We had a great experience with First Charter Bus Rental. A few days before the event we received a call from Michelle, one of our bus drivers, to confirm all the details. She also met us onsite to... See more
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Transportation was excellent. Judy was great. Our guests were so happy to not have to worry about getting to our event and getting home safe and sound. Thank you. The entire experience was so easy... See more
Good communication. A competitive rate. MOST important were two amazing drivers who brought professionalism and a positive attitude! Thank you so much!
Very friendly and knowledgeable staff. They seemed eager to please and provide service.On time service and friendly drivers. I would have like a digital confirmation of my reservation beforehand.
Company details
About First Charter Bus Rental - Falmouth
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
536 Thomas Landers Road, 2536, East Falmouth, MA, United States
- 800-774-3135
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Bus never showed for the wedding guests!
My husband and I booked at least a month in advance to have a bus pick up approximately 40+ people on 10/13/2023. The week prior they took out the money and what not, however when the day and time came, no bus was to be seen. We called the 3 numbers listed and there was no answer from any of them, one not even in service. So not only did we not have a ride, we couldn't even contact them to see what was going on. That left us being locked out of our venue after waiting an hour and a half to figure out transportation for all of these out of state guests to get to their hotel safely. It took 72 hours for the bus company to get back to us, claiming that they thought the event was the 'following day' (being 10/14) however, if that is even the case, why didn't they call us that night wondering where we were? The whole situation was extremely disappointing and unprofessional, and we realized after that we are not the first to experience this with this company!
Basically- do NOT go through First Charter.
Great Experience with First Charter Bus Rental.
We had a great experience with First Charter Bus Rental. A few days before the event we received a call from Michelle, one of our bus drivers, to confirm all the details. She also met us onsite to ensure we had enough capacity and shuttles.
Additionally, we had to make several changes to our itinerary before the event, and First Charter cheerfully made the modifications.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. They seemed eager to please and provide service.On time service and friendly drivers. I would have like a digital confirmation of my reservation beforehand.
Transportation was excellent
Transportation was excellent. Judy was great. Our guests were so happy to not have to worry about getting to our event and getting home safe and sound. Thank you. The entire experience was so easy.
Two Amazing Drivers and a Great Company
Good communication. A competitive rate. MOST important were two amazing drivers who brought professionalism and a positive attitude! Thank you so much!
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