Thank you for the quick accommodations. Taylor who set this up was more than willing to see this task through and made sure everything was set up.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was great! Would definitely use First Charter again. Drivers were on time and courteous. Great customer service.
This was my first time using this company for a charter. Are driver was unbelievable. I’m sorry I can’t remember her name. She was a kind fun lady and all my guest complimented on how great the serv... See more
Bus ride was good and bus was clean. Driver was nice! Bus was a little late. Had everybody a little panicked.
Company details
About First Charter Bus Rental - Lackawanna
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
2514 South Park Ave., 14218, Lackawanna, NY, United States
- 800-774-3135
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the quick accommodations
Thank you for the quick accommodations. Taylor who set this up was more than willing to see this task through and made sure everything was set up.
Driver was amazing 🫶🏽
Everything was excellent
Everything was excellent. Our driver ROY was very professional and accommodating!
Everything was great
Everything was great! Would definitely use First Charter again. Drivers were on time and courteous. Great customer service.
Thank you Jon!
Jon was a great driver! Super thankful to have had his service for our trip so we didn’t have to worry that night about rides
Bus ride was good and bus was clean
Bus ride was good and bus was clean. Driver was nice!
Bus was a little late. Had everybody a little panicked.
This was my first time using this…
This was my first time using this company for a charter. Are driver was unbelievable. I’m sorry I can’t remember her name. She was a kind fun lady and all my guest complimented on how great the service was. Please let her know I appreciate her from the bottom of my heart that she got are guest to there destinations all day and night safely.
Thank you
Lisa Golab
Our driver Roy was great and the bus…
Our driver Roy was great and the bus was fun! Only suggestion is providing all buses with a GPS to make everything seamless. Other than that it was a super fun day!
May use AI-assist with repliesRead more
Great trip!
Everything was great! Bus was clean, driver was friendly, and everything ran smoothly.

Reply from First Charter Bus Rental - Lackawanna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






