First Charter Bus Rental - Belvidere Reviews 32

TrustScore 4.5 out of 5

4.4

1111 McKinley Ave, 61008 Belvidere, IL, US


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Rated 5 out of 5 stars

The Booking experience was very helpful and complete regarding information needed and steps to completing the process. When we needed to update the reservation, the contact was again very helpful. The... See more

Rated 4 out of 5 stars

We had two school buses. Both drivers were friendly and helpful. They talked with the kids and really listened to them with their answers. One thing I did not like was both buses did not have air-... See more

Rated 5 out of 5 stars

The drivers were on time to drop off folks & on time to pick them off. Prior to the event, the company was very communicative whenever I called with questions. Thank you!

Rated 4 out of 5 stars

Overall it was a great experience, my only complaint is there was no flexibility with shuttle times. I wanted to fiddle with times by a half hour to an hour to accommodate our exact wedding schedule a... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Belvidere

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 1111 McKinley Ave, 61008, Belvidere, IL, United States

  • 800-204-4362

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Great service, would use again

Great service. We used them for our wedding guests and they were prompt with the pick up and drop off to and from the hotels. They were on time, reliable, and affordable compared to other options. Would definitely use again if we needed, and will continue to recommend them.

October 4, 2021
Rated 5 out of 5 stars

Our bus drivers Lashondra and Christa…

Our bus drivers Lashondra and Christa were great to work with, as well with the phone gals that helped me do the planning of the wedding shuttles. Lashondra caught a mistake in the destination and called to verify it, which avoid a HUGE disaster of all the quest going to the wrong place, far away!

September 20, 2021
Rated 5 out of 5 stars

Highly recommend

Highly recommend The whole experience was professional kind and above superior. The office staff, was so kind and helpful and the drivers courteous respectful and on time. Communication wasTerrific! Great great experience and will recommend them to anyone

September 6, 2021
Rated 5 out of 5 stars

Our bus drivers were amazing

Our bus drivers were amazing! We had two wonderful ladies, one was Tiffany, and I can't remember the others name, but both were fabulous!

First Student could use some better processes though. The bus company did not give the drivers my phone number, and ended at the wrong location at our camp. We sent a mom over to see if the bus was on the other side of camp, and thankfully she was able to direct them to where we were waiting, but the ladies told me the company did not give my number to them to call me. The emergency number that was given to me never picked up, and that person ended up texting me 3 hours later.

June 28, 2021
Rated 3 out of 5 stars

Overall my experience with First…

Overall my experience with First Charter has been good, however, this time around it saddened me to experience a lack of attention to detail in picking up our students for the return portion of our trip. The busses were an hour late, without any explanation for why this was the case. The drivers were and always have been amazing, however, this lack of attention to detail from what I would assume has to do with scheduling and administration was quite disheartening. Again, I have always had no problem with scheduling busses, the drivers, or even many of our past trips, but this last one was really unfortunate and caused quite a bit of unnecessary grief on my end.

June 22, 2021
Rated 5 out of 5 stars

We Love First Charter Bus

Howard, Charlie, Steve and Cheryl were amazing. They were really helpful and courteous with our people. Busses were very clean and well maintained.
Thanks First Charter Bus we will definitely be renting from them again.

August 31, 2020
Unprompted review
Rated 5 out of 5 stars

Loved Sarah

Loved Sarah,

she arrived early, was on time and very pleasant. thanks for this wonderful service!

July 23, 2020
Unprompted review
Rated 4 out of 5 stars

Good Flexibility and Follow-Up!

We did have a bus arrive 20 minutes late, but it was from a mechanical issue that was resolved. I was very happy to see our price was automatically adjusted to account for the time lost during the trip. Otherwise our driver, Sue, was amazing and very friendly. We left a speaker on the bus she very promptly found and returned! I was also very happy with the customer service side to track down the bus when it was late and make changes to itinerary when needed.

February 25, 2020
Unprompted review

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