First Student works with WHPS to move 275 children from 11 elementary schools to three different rehearsal sites, weekly for 16 weeks! They take care of our children, doing so on time and with great c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The transportation for our recent trip was flawless. The driver arrived on time and our students were returned to campus at exactly the time we indicated.
Buses showed up as expected and drivers were professional - only issue was I was supposed to get a confirmation call the day before the event but never received it, and had to call a few different tim... See more
The busses arrived on time for departure from the school and the venue. All bus drivers were friendly and made sure that the children were following bus rules.
Company details
About First Charter Bus Rental - CREC
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
68 Alna Lane, 6108, East Hartford, CT, United States
- 800-774-3135
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
The transportation for our recent trip was flawless. The driver arrived on time and our students were returned to campus at exactly the time we indicated.
Communicative and dependable
First Student works with WHPS to move 275 children from 11 elementary schools to three different rehearsal sites, weekly for 16 weeks! They take care of our children, doing so on time and with great communication. This particular trip was for week 1. We look forward to the next 15 weeks with First Student. Many thanks
Wedding shuttle
We used them for shuttle service for our wedding to and from the hotel for our guest. They did a fantastic job. Everything was perfect and on time. The busses were clean and comfortable and the drivers were awsome
Bus driver was falling asleep at the…
Bus driver was falling asleep at the wheel. He was nodding off several times.
We had two buses and both drivers drove over the rumble strips several times. It made for an unsafe ride to BOS airport with our luggage.
The busses arrived on time for…
The busses arrived on time for departure from the school and the venue. All bus drivers were friendly and made sure that the children were following bus rules.
Buses showed up as expected and drivers…
Buses showed up as expected and drivers were professional - only issue was I was supposed to get a confirmation call the day before the event but never received it, and had to call a few different times to reach someone
John was so courteous and on time.
Great bus drivers for Manchester Road Race shuttle
The bus drivers were great and courteous. We were able to keep the buses flowing for the entire event with no issues. We worked very well with their team.
Our driver was very prompt
Our driver was very prompt, friendly and professional! Would recommend first charter bus rental.
The driver left the bride and groom…
The driver left the bride and groom following the reception conclusion to bring approximately 5 guests back to the hotel. At approximately 10:15-10:20 the driver was nowhere to be found. He left early instead of waiting for the bride and groom.
From my end
From my end, everything arrived and left on time, and all representatives where Helpful and pleasant.
On time and friendly
Very kind driver and very prompt
Very kind driver and very prompt. A great experience for our wedding!
Our driver was on time for pickup
Our driver was on time for pickup. She was very personable. Had to reroute us because the bus was unable to go over Avon MT., and she did so without a hitch. Great experience!
Carol
Our driver Sheldon was exceptional
Our driver Sheldon was exceptional. He was on time, patient, and very nice.
Great service for our wedding event
Great service for our wedding event. Driver was very professional and got our guests there on time and back home safely.
Our bus driver, Michelle, was great!
The scheduling staff and dispatchers at the terminal are all great. Thank you so much for coming through for us!
We were pretty upset that the driver of…
We were pretty upset that the driver of our bus with our wedding guests dropped them off at the wrong entrance. There was a main entrance where all guests needed to come and leave through. It was lit at night when they all were supposed to leave. Our guests were made to walk all the way through the brewery and then had to leave through a dark area on the backside. Our guests did not get to see all of the welcoming signs and get to pick up their shot glasses for the ceremony so some did not have them when the toast was done. Very disappointing.
Going to a wedding!
Angie was on time and so very friendly!!! All our guests loved going back in time and getting on a school bus to attend our wedding.
EVERYTHIGN was exceptional
everything was exceptional!
prompt, reasonably priced and the drivers were awesome. respectful and polite. overall great experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






