First Charter Bus Rental - Edwardsville Reviews 9

TrustScore 4 out of 5

4.2

17 Commercial Court, 62034 Glen Carbon, IL, US


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Rated 5 out of 5 stars

We had a great experience with the best driver we have had from First Student, Jessica! Our bus broke down and she limped it to the next stop where we had a good time until a back up bus was brought... See more

Rated 5 out of 5 stars

The driver did an excellent job! He was easy to work, punctual and courteous. The only thing I had any issues with was trying to contact for booking. It took me several days and sat on hold for long... See more

Rated 4 out of 5 stars

The driver and bus (cleanliness) were 5 starts. It arrived on time and everything was great. The only issue was the printed out directions which took us a really long and slow way. On the retur... See more

Rated 5 out of 5 stars

Had an issue with the first bus but a second one arrived swiftly and we were on our way. Will definitely use again.


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Edwardsville

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 17 Commercial Court, 62034, Glen Carbon, IL, United States

  • 800-204-4362

4.2

Great

TrustScore 4 out of 5

9 reviews

5-star
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Rated 5 out of 5 stars

Great Experience Amazing Driver

We had a great experience with the best driver we have had from First Student, Jessica! Our bus broke down and she limped it to the next stop where we had a good time until a back up bus was brought to us. Jessica kept us updated, positive, and was engaging with all of our guests. We have had good luck with First Student in the past but even with a broken bus, we had an exceptional time.

December 9, 2024
Rated 4 out of 5 stars

The driver and bus (cleanliness) were 5…

The driver and bus (cleanliness) were 5 starts. It arrived on time and everything was great.

The only issue was the printed out directions which took us a really long and slow way. On the return trip, we went a different way.

Not a big deal and as always we had a very good experience!

April 3, 2022
Rated 5 out of 5 stars

The driver did an excellent job

The driver did an excellent job! He was easy to work, punctual and courteous. The only thing I had any issues with was trying to contact for booking. It took me several days and sat on hold for long periods of time.

August 2, 2021
Rated 1 out of 5 stars

Terrible experience

The bus never arrived and no one would answer our calls on on "day of trip" phone numbers or even call us back. I have all of the confirmation emails with the correct date, time, address, etc. I was even charged for the bus! This was a total fail on their end and an awful experience. Save yourself the stress and go with a more reliable bus company!

July 11, 2021

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