First Charter Bus Rental - Highland Reviews 6

TrustScore 4 out of 5

4.1

3596B George St., 62249 Highland, IL, US


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See what reviewers are saying

Rated 5 out of 5 stars

The ladies that drove for us were exceptional! They were friendly and answered all the questions I had. It was a great trip

Rated 5 out of 5 stars

She was amazing and really helped shuttling our guests back & forth from the hotel to the venue!! They had nothing but good things to say about her!! The cost was very fair for the amount of time we g... See more

Rated 5 out of 5 stars

Everyone was wonderful, from the person who took my reservation over the phone and booked it, to the folks I talked to at the local office, to the driver Dusty. Excellent communication throughout the... See more

Rated 5 out of 5 stars

I had to book last minute due to tornado damage to the bus we originally rented. Phone staff were very helpful in assisting me to set up a reservation the day before the event. The driver was incredib... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Highland

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 3596B George St., 62249, Highland, IL, United States

  • 800-204-4362

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Staff are horrible at communication

Staff are horrible at communicating, I called many times to confirm a booking for my wedding and never received calls back. There’s no online booking process. It doesn’t inspire much confidence to move forward with them.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Shuttle Bus!!

She was amazing and really helped shuttling our guests back & forth from the hotel to the venue!! They had nothing but good things to say about her!! The cost was very fair for the amount of time we got & I’m so thankful my friends & family were safe!

February 4, 2023
Rated 5 out of 5 stars

Everyone was wonderful

Everyone was wonderful, from the person who took my reservation over the phone and booked it, to the folks I talked to at the local office, to the driver Dusty. Excellent communication throughout the whole process!

September 16, 2022
Rated 5 out of 5 stars

I had to book last minute due to damage…

I had to book last minute due to tornado damage to the bus we originally rented. Phone staff were very helpful in assisting me to set up a reservation the day before the event. The driver was incredibly kind and helpful despite the severely short-notice we provided. Thank you First Charter Bus Rental for the help!

May 22, 2022

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