difficult (have to manually calculate like the old days) and it's more confusing when trying to track when billers actually received payment. None of my other banks do this so it's frustrating and can lead to overdrafts and additional fees for the bank.

We have been dealing with this bank for about a year. What’s different about this bank is the personal service,friendly and professional staff.
I’m not kidding..
Everyone I have dealt with has been knowledgeable, patient and extremely helpful.
I guess the best way of describing the service is, when I leave the bank I feel these people really want my business.
I would recommend this bank to everyone.
Rob Newman
Naperville, Illinois